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Enterprise Service Delivery Jobs (NOW HIRING)

Xtium

Manager, Enterprise Service Desk

$60K - $70K/yr

About the Team: XTIUM's 24/7 global Enterprise Service Desk is a collaborative team of IT ... You will assist in developing and implementing innovative strategies to optimize service delivery ...

Xtium

Manager, Enterprise Service Desk

$60K - $70K/yr

About the Team: XTIUM's 24/7 global Enterprise Service Desk is a collaborative team of IT ... You will assist in developing and implementing innovative strategies to optimize service delivery ...

CACI

Enterprise IT Service Manager

Hampton, VA · On-site

... local IT service delivery while ensuring alignment with enterprise-wide processes and service ... standards. This role requires a strong mix of technical expertise, operational leadership, and ...

Sentara Health Plans

## SVP, Enterprise Service LinesApplyremote type: On-Sitelocations: Virginia Beach, VAtime type ... delivery system. This role serves as the primary enterprise leader responsible for convening and ...

CACI International Inc.

... local IT service delivery while ensuring alignment with enterprise-wide processes and service ... standards.* This role requires a strong mix of technical expertise, operational leadership, and ...

Peraton

Enterprise Service Administrator

Huntsville, AL · On-site

$66K - $106K/yr

Peraton is seeking an Enterprise Services Administrator to join our national intelligence program that delivers engineering, application development, deployment, operations, upgrades and sustainment ...

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Enterprise Service Delivery information

See salary details

$43.5K

$91.2K

$271.5K

How much do enterprise service delivery jobs pay per year?

As of Sep 13, 2026, the average yearly pay for enterprise service delivery in the United States is $91,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $64,000.00 per year, depending on experience, location, and employer.

What is enterprise service delivery?

Enterprise Service Delivery refers to the process of managing and delivering IT services and solutions across an organization to meet its business needs. This involves coordinating people, processes, and technologies to ensure services are delivered efficiently, reliably, and in alignment with business goals. Enterprise Service Delivery often includes areas such as IT service management, support, project management, and customer satisfaction. The goal is to optimize service quality, reduce downtime, and provide value to both internal and external stakeholders.

What are the key skills and qualifications needed to thrive in enterprise service delivery?

To thrive in Enterprise Service Delivery, you need strong project management skills, a comprehensive understanding of IT service management, and relevant experience, often supported by a degree in business or information technology. Familiarity with ITIL frameworks, enterprise resource planning (ERP) systems, and service management tools like ServiceNow is typically required. Exceptional communication, problem-solving abilities, and stakeholder management set top performers apart. These skills ensure seamless delivery of complex services, alignment with business objectives, and high levels of client satisfaction.

How does an enterprise service delivery professional typically collaborate with cross-functional teams to ensure successful project outcomes?

Enterprise Service Delivery professionals regularly coordinate with cross-functional teams, such as IT, sales, operations, and customer support, to align service delivery with client objectives. They often facilitate meetings, manage communication channels, and create integrated project plans to ensure all stakeholders are informed and accountable. This collaborative approach helps identify potential issues early, streamline workflows, and deliver consistent, high-quality service to enterprise clients. Building strong relationships across departments is crucial for resolving challenges quickly and achieving project goals.

What is the difference between Enterprise Service Delivery vs Network Operations Specialist?

AspectEnterprise Service DeliveryNetwork Operations Specialist
Required CredentialsIT certifications (e.g., ITIL, PMP), relevant experienceNetworking certifications (e.g., CCNA, CompTIA Network+), technical skills
Work EnvironmentClient-facing, project management, cross-department collaborationTechnical, monitoring networks, troubleshooting issues
Employer & Industry UsageIT service providers, large corporations, telecom companiesTelecom, IT service providers, enterprise networks

Enterprise Service Delivery focuses on managing end-to-end IT services and client relationships, ensuring service quality and delivery timelines. Network Operations Specialists primarily monitor and maintain network infrastructure, troubleshooting technical issues. While both roles require technical knowledge, Enterprise Service Delivery emphasizes project management and client interaction, whereas Network Operations Specialists concentrate on network performance and stability.

What are popular job titles for Enterprise Service Delivery?

Popular job titles for Enterprise Service Delivery:

Enterprise IT Service Manager

Hampton, VA • On-site

CACI International, Inc.
See more jobs at CACI International, Inc.external

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Job description

Job Title: Enterprise IT Service Manager
Job Category: Consulting
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
The Opportunity:
  • CACI is seeking a highly motivated and experienced Enterprise IT Service Manager to support our U.S. Air Force customer at Langley Air Force Base in Hampton, VA.
  • This position plays a critical role in supporting the Air Force Distributed Common Ground System (AF DCGS) and is integral to the success of the Enterprise Service Desk.
  • As an AF DCGS Management Center (AF DMC) IT Service Manager for regional hub operations, you will provide leadership and oversight for local IT service delivery while ensuring alignment with enterprise-wide processes and service standards.
  • This role requires a strong mix of technical expertise, operational leadership, and customer service focus in a mission-critical environment.
  • As an AF DCGS Management Center (AF DMC) IT Service Manager for regional hub operations, you will provide leadership and oversight for local IT service delivery while ensuring alignment with enterprise-wide processes and service standards.
    • This role requires a strong mix of technical expertise, operational leadership, and customer service focus in a mission-critical environment.

Responsibilities:
  • Promote and implement IT Service Management (ITSM) principles and processes to all groups interacting with Incident, Problem, Change, and Configuration Management as part of the AF-DCGS Enterprise Service Desk (ESD).
  • Work with government and senior staff to prepare schedules, establish milestones, develop work assignments, and produce progress reports and technical briefings.
  • Support exceptional customer service through superior leadership qualities - meeting deadlines, motivating and mentoring teams, exercising effective decision-making, and maintaining a commitment to high performance.
  • Ensure Operational Support Agreements and client expectations are met - Engages with client and other stakeholders face-to-face, via telephone, and through email to establish relationships, understand requirements, and communicate solutions or issues.
  • Facilitate collaboration between geographically separated teams - Providing continuous process improvement through incident management and problem management - Serves as a liaison between technology infrastructure, business stakeholders, and end users.
  • Identify opportunities for organic and new growth in contract scope and value.
  • Develop metrics deliverables and provide analysis for leadership consideration that will drive maintenance and sustainment actions.
  • Apply critical thinking skills in a challenging and fast paced environment to resolve customer priorities.
  • Ability to flex schedule to meet 24 x 7 operational requirements of the AF DCGS Weapon System.

Qualifications:
Required:
  • Active TS/SCI security clearance.
  • Bachelor's degree
  • A minimum of four years of operational AF DCGS experience.
  • ITIL v4 certification.

Desired:
  • Enterprise Level Helpdesk and Customer Service Experience.
  • A familiarity with IT Service Management (ITSM) and/or DESMF.
  • Experience with simultaneously managing multiple projects and teams.
  • Experience with Remedy, Solutions Business Manager, or ServiceNow.
  • Prior experience as an ITSM Service Level Manager.
  • Ability to engage stakeholders through collaborative tools and services.

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$68,400-$143,700
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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