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End User Support Jobs in Wisconsin (NOW HIRING)

Raas Info Solutions Pvt Ltd

Desktop Support

Milwaukee, WI · On-site

$20 - $25.25/hr

Respond to end-user requests for updates on ticket status and promptly follow up as needed. • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for ...

Noblesoft Technologies

Desktop support

Appleton, WI · On-site

$19.75 - $25/hr

Respond to end-user requests for updates on ticket status and promptly follow up as needed. * Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty ...

TeamSoft

Desktop Support

Madison, WI · On-site

$24 - $28/hr

Work closely with the CMDS team to deliver timely and effective end-user support. Device Maintenance and Security * Assist with operational upgrades and maintenance activities for DHS-issued mobile ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

Provide basic level end-user support for all business units within the Walbec Group. This includes documenting incident tickets within the service desk application, initial triage and remediation of ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

Provide basic level end-user support for all business units within the Walbec Group. This includes documenting incident tickets within the service desk application, initial triage and remediation of ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

Provide basic level end-user support for all business units within the Walbec Group. This includes documenting incident tickets within the service desk application, initial triage and remediation of ...

Community First Credit Union

PC Technician

Neenah, WI · On-site

$18.75 - $25/hr

As PC Technician, you will support and manage all end user hardware and software technology. This position will work independently in a team environment to install, configure, troubleshoot and manage ...

Wisconsin

Technical Support Consultant

Madison, WI · On-site

$57K - $82K/yr

User Support Specialist III Job Summary: This position provides multi-faceted IT support to faculty ... Develops and facilitates individual and group end user trainings, answers questions, and provides ...

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End User Support information

See Wisconsin salary details

$10

$27

$45

How much do end user support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for end user support in Wisconsin is $27.74, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $32.50 per hour, depending on experience, location, and employer.

What are some common challenges faced by end user support professionals, and how can they be effectively managed?

End User Support professionals often encounter challenges such as handling a high volume of support requests, addressing users with varying levels of technical proficiency, and resolving issues under time pressure. Effective management includes maintaining clear communication, prioritizing tickets based on urgency, and utilizing troubleshooting guides or knowledge bases. Collaborating with IT teams and regularly updating technical skills also help in quickly resolving complex problems, ensuring smooth operations for end users.

What does end user support do?

End user support involves assisting users with technical issues related to hardware, software, and network systems. Support specialists troubleshoot problems, provide guidance, and often use tools like remote desktop applications to resolve issues efficiently, ensuring users can continue their work with minimal disruption.

What are the key skills and qualifications needed to thrive as an end user support specialist?

To thrive as an End User Support Specialist, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote support tools, and enterprise software is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These abilities ensure fast, accurate support that minimizes downtime and enhances user productivity.

What skills are needed for end user support?

End user support professionals need strong communication skills to explain technical issues clearly, problem-solving abilities to diagnose and resolve hardware and software problems, and familiarity with common operating systems, applications, and troubleshooting tools. Customer service skills and patience are also important to effectively assist users and ensure a positive experience.
End User Support jobs near you
Infographic showing various End User Support job openings in Wisconsin as of August 2026, with employment types broken down into 79% Full Time, and 21% Contract. Highlights an 100% In-person job distribution, with an average salary of $57,706 per year, or $27.7 per hour.

Help Desk Analyst II - Full-Time/Part-Time/Casual All Shifts

North Shore Health Support Center

Milwaukee, WI • On-site

$20.25 - $27.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

#LI-AS1d
Summary/Objective:
Under the supervision of Sr. Director - IT & Security, the Help Desk Analyst II is an experienced end-user support professional and an important contributor to North Shore Health's internal IT operations. This role provides advanced support by resolving Tier 1 and Tier 1+ issues within a Microsoft 365 cloud-based environment, coordinating endpoint and device lifecycle activities, and supporting the continued development of effective IT service management (ITSM) practices. Through strong documentation, disciplined workflows, and knowledge sharing, the Help Desk Analyst II helps ensure reliable, high-quality support across the organization. This position exercises sound judgment and works with a high degree of independence while consistently adhering to established security, privacy, and HIPAA requirements across all NSH facilities.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
End User Support & Incident Resolution
  • Deliver reliable, professional end-user support for low to moderately complex technical issues, serving as a frontline resource for advanced troubleshooting within a Microsoft 365 cloud-based environment (identity, access, endpoints, and peripherals)
  • Perform deeper troubleshooting and root cause analysis when possible, escalating issues with complete context to improve resolution efficiency and reduce rework

IT Service Management (ITSM) & Ticket Quality
  • Manage incidents and service requests through the ITSM system with a high standard of quality, including accurate logging, categorization, prioritization, documentation, and timely resolution aligned with SLAs
  • Contribute to ITSM process maturity through service catalog refinement, intake standards, routing and triage discipline, knowledge base development, and continuous process improvement

Endpoint & Device Lifecycle Management
  • Coordinate and support endpoint and device lifecycle activities, including preparation, deployment, refresh, recovery, inventory accuracy, and retirement, ensuring processes are consistent, timely, and auditable

User Lifecycle Support & Collaboration
  • Support employee onboarding, offboarding, and role changes by ensuring device readiness, access enablement, and effective coordination with HR, managers, and technical teams
  • Provide clear end-user communication, status updates, expectation management, and informal mentoring or knowledge sharing in a collaborative, fast-paced environment

Security, Compliance & Professional Standards
  • Maintain compliance with NSH security policies, privacy standards, and HIPAA requirements throughout all support and operational activities
  • Exercise sound judgment and independence while operating effectively within a highly collaborative and dynamic work environment

Resident Rights:
  • Knows Resident Rights
  • Help the residents/patients exercise and/or protect their rights
  • Reports resident/patient complaints to management
  • Maintains confidentiality of resident/patient information

HIPAA:
  • Follows and adheres to organization's policies and procedures implementing HIPAA requirements for the privacy and security of protected health information
  • Uses and/or discloses only minimum amount of Protected Health Information necessary to complete assigned tasks
  • Reports all suspected of violation of organization's HIPAA policies or procedures to Facility leadership

Required Education and Experience
  • 3-5 years of experience in IT help desk, technical support, or end user support roles with increasing troubleshooting responsibility
  • Demonstrated proficiency using an ITSM/ticketing system with strong documentation, workflow discipline, and follow through
  • Hands on experience supporting users in a Microsoft 365 cloud-based environment
  • Strong knowledge of endpoint management, asset handling, and remote support tools, including device readiness validation
  • Strong written and verbal communication skills with emphasis on customer service and documentation quality

Preferred Education and Experience
  • Associate's or Bachelor's degree in Information Technology or a related field, or equivalent practical experience
  • Relevant IT certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or comparable credentials; Microsoft 365 certifications (e.g., MD-102, Security Administrator, or Enterprise Administrator Expert) strongly preferred
  • Experience supporting Microsoft 365 environments, including identity, access, and device provisioning workflows; familiarity with PowerShell automation, API integrations, Microsoft Secure Score, and CIS assessments
  • Experience contributing to IT service management (ITSM) capabilities, including service catalogs, standard operating procedures (SOPs), and knowledge base development
  • Experience working in healthcare or other regulated environments, including familiarity with HIPAA-aligned security and privacy principles; healthcare IT experience is a strong plus
  • Experience supporting multi-location organizations and collaborating across distributed teams

Benefits:
We offer a comprehensive benefit packages which includes:
  • Health insurance for full-time employees starting the first of the month following 30 days of employment
  • Dental and vision insurance for full and part-time staff
  • 401(K) Program for full and part-time staff
  • 6 paid holidays plus one floating holiday for full-time staff
  • Company paid life insurance for full-time staff
  • Voluntary life and disability insurance for full-time staff
  • Paid Time Off

Our mission is to establish a culture that reinforces the values necessary to be the premier health services provider and employer in each of the communities we serve. We understand that choosing where you want to go in your career is a big decision. We would like the opportunity to show you that North Shore Healthcare is the Right Choice for you.

Apply