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Job Title: Account Representative — Publishing

Reports to: Account Manager — Publishing

Department: Account Management

Location: Primarily work from home. Occasional in-person group meetings

Our Company:

During our 50+ years of operation, O’Sullivan Communications has developed a variety of multilingual products and services to meet project requirements in a variety of industries. Our one-stop shop has a multilingual, multicultural in-house team of skilled professionals who provide creative design, project management, layout and publishing, translations, editorial support, software development, prepress, printing and fulfilment.

Account Representative Overview:

As an entry level, full-time employee, you will be part of an account team, working with other team members and other departments to successfully complete ongoing monthly publishing projects for our clients. Must currently live in the Northern New Jersey area and be authorized to work in the US.

This role will require that the successful candidate demonstrate the ability to copy write and proofread for accuracy, spelling, grammar, and style. Must quickly and efficiently perform all account functions to ensure work is processed in a timely manner. This will include heavy proofreading, managing and resolving complex account issues, and responding promptly to customer needs. Candidate will be expected to take initiative, and balance team and individual responsibilities under strict deadlines. Candidate must possess strong customer service acumen.

Tasks and Responsibilities:

Process client information into company database

Review food-based specifications

Write, edit, and proofread food-based copy according to client-mandated formats

Traffic copy to other departments for translation and review

Contact clients via email and/or phone to provide customer service

General office and administrative work as required

You will also be expected to carry out other office duties that may reasonably be required of you

Desired Skills/Experience:

Strong command of the English language, both spoken and written

Excellent proofreading and technical copy writing skills

Demonstrate problem solving and decision-making skills

Adaptability to work alone and in a team-oriented environment

Sound problem-solving and decision-making skills

Demonstrate excellent attention to detail

Proficiency with MS Office, including Word and Excel

Ability to work effectively in a fast-paced, deadline driven environment

Familiarity with foreign languages is a plus

Education:

Undergraduate degree from an accredited four-year institution

EOE Min/Fem/VETS/Disabled