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Entry Customer Service Jobs in Colorado (NOW HIRING)

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Entry Customer Service information

What is the difference between Entry Customer Service vs Customer Support Specialist?

AspectEntry Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online chatTechnical support centers, online platforms, call centers
Employer & Industry UsageRetail, hospitality, telecomTech companies, software firms, telecom
Common Search & ComparisonCustomer service entry rolesTechnical customer support roles

Entry Customer Service roles focus on general customer interactions, often in retail or call centers, requiring basic communication skills. Customer Support Specialists typically handle technical issues, requiring some product knowledge or certifications. Both roles are vital in customer-facing industries but differ mainly in technical complexity and specialization.

What are popular job titles related to Entry Customer Service jobs in Colorado? For Entry Customer Service jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Entry Customer Service jobs in Colorado look for? The top searched job categories for Entry Customer Service jobs in Colorado are:
Entry Customer Service jobs near you
Infographic showing various Entry Customer Service job openings in Colorado as of June 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 100% In-person job distribution.
Client Service / Order Entry

Client Service / Order Entry

Apogee Components

Colorado Springs, CO

$14.25 - $19.75/hr

Full-time

Posted 25 days ago

Job description

Summary

Client Servicing is the frontline role for Apogee Components and the first point of contact for customers. The role requires data entry, customer service, and sales skills to process orders and upsell products.

Success measures

  • Customers get fast, accurate responses and clear next steps.
  • Orders are entered with high accuracy (minimal corrections and downstream exceptions).
  • Escalations are routed correctly with complete context and documentation.
  • Customers receive consistent communication on order status and issue resolution.
  • The inbox, phones, and walk-ins are handled without dropped balls during peaks.

Essential duties and responsibilities

  • Backup order entry and customer service coverage
  • Answer and send customer emails
  • Answer phones
  • Assist walk-in customers
  • Support escalated customer issues
  • Backup: school purchase orders (paperwork and follow-up on payments)
  • Answer incoming phone calls and route to the appropriate person.
  • Check phone messages each morning and respond or route.
  • Respond to all customer, vendor, and stakeholder emails and route as needed.
  • Process daily customer purchases in the computer system, including credit cards and other payments.
  • Maintain accuracy, quality, and integrity of data entered.
  • Take customer orders by phone and attempt to upsell products and services.
  • Process RockSim license files.
  • Greet visitors and support walk-in sales.
  • Maintain store displays so they are attractive, clean, and well-stocked.
  • Follow up with customers receiving products by mail.
  • Coordinate with Order Fulfillment so order status is known and can be communicated.
  • Call dealers and distributors to support replenishment.
  • Track where customers learned about Apogee.
  • Collect, tabulate, and report customer survey results.
  • Distribute incoming mail and packages.
  • Interface with credit card processors to resolve disputes.
  • Generate weekly and monthly sales and tracking reports.
  • Continuously build product knowledge to make good recommendations.
  • Back up sensitive customer information.
  • Secure the work area and facility at day's end if last to leave.
  • Compliment customers at least once per interaction.
  • Maintain a clean and safe work environment.
  • Wear appropriate attire for customer-facing work.
  • Update and maintain the operations manual and participate in reviews at least twice per year.

Competencies and skills required

  • Systems oriented
  • Problem solving
  • Technical skills (intermediate computer skills)
  • Customer service focus
  • Interpersonal skills
  • Oral communication
  • Teamwork
  • Quality focus and attention to detail
  • Time management
  • Dependability
  • Innovation
  • Judgment
  • Motivation and independence
  • Planning and organizing
  • Quantity and efficiency focus

Minimum qualifications and preferences (as listed)

  • Knowledge of internet and email applications
  • High school diploma
  • Non-smoker (odor-free environment)
  • Friendly and outgoing
  • Handles interruptions well
  • Clean, good personal hygiene
  • Comfortable around a dog in the building
  • Not a work-from-home position

Apply