Entry Level Automation Agency Jobs (NOW HIRING)

Requisition No: 879776 

Agency: Department of Revenue

Working Title: OFFICE AUTOMATION SPECIALIST II - 73004020

 Pay Plan: Career Service

Position Number: 73004020 

Salary:  $36,324.24 - $40,147.80 / annually 

Posting Closing Date: 07/27/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Office Automation Specialist II

Tallahassee

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This is an entry-level position providing Service Desk technical support for hardware, software, and network connectivity issues. The incumbent will follow established policies and procedures for incident and service request management using an IT Service Management (ITSM) tool. Responsibilities include assisting Department of Revenue (DOR) staff and external customers to identify and resolve technical issues, including hardware, software, and password problems. The role also involves training users on proper use of equipment and applications, responding to inquiries, and performing service desk desktop support tasks. The incumbent must adhere to Incident Management and Request Fulfillment processes and develop and maintain documentation for systems and users.

MINIMUM REQUIREMENTS:

• Two (2) years of experience providing customer service or technical support in a help desk, service desk, call center, or IT support environment.
• Experience with computer hardware, desktop operating systems, and common software applications.
• Experience in troubleshooting common technical issues such as password resets, account access, printing, or connectivity problems.      

SPECIAL NOTES:

• Job is located at CCOC-1 (2450 Shumard Oak Blvd., Tallahassee, FL) and is not eligible for telework.

SALARY: Tentative salary for the position is 38,236.04 annually.

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Regenia Walker, (850) 717-7346, Regenia.Walker@floridarevenue.com

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.  

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

WORK AUTHORIZATION REQUIREMENTS: The Department of Revenue does not hire individuals who require H-1B visa sponsorship to work in the United States. Candidates who require H-1B visa sponsorship will not be considered for this position. Candidates who require participation in the STEM Optional Practical Training (STEM OPT) program must possess a qualifying STEM degree that is directly related to the duties of this position, in accordance with U.S. Citizenship and Immigration Services (USCIS) regulations.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans' Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.