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End User Support Jobs in Wisconsin (NOW HIRING)

Weir

End User Services Support

Madison, WI · On-site

End User Services (EUS) Support Weir ESCO Location: Covington, KY Work Arrangement: Hybrid Shift: 8:00 AM- 5:00 PM with flexibility What we do at Weir We are a global leader in mining technology for ...

Weir Group

End User Services Support

Madison, WI · On-site

End User Services (EUS) Support Weir ESCO Location: Covington, KY Work Arrangement: Hybrid Shift: 8:00 AM- 5:00 PM with flexibility What we do at Weir We are a global leader in mining technology for ...

6AM City

Manager - End User Services

Wausau, WI · On-site

$130K - $205K/yr

The leadership provided by the successful candidate will create industry-leading IT services that directly support end users. The Manager of End User Services role within this team is to guarantee ...

6AM City

Manager - End User Services

Wausau, WI · On-site

$130K - $205K/yr

The leadership provided by the successful candidate will create industry-leading IT services that directly support end users. The Manager of End User Services role within this team is to guarantee ...

ULINE

End User Computing Administrator

Kenosha, WI · On-site

Join Uline as an End User Computing Administrator where you'll work hands-on to help manage, support and improve the softwares and systems that power operations across our growing North American ...

ULINE

End User Computing Administrator

Milwaukee, WI · On-site

Join Uline as an End User Computing Administrator where you'll work hands-on to help manage, support and improve the softwares and systems that power operations across our growing North American ...

Sage IT Inc

Destop Support

Milwaukee, WI · On-site

Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty ...

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End User Support information

See Wisconsin salary details

$10

$27

$45

How much do end user support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for end user support in Wisconsin is $27.74, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $32.50 per hour, depending on experience, location, and employer.

What are some common challenges faced by end user support professionals, and how can they be effectively managed?

End User Support professionals often encounter challenges such as handling a high volume of support requests, addressing users with varying levels of technical proficiency, and resolving issues under time pressure. Effective management includes maintaining clear communication, prioritizing tickets based on urgency, and utilizing troubleshooting guides or knowledge bases. Collaborating with IT teams and regularly updating technical skills also help in quickly resolving complex problems, ensuring smooth operations for end users.

What does end user support do?

End user support involves assisting users with technical issues related to hardware, software, and network systems. Support specialists troubleshoot problems, provide guidance, and often use tools like remote desktop applications to resolve issues efficiently, ensuring users can continue their work with minimal disruption.

What are the key skills and qualifications needed to thrive as an end user support specialist?

To thrive as an End User Support Specialist, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote support tools, and enterprise software is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These abilities ensure fast, accurate support that minimizes downtime and enhances user productivity.

What skills are needed for end user support?

End user support professionals need strong communication skills to explain technical issues clearly, problem-solving abilities to diagnose and resolve hardware and software problems, and familiarity with common operating systems, applications, and troubleshooting tools. Customer service skills and patience are also important to effectively assist users and ensure a positive experience.
End User Support jobs near you
Infographic showing various End User Support job openings in Wisconsin as of August 2026, with employment types broken down into 79% Full Time, and 21% Contract. Highlights an 100% In-person job distribution, with an average salary of $57,706 per year, or $27.7 per hour.

End User Support Analyst

Zoll Medical Corporation

Deerfield, WI • On-site

$25 - $33/hr

Full-time

Re-posted 21 days ago

Job description

CorporateAt ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
Job Summary
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL is a global leader in acute critical care and related software and diagnostic tools. The End User Services Analyst is a key member of the End User Services team in the ZOLL Global IT Technology Services organization. The End User Services Analyst has a passion for technology and excellence in customer service which will drive our front-line technical support. This person is a tech enthusiast who thrives on positive, direct user interaction, and solving technical issues with a user-friendly touch while adhering to security protocols.
Essential Functions
  • Delivering timely, efficient, and exceptional technical support for various hardware, software, identity and access issues through multiple channels.
  • Demonstrating strong communication and problem-solving skills to meet service delivery expectations and reporting to management.
  • Prioritizing urgent issues and collaborating with IT and Security teams for service restoration and root cause analysis.
  • Maintaining technical ownership of support tickets, utilizing ZOLL's ITIL ticketing system for documentation and escalation.
  • Managing user expectations with proactive communication, and maintaining, analyzing, and troubleshooting end user hardware and peripherals.
  • Participating in project teams and creating/updating team documentation and procedures.
  • Ensuring a safe work environment and complying with all Corporate, Global IT, Security, and Service Management policies, procedures, and directives
  • Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/requests
  • Recommend process changes as needed to improve service levels
  • Create/maintain support documentation and procedures
  • Stay current with information technology systems and industry trends
  • Provide evening and weekend support (off-hours support) as assigned, on a rotating basis
  • Some domestic and international travel may be required

Required/Preferred Education and Experience
  • High School Diploma required
  • 1+ years experience with Microsoft Operating Systems and Microsoft applications
  • Experience supporting laptops, desktops, tablets and smart phones including iPhone, and Android models
  • Commitment to a training and development plan that involves passing certification exams
  • ITIL, CompTIA+, Microsoft, HDI certification Preferred

Knowledge, Skills and Abilities
  • Familiarity with end-user computing devices, applications, and security best practices.
  • Excellent customer service skills with the ability to convey technical information in user-friendly terms.
  • Strong team collaboration skills to ensure effective Service Desk operations.
  • Proficient relationship, conflict management, and communication skills.
  • Advanced problem-solving abilities.
  • Capacity to handle multiple tasks simultaneously with a sense of urgency.
  • Proactive and punctual with efficient multitasking capabilities.
  • Solid planning and organizational skills.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Talking - Occasionally
  • Hearing - Occasionally
  • Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The hourly pay rate for this position is:

$25.00 to $33.00

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

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