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Enterprise Services Manager Jobs (NOW HIRING)

Cvent

Manager, Enterprise Services

Tysons, VA · On-site

Enterprise Services Manager** to lead our Identity & Messaging team and to serve as a senior operational deputy across the broader Enterprise Services organization. This is a people-leadership role ...

Triwill Group

About the team As an Enterprise Services Manager, you will be a quota-carrying services seller and strategic advisor for Stripe's largest users. You will originate, shape, and close complex advisory ...

Jackalope Digital LLC

About the team As an Enterprise Services Manager, you will be a quota-carrying services seller and strategic advisor for Stripe's largest users. You will originate, shape, and close complex advisory ...

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Enterprise Services Manager information

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$43.5K

$119.6K

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How much do enterprise services manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for enterprise services manager in the United States is $119,597.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What is an enterprise services manager?

An Enterprise Services Manager is a professional responsible for overseeing and coordinating the delivery of services and solutions to large organizations, typically focusing on IT, business process, or customer support services. They act as a liaison between the client and service teams, ensuring that client needs are met efficiently and effectively. Their duties often include managing service delivery teams, maintaining client relationships, monitoring service performance, and ensuring compliance with service-level agreements (SLAs). Enterprise Services Managers play a key role in ensuring customer satisfaction and the successful execution of enterprise-scale projects.

What are the key skills and qualifications needed to thrive as an enterprise services manager?

To thrive as an Enterprise Services Manager, you need a solid background in business management, IT service delivery, and customer relationship management, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, CRM platforms, and enterprise resource planning (ERP) systems is typically required, along with relevant certifications like ITIL or PMP. Strong leadership, problem-solving abilities, and excellent communication skills help drive team performance and client satisfaction. These competencies are crucial for ensuring seamless service operations, meeting client needs, and achieving organizational goals.

What are some common challenges faced by enterprise services managers, and how can they effectively address them?

Enterprise Services Managers often encounter challenges such as balancing multiple high-priority client demands, ensuring seamless coordination across diverse internal teams, and adapting to evolving technology requirements. To effectively address these issues, it's important to prioritize clear communication, implement robust project management practices, and foster strong relationships with both clients and internal stakeholders. Regular team meetings and proactive problem-solving can help prevent misunderstandings and keep projects on track, while ongoing professional development ensures the manager stays current with industry trends.

What is the difference between Enterprise Services Manager vs IT Service Manager?

AspectEnterprise Services ManagerIT Service Manager
Required CredentialsBachelor's in Business, IT, or related field; certifications like ITILBachelor's in IT, Computer Science, or related; ITIL certification common
Work EnvironmentCorporate or enterprise-level settings managing multiple departmentsIT departments, service desks, and technical teams within organizations
Employer & Industry UsageLarge corporations, consulting firms, service providersIT departments across various industries, tech companies
Common Search & ComparisonOften compared for overseeing enterprise-wide services and strategiesFocused on IT service delivery and support management

The Enterprise Services Manager typically oversees broad organizational services, including multiple departments and strategic initiatives, while the IT Service Manager concentrates on managing IT service delivery and support. Both roles require similar certifications and work in corporate environments, but their scope and focus differ significantly.

What does an enterprise services manager do?

An enterprise services manager oversees the delivery and management of IT and business services across an organization, ensuring they meet company standards and client needs. They coordinate between departments, manage service teams, and implement process improvements, often using tools like ITIL frameworks and project management software. Strong leadership, communication skills, and technical knowledge are essential for success in this role.
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Enterprise Services Manager jobs near you
Infographic showing various Enterprise Services Manager job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $119,597 per year, or $57.5 per hour.

Manager, Enterprise Services

Tysons, VA • On-site

Cvent
1 - 5K employees
Learn more about Cventexternal

Full-time

Re-posted 11 days ago

Job description

Overview:
Our Culture and Impact
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.
Cvent's IT Enterprise Services organization runs identity, endpoints, developer experience, SaaS applications, and end-user experience for 5,000+ employees across the US and India. We're hiring a **Enterprise Services Manager** to lead our Identity & Messaging team and to serve as a senior operational deputy across the broader Enterprise Services organization.
This is a people-leadership role with an operational backbone. The team you'll lead is identity-focused - Okta, Active Directory, M&A integration, and lifecycle automation - and you'll partner closely with our Identity Engineering Tech Lead, who owns the architecture. You don't need to be the deepest engineer in the room, but you do need to read identity well enough to set direction, unblock your team, and represent the work with authority. Just as important, you'll own the operational cadence - renewals, audits, and compliance cycles - that keeps the wider Enterprise Services portfolio running, and you'll be a trusted decision-maker when leadership needs an answer the same day.
In This Role, You Will:
  • Team Leadership. Lead, mentor, and develop a team of 3-5 identity and messaging engineers across the US and India. Own people performance, roadmap execution, day-to-day prioritization, and operational delivery. Partner with the Identity Engineering Tech Lead - who owns architecture - to ensure the team delivers and services stay healthy.
  • Operational Deputy. Represent Enterprise Services in cross-functional forums and make operational decisions with authority. Serve as a primary point of contact for Security, HR, and business partners who need timely answers, and act on behalf of the Senior Director when needed.
  • Operational Cadence & Governance Own the renewal, audit, and compliance calendar across the Enterprise Services portfolio. Run the weekly operations review, drive action items to closure across the team, and make sure nothing falls through the cracks. Serve as a named owner for SOC 2, ISO 27001, and internal audit cycles within scope - assembling evidence, defending controls, and owning remediation.
  • M&A Integration. Lead the identity and access workstreams for acquisitions - Okta migrations, Active Directory integration, license consolidation, and lifecycle cutover - partnered with the Tech Lead on architecture.
  • Vendor & Program Management. Own identity-adjacent vendor relationships across a portfolio of enterprise tools, including renewals, SOWs, and escalations.

Here's What You Need:
  • 8-10+ years in identity and access management, including hands-on ownership of Okta (or an equivalent IdP) in production, with working knowledge of SAML, OIDC, and SCIM.
  • 2+ years in a people-management or formal team-lead role, including performance management, hiring, and direct feedback. A lead-engineer role with no direct reports is not a fit for this position.
  • Demonstrated ownership of an operational cadence - a renewal calendar, an audit cycle, or a cross-team operational program.
  • Comfort being the named accountable owner: answering for controls in an audit, making the call when leadership is out, and standing behind it.
  • Strong communication skills and the ability to influence and partner across organizational boundaries.

## Preferred Qualifications
  • Hands-on Okta administration depth, including Workflows, lifecycle management, and SCIM-based provisioning.
  • Experience with Workday as the upstream system of record for identity.
  • M&A IT integration experience, ideally under private-equity operating tempo.
  • AWS IAM and Azure AD / Entra ID federation patterns.
  • Scripting fluency (PowerShell, Python) sufficient to review your team's work and unblock them.
  • Experience with identity governance (IGA) tooling such as ConductorOne.
  • Experience leading identity through a SOC 2 Type II or SOX audit as the named owner.
  • Familiarity with AI-driven automation (LLMs, agentic workflows) applied to enterprise operations.

This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant's location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.
The estimated base salary range for new hires into this role is $130,000 - $175,000 annually + bonus depending on factors such as job-related knowledge, relevant experience, and location. We also offer a competitive benefits package, details of which can be found here.
Hybrid: 2 days in office
We are not able to offer sponsorship for this position
Physical Demands

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