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Assistant Shopify Customer Service Jobs in Colorado

Beamish

Customer Service Assistant

Denver, CO · On-site

$17.75 - $24.50/hr

About the Customer Service Representative Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our ...

Charlotte's Web, Inc.

Customer Care Manager

Louisville, CO · On-site

$85K - $92K/yr

... * Assist with reporting on customer care performance, trends, and key metrics to leadership ... Experience with Vonage, Hubspot or other CRM platforms and Shopify. * 4-6 years of customer service ...

Charlotte's Web

Customer Care Manager

Louisville, CO · On-site

... * Assist with reporting on customer care performance, trends, and key metrics to leadership ... Experience with Vonage, Hubspot or other CRM platforms and Shopify. * 4-6 years of customer service ...

Charlotte's Web

Customer Care Manager

Louisville, CO · On-site

$85K - $92K/yr

... * Assist with reporting on customer care performance, trends, and key metrics to leadership ... Experience with Vonage, Hubspot or other CRM platforms and Shopify. * 4-6 years of customer service ...

Mission Yogurt

CUSTOMER SERVICE

Denver, CO · On-site

$18/hr

Address customer concerns and escalate to management if necessary. * Assist with other front-of ... Loyalty, Innovation, Service, Communication, and Flexibility. What We Are Looking For: * Ability to ...

MISSION YOGURT INC

CUSTOMER SERVICE

Denver, CO · On-site

$18/hr

Address customer concerns and escalate to management if necessary. * Assist with other front-of ... Loyalty, Innovation, Service, Communication, and Flexibility. What We Are Looking For: * Ability to ...

Metasys Technologies

Customer Service

Boulder, CO · On-site

$15.25 - $21/hr

Office Services Assistant Boulder, CO (onsite) 3+ Months Contract Mon-Fri, 7am - 3:30pm Must be ... Fulfill customer orders while meeting daily production, quality, and turnaround standards.

Meta

Customer Service

Boulder, CO · On-site

$15.25 - $21/hr

Office Services Assistant Boulder, CO (onsite) 3+ Months Contract Mon-Fri, 7am - 3:30pm Must be ... Fulfill customer orders while meeting daily production, quality, and turnaround standards.

Meta

Customer Service

Boulder, CO

$15.25 - $21/hr

Office Services Assistant Boulder, CO (onsite) 3+ Months Contract Mon-Fri, 7am - 3:30pm Must be ... Fulfill customer orders while meeting daily production, quality, and turnaround standards.

HB Leisure

Customer Service Assistant (Games)

Denver, CO · On-site

$17.75 - $24.50/hr

Keep games area clean, safe, and presentable at all times * Assist with inventory and product transfers WHAT MAKES YOU A GREAT FIT | Must-Have Skills * Be passionate about creating fun, making ...

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Assistant Shopify Customer Service information

How does an Assistant Shopify Customer Service typically collaborate with other departments to resolve customer issues?

As an Assistant Shopify Customer Service representative, you will frequently work with teams such as fulfillment, inventory management, and technical support to address and resolve customer concerns. For instance, if a customer reports a shipping issue, you may need to coordinate with the warehouse or logistics team. Similarly, for technical problems with a Shopify storefront, you might escalate tickets to IT or development teams. Effective communication and teamwork are essential, as you act as a liaison to ensure customers receive timely and accurate solutions.

What is the difference between Assistant Shopify Customer Service vs Shopify Customer Support Specialist?

AspectAssistant Shopify Customer ServiceShopify Customer Support Specialist
CredentialsHigh school diploma or equivalent; basic familiarity with ShopifySimilar; often requires experience with Shopify platforms
Work EnvironmentOnline, remote customer service teamsOnline, remote support teams, sometimes in call centers
Industry UsageRetail, e-commerce stores using ShopifySame; e-commerce businesses on Shopify platform
Search & Comparison IntentYes; often compared for entry-level support rolesYes; more specialized support roles in Shopify

Both roles involve assisting Shopify store customers, but the Assistant Shopify Customer Service typically handles basic inquiries and support tasks, while the Shopify Customer Support Specialist may handle more complex issues and technical support. The roles are similar in credentials and work environment, often overlapping in e-commerce settings.

What are the key skills and qualifications needed to thrive as an Assistant Shopify Customer Service?

To thrive as an Assistant Shopify Customer Service representative, you need a strong understanding of e-commerce processes, Shopify platform experience, and customer support expertise, often backed by prior service roles or relevant training. Familiarity with customer relationship management (CRM) systems, helpdesk tools like Zendesk, and basic troubleshooting of Shopify apps is typically required. Strong communication, patience, problem-solving, and a customer-first attitude are essential soft skills for this position. These abilities ensure timely and effective resolution of customer issues, contributing to customer satisfaction and business success.

What is an Assistant Shopify Customer Service?

Assistant Shopify Customer Service representatives are professionals who support customers using Shopify, an e-commerce platform. They assist customers with account setup, troubleshooting, order management, payment issues, and general inquiries via email, chat, or phone. Their goal is to ensure a positive customer experience and help merchants resolve any problems quickly. They may also provide guidance on Shopify features and best practices. Good communication skills and familiarity with the Shopify platform are essential for this role.
What are popular job titles related to Assistant Shopify Customer Service jobs in Colorado? For Assistant Shopify Customer Service jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Assistant Shopify Customer Service jobs in Colorado look for? The top searched job categories for Assistant Shopify Customer Service jobs in Colorado are:
What cities in Colorado are hiring for Assistant Shopify Customer Service jobs? Cities in Colorado with the most Assistant Shopify Customer Service job openings:
Assistant Shopify Customer Service jobs near you

Sales & Customer Support Coordinator

Estes Industries

Penrose, CO • On-site

$48K - $51K/yr

Full-time

Re-posted 2 days ago

Job description

Position Summary
The Sales & Customer Support Coordinator provides administrative and operational support while assisting with customer service activities. This position supports customer account administration, order support, customer communications, and sales-related administrative activities. The role works closely with Sales, Operations, and Customer Service to support day-to-day business operations and customer satisfaction.
Essential Duties and Responsibilities
Sales Administration
  • Support administrative activities for customer accounts.
  • Assist with customer account setup and maintenance.
  • Process customer account applications and supporting documentation.
  • Process resale certificates, tax exemption forms, credit applications, and related account records.
  • Maintain accurate customer account information and documentation.
  • Assist with order administration and customer account inquiries.
  • Support the Sales team with administrative requests and customer follow-up activities.
  • Coordinate documentation requirements between customers and internal departments.
Customer Support
  • Respond to customer inquiries received through phone, email, website forms, and customer service ticketing systems.
  • Manage assigned customer service tickets and inquiries.
  • Assist customers with order status, shipping inquiries, and general product questions.
  • Process approved refunds, returns, replacements, and warranty-related requests.
  • Escalate customer concerns to the appropriate departments when necessary.
  • Maintain professional and timely communication with customers.
Phone and Communication Support
  • Answer incoming customer service and sales phone calls.
  • Monitor and respond to RingCentral voicemail queues.
  • Route customer inquiries to the appropriate department or team member.
  • Assist in maintaining communication standards and response expectations.
Order Support
  • Support Shopify-related customer inquiries and order administration.
  • Assist with investigation and resolution of order-related issues.
  • Coordinate with Operations and Customer Service regarding shipping, fulfillment, and order exceptions.
  • Maintain accurate records related to customer orders and account activity.
Minimum Qualifications
  • Minimum 3 years of professional experience in customer service, sales support, account coordination, order administration, or a related business support role.
  • Experience working in a professional office environment supporting customers and internal teams.
  • Strong written and verbal communication skills.
  • Strong organizational and administrative skills.
  • Ability to manage multiple priorities and deadlines.
  • Attention to detail and accuracy in data entry and record maintenance.
  • Proficiency with Microsoft Office applications.
  • Professional customer-facing communication skills.
Preferred Qualifications
  • Associate's or Bachelor's degree in Business Administration or a related field.
  • Experience with ERP, CRM, or customer service ticketing systems.
  • Experience in support of sales operations or customer account administration.
  • Experience with Shopify or other e-commerce platforms.
Salary Range: $48,000-$51,000 annually.

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