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Engagement Program Manager Jobs in Arizona (NOW HIRING)

Intel

Technical Program Manager - PDK

Phoenix, AZ · On-site

$128K - $165K/yr

Program management methodologies, risk management, and stakeholder engagement. Preferred Qualifications - PMP, PgMP, Agile, Scrum, or related program management certifications. - 5+ years of ...

Cloudera

Procurement Program Manager

Phoenix, AZ · On-site

The Procurement Program Manager (PPM) is a strategic leader responsible for designing and executing ... engagement skills. This role is not eligible for visa sponsorship What you can expect from us:

Splendido

Engagement Manager

Tucson, AZ · On-site

At Splendido, a premier senior living community by Mather, our Engagement Managers are more than program coordinators-they are wellness leaders and trusted partners in creating person-centered ...

RTX

Material Program Manager (Onsite)

Tucson, AZ · On-site

$107K - $204K/yr

Active engagement and taking the lead on proposal activities and BOM approvals. * Driving Purchase ... Experience in Program Management, Material Program Management, Procurement, Contracts, Finance ...

Sierra Club

Grand Canyon Program Manager

Flagstaff, AZ · On-site

$68K/yr

Grand Canyon Program Manager Department: Grand Canyon Chapter Location: Remote. This position ... engagement strategies where appropriate, especially with Indigenous communities and activists.

RTX

Material Program Manager (Onsite)

Tucson, AZ · On-site

$107K - $204K/yr

Active engagement and taking the lead on proposal activities and BOM approvals. * Driving Purchase ... Experience in Program Management, Material Program Management, Procurement, Contracts, Finance ...

Raytheon

Material Program Manager (Onsite)

Tucson, AZ · On-site

$135K/yr

Active engagement and taking the lead on proposal activities and BOM approvals. * Driving Purchase ... Experience in Program Management, Material Program Management, Procurement, Contracts, Finance ...

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Engagement Program Manager information

What is an engagement program manager?

Engagement Program Managers are professionals responsible for designing, implementing, and overseeing programs that foster relationships and engagement between an organization and its stakeholders. These stakeholders can include customers, employees, partners, or community members. Their role often involves coordinating events, managing communications, measuring engagement metrics, and ensuring that engagement initiatives align with the organization's goals. Engagement Program Managers work across departments to improve participation, satisfaction, and long-term loyalty, making them vital to organizational growth and culture.

How does an engagement program manager typically collaborate with cross-functional teams to drive program success?

Engagement Program Managers regularly work with cross-functional teams such as marketing, product development, sales, and customer success to ensure alignment on program objectives and execution. They facilitate meetings, coordinate timelines, and gather feedback to refine engagement strategies. Clear communication and strong organizational skills are essential, as the role often involves balancing competing priorities and adapting approaches based on team input. Building strong relationships across departments is key to creating impactful engagement initiatives that resonate with stakeholders.

What are the key skills and qualifications needed to thrive as an engagement program manager, and why are they important?

To thrive as an Engagement Program Manager, you need expertise in project management, stakeholder engagement, and program development, often supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Asana or Trello), CRM platforms, and data analytics systems is typically required. Strong communication, leadership, and problem-solving skills enable you to build trust and motivate teams or communities. These abilities are crucial for effectively planning, executing, and measuring engagement initiatives that align with organizational goals.

What is the difference between Engagement Program Manager vs Customer Success Manager?

AspectEngagement Program ManagerCustomer Success Manager
Primary FocusDesigning and managing engagement programs to increase user participationEnsuring customer satisfaction and retention
Work EnvironmentCross-functional teams, marketing, product, and customer engagementCustomer support, account management, and relationship building
Required SkillsProject management, communication, data analysisCustomer relationship management, problem-solving, communication

While both roles focus on customer engagement, the Engagement Program Manager primarily develops programs to boost participation and engagement metrics, whereas the Customer Success Manager concentrates on maintaining customer satisfaction and retention. The roles often collaborate but serve different strategic purposes within organizations.

Is an engagement program manager a good career?

An engagement program manager is a valuable role focused on developing and maintaining relationships with stakeholders, often requiring skills in communication, project management, and data analysis. It can be a rewarding career with opportunities for advancement in organizations that prioritize employee engagement and customer experience.
Engagement Program Manager jobs near you

Program Manager, Rapid Rehousing

Tucson, AZ • On-site

Primavera Foundation
Individual, Family and Community Social Assistance • 11 - 50 employees
Learn more about Primavera Foundationexternal

Full-time

Re-posted 12 days ago

Job description

About Primavera Foundation
The Primavera Foundation is co-creating pathways out of poverty through housing, workforce development, homeownership and financial education, and community building and engagement.
The Rapid Rehousing Program aims to help individuals and families experiencing homelessness move as quickly as possible into permanent housing and, through resource referrals and individualized service planning, help them achieve stability in that housing. This is done through a combination of rental assistance, supportive services, and ongoing case management.
The Program Manager provides leadership, development, coordination, program oversight, quality assurance, and evaluation of the Rapid Rehousing program. The successful candidate will be a culturally-sensitive social services professional who has a positive influence on others, thrives on successfully facilitating processes, works at a faster-than-average pace, is extremely disciplined, detail-oriented, and results-oriented, sets high standards for self and others, and demonstrates top-notch planning, teamwork, and coaching skills.
DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by leadership):
  • Hire, supervise, and evaluate program staff. Provide guidance and mentorship to ensure staff have the resources and information to be successful, and conduct 1:1 meetings with direct reports.
  • Review and evaluate departmental activities, progress, and capacity on a regular basis. Implement changes as needed for increased effectiveness, ensuring the program and services produce added value to the community and Primavera.
  • Establish and maintain collaborative working relationships with other Primavera programs and outside agencies, with an intentional focus on landlord and property management engagement.
  • Participate in community Continuum of Care and Coordinated Entry functions as assigned.
  • Ensure the program serves eligible participants, adhering to HUD documentation and record-keeping guidelines, and maintain program compliance with HUD regulations at all times.
  • Conduct monthly audits of program participant files, maintaining 95% compliance.
  • Facilitate tracking for the program as assigned with 100% accuracy, and conduct monthly reconciliation and reporting to funders as applicable.
  • Maintain 100% accuracy in financial processes such as adhering to eligible costs per HUD regulations, internal expenditure workflows, etc.
  • Update and maintain program support materials such as forms, electronic files, etc.
  • Ensure confidentiality standards are upheld for all program participants.
  • Maintain statistical data as required by grant funding sources.
  • Participate in trainings, team meetings, and other organizational events as assigned.
  • Model professional workplace behavior and standards, and clearly and enthusiastically demonstrate Primavera Foundation's guiding principles of integrity, respect, accountability, compassion, and leadership.
  • Other duties as assigned by leadership

KNOWLEDGE, SKILLS, AND ABILITIES
  • Ability to organize and prioritize work, perform multiple tasks, meet deadlines, and coordinate work efforts with other staff members.
  • Ability to plan, prepare, project-manage, and successfully carry out assigned projects and administrative functions.
  • Ability to think strategically, set a positive tone, and make appropriate management-level decisions with minimal supervision.
  • Proficiency with office software programs, including Outlook, database, spreadsheet, and other business applications.
  • Demonstrate effective leadership qualities and skills, including motivation and empowerment of staff, productive problem-solving, conflict management, performance management, and the ability to create and maintain positive organizational culture and a productive work environment.
  • Highly effective verbal and written communication skills.
  • Ability to work with diverse cultural backgrounds, people of diverse socio-economic statuses including those experiencing homelessness, and with other marginalized and vulnerable populations.

MINIMUM QUALIFICATIONS
  • Bachelor's degree in Social Service or related human services field.
  • Two years of progressively responsible leadership and management experience in the nonprofit or for-profit sectors. (A combination of education and experience may be accepted in lieu of degree)
  • Two years of experience working with people experiencing mental health, substance use, and/or housing insecurities, other trauma-related work experience, or direct service.
  • One year of fiscal cycle grant and contract management
  • Knowledge of Rapid Re-Housing (RRH) programs and/or previous experience working within a housing program.
  • Computer proficiency with Microsoft Windows: Outlook, Word, Excel, PowerPoint; the internet, and a minimum of 2 years' experience using a database to maintain client data.
  • First Aid/CPR certification or ability to obtain within 90 days.
  • Level one fingerprint clearance card from the State of Arizona or ability to obtain within 6 months.
  • Reliable transportation, a valid driver's license, a clean driving record, and proof of current registration and insurance coverage to attend off-site meetings and travel between locations.

PREFERRED QUALIFICATIONS
  • Bilingual (English/Spanish)
  • Four years of progressively responsible leadership experience working with not-for-profit community-based organizations/programs focused on affordable housing, community development, serving people experiencing homelessness and/or those living in poverty.

PHYSICAL ENVIRONMENT/CONDITIONS
  • Ability to work in a busy environment with moderate noise level.
  • Ability to work at a desk workstation and throughout common areas and in the community, standing, bending, stooping, climbing, and ability to lift and carry up to 40 pounds.
  • Ability to travel to and from several sites throughout the week.
  • Visual acuity/hand dexterity to discern data and information to work with complex data, reports, and affiliated programs.

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