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Engage Cx Jobs in Indiana (NOW HIRING)

Genesys

  • Medical

  • Dental

  • Vision

  • Retirement

Engage senior decision makers and influencers to build credibility and advance strategic sales ... Position Genesys Cloud and CX solutions in a way that connects customer challenges to measurable ...

Sprinklr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Every member is passionate about Customer Experience (CX) and showing major corporations how it can ... You will inspire, engage and enable your team; coach them on best practice, review and assess ...

PNC Bank

Branch Manager

Carmel, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coaches team to confidently engage with customers in technology enabled interactions, providing ... Preferred Skills Accountability, Banking, Client Counseling, Customer Experience (CX), Customer ...

PNC Financial Services Group, Inc.

Branch Manager

Carmel, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coaches team to confidently engage with customers in technology enabled interactions, providing ... Preferred Skills Accountability, Banking, Client Counseling, Customer Experience (CX), Customer ...

PNC Financial Services Group, Inc.

Branch Manager

Avon, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coaches team to confidently engage with customers in technology enabled interactions, providing ... Preferred Skills Accountability, Banking, Client Counseling, Customer Experience (CX), Customer ...

PNC Bank

Branch Manager

Avon, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coaches team to confidently engage with customers in technology enabled interactions, providing ... Preferred Skills Accountability, Banking, Client Counseling, Customer Experience (CX), Customer ...

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Engage Cx information

What does an Engage Cx do?

Engage Cx professionals are responsible for managing customer interactions across multiple channels, analyzing feedback and engagement data, and implementing strategies to improve customer satisfaction. Daily tasks may include responding to customer inquiries, collaborating with sales and support teams, and using CRM systems to track engagement metrics. You may also participate in developing customer loyalty programs and provide valuable insights to improve products or services. The role often involves a mix of independent work and teamwork, providing opportunities to directly influence the customer experience and company growth.

What is an Engage Cx?

An Engage Cx job typically involves managing customer experiences and interactions to enhance satisfaction and loyalty. Professionals in this role focus on customer engagement strategies, communication, and support across various channels. They analyze customer feedback, implement engagement initiatives, and collaborate with teams to improve the overall customer journey. Strong communication skills and a customer-centric mindset are essential for success in this role.

What skills and qualifications are needed for an Engage Cx?

To thrive as an Engage Cx (Customer Experience) professional, you need expertise in customer relationship management, data analysis, and a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and relevant certifications in customer service or experience management are typically required. Exceptional communication, empathy, and problem-solving abilities are soft skills that set top candidates apart. These competencies are vital for building strong customer relationships, resolving issues efficiently, and driving customer loyalty in a competitive market.

What is a typical day at Engage Cx?

A typical day at Engage Cx involves engaging with customers through various communication channels such as chat, email, or phone to resolve issues and provide support. Employees often follow scripts or guidelines, utilize customer relationship management (CRM) tools, and focus on delivering a positive customer experience. The role may require adherence to schedules, performance metrics, and ongoing training to stay updated on products and policies.

What are popular job titles related to Engage Cx jobs in Indiana?

For Engage Cx jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Engage Cx jobs in Indiana look for?

The top searched job categories for Engage Cx jobs in Indiana are:

What cities in Indiana are hiring for Engage Cx jobs?

Cities in Indiana with the most Engage Cx job openings:

Engage Cx jobs near you
Infographic showing various Engage Cx job openings in Indiana as of August 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 74% In-person, and 26% Remote job distribution.

Business Development Representative- West

Genesys

On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.


Role Overview:
Drive pipeline growth across a defined set of enterprise accounts in the Western United States by identifying, engaging, and converting high value opportunities into qualified pipeline. This role shapes how Genesys expands its footprint by opening new logos and unlocking growth within existing customers through strategic engagement. You will partner closely with Account Executives and cross functional teams to influence territory strategy, align outreach to business priorities, and accelerate revenue outcomes. At Genesys, you contribute to redefining customer experience through cloud and AI driven innovation that helps organizations deliver more empathetic, connected interactions at scale. Success in this role builds exposure to enterprise selling motions, senior stakeholder engagement, and long term career progression within a global sales organization.

Key Responsibilities:

  • Drive multi channel outbound prospecting strategies that generate qualified pipeline across new logo and existing enterprise accounts
  • Identify and prioritize high value opportunities through deep account research, market insights, and customer intelligence
  • Engage senior decision makers and influencers to build credibility and advance strategic sales conversations
  • Partner with Account Executives to develop and execute territory plans that increase pipeline coverage and conversion rates
  • Uncover expansion opportunities within existing customers by aligning solutions to evolving business challenges and growth objectives
  • Qualify inbound and marketing generated leads into high quality opportunities that accelerate sales velocity
  • Position Genesys Cloud and CX solutions in a way that connects customer challenges to measurable business outcomes
  • Leverage data, analytics, and modern sales tools to continuously optimize outreach effectiveness and engagement strategies
  • Maintain accurate pipeline visibility, activity tracking, and forecasting within Salesforce to support revenue predictability
  • Consistently meet or exceed pipeline generation targets, meeting goals, and conversion metrics tied to territory performance

Required Qualifications:

  • 1 to 3 or more years of experience in a BDR, SDR, or inside sales role within SaaS, cloud, CX, or technology environments
  • Proven track record of outbound prospecting and pipeline generation in complex or enterprise level accounts
  • Experience engaging mid to senior level stakeholders within large organizations
  • Strong understanding of enterprise sales cycles and account based selling approaches
  • Proficiency with Salesforce, LinkedIn Sales Navigator, and modern sales engagement platforms
  • Strong communication, organization, and time management skills
  • Demonstrated ability to manage multiple priorities in a performance driven environment

Preferred Qualifications:

  • Experience selling or supporting customer experience, contact center, or cloud based platforms
  • Familiarity with AI driven sales tools and data informed prospecting strategies
  • Exposure to account based marketing or coordinated enterprise sales motions
  • Strong business acumen with the ability to connect technical solutions to business value

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$48,600.00 - $85,400.00

Benefits:

  • Medical, Dental, and Vision Insurance.

  • Telehealth coverage

  • Flexible work schedules and work from home opportunities

  • Development and career growth opportunities

  • Open Time Off in addition to 10 paid holidays

  • 401(k) matching program

  • Adoption Assistance

  • Fertility treatments

Click here to view a summary overview of our Benefits.


Working at Genesys

  • AI at enterprise scale- Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
  • A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
  • Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
  • Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
  • Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.


What Happens After You Apply

After you apply, here's what you can typically expect:

  • Our Talent Acquisition team reviews your application with the hiring team.
  • A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
  • Next, you'll meet the hiring manager and other members of the interview team.
  • We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
  • After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.


Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.


Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.


About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.


Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.


You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.


Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.


Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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