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End User Support Jobs in California (NOW HIRING)

Figure

User Support Lead

San Jose, CA

$120K - $175K/yr

You will own the support operation end to end: the people, the processes, and the tooling. This is ... Own the full user support function: strategy, day-to-day operations, tooling, and quality * Build ...

Figure

User Support Lead

San Jose, CA · On-site

$120K - $175K/yr

You will own the support operation end to end: the people, the processes, and the tooling. This is ... Own the full user support function: strategy, day-to-day operations, tooling, and quality * Build ...

nantmedia

Technical Support Specialist

El Segundo, CA · On-site

The Technical Support Specialist serves as the primary technical resource for end-user technology support and business application services, handling issues from basic through the most complex ...

ASSA ABLOY

Sales Representative, End User

Irvine, CA · On-site

$95K - $105K/yr

  • Retirement

We provide unsurpassed security and life-safety solutions and the essential support services (LEED ... an end user account. Additionally, you will partner with local selling partners including ...

ASSA ABLOY

Sales Representative, End User

Sacramento, CA

$90K - $100K/yr

  • Retirement

We provide unsurpassed security and life-safety solutions and the essential support services (LEED ... an end user account. Additionally, you will partner with local selling partners including ...

Greenberg Traurig LLP

IT User Support Specialist

Los Angeles, CA · On-site

$39.90 - $44.71/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Escalates more complex issues to advanced support service teams and communicates with end user * Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems

ASSA ABLOY

Sales Representative, End User

Lake Forest, CA · On-site

$95K - $105K/yr

  • Retirement

We provide unsurpassed security and life-safety solutions and the essential support services (LEED ... an end user account. Additionally, you will partner with local selling partners including ...

ASSA ABLOY

Sales Representative, End User

Eastvale, CA · On-site

$95K - $105K/yr

  • Retirement

We provide unsurpassed security and life-safety solutions and the essential support services (LEED ... an end user account. Additionally, you will partner with local selling partners including ...

ASSA ABLOY

Sales Representative, End User

Anaheim, CA · On-site

$95K - $105K/yr

  • Retirement

We provide unsurpassed security and life-safety solutions and the essential support services (LEED ... an end user account. Additionally, you will partner with local selling partners including ...

ASSA ABLOY

Sales Representative, End User

Riverside, CA · On-site

$95K - $105K/yr

  • Retirement

We provide unsurpassed security and life-safety solutions and the essential support services (LEED ... an end user account. Additionally, you will partner with local selling partners including ...

ASSA ABLOY

Sales Representative, End User

Baldwin Park, CA · On-site

$95K - $105K/yr

  • Retirement

We provide unsurpassed security and life-safety solutions and the essential support services (LEED ... an end user account. Additionally, you will partner with local selling partners including ...

ASSA ABLOY

Sales Representative, End User

Woodland Hills, CA · On-site

$95K - $105K/yr

  • Retirement

We provide unsurpassed security and life-safety solutions and the essential support services (LEED ... an end user account. Additionally, you will partner with local selling partners including ...

ASSA ABLOY

Sales Representative, End User

El Cajon, CA · On-site

$95K - $105K/yr

  • Retirement

We provide unsurpassed security and life-safety solutions and the essential support services (LEED ... an end user account. Additionally, you will partner with local selling partners including ...

Assa Abloy

Sales Representative, End User

Long Beach, CA · On-site

$95K - $105K/yr

  • Retirement

We provide unsurpassed security and life-safety solutions and the essential support services (LEED ... an end user account. Additionally, you will partner with local selling partners including ...

ASSA ABLOY

Sales Representative, End User

Long Beach, CA · On-site

$95K - $105K/yr

  • Retirement

We provide unsurpassed security and life-safety solutions and the essential support services (LEED ... an end user account. Additionally, you will partner with local selling partners including ...

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Showing results 21-40

All JobsEnd User Support JobsEnd User Support Jobs in California

End User Support information

See California salary details

$9

$27

$44

How much do end user support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for end user support in California is $27.13, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $31.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an end user support specialist?

To thrive as an End User Support Specialist, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote support tools, and enterprise software is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These abilities ensure fast, accurate support that minimizes downtime and enhances user productivity.

What are some common challenges faced by end user support professionals, and how can they be effectively managed?

End User Support professionals often encounter challenges such as handling a high volume of support requests, addressing users with varying levels of technical proficiency, and resolving issues under time pressure. Effective management includes maintaining clear communication, prioritizing tickets based on urgency, and utilizing troubleshooting guides or knowledge bases. Collaborating with IT teams and regularly updating technical skills also help in quickly resolving complex problems, ensuring smooth operations for end users.

What does end user support do?

End user support involves assisting users with technical issues related to hardware, software, and network systems. Support specialists troubleshoot problems, provide guidance, and often use tools like remote desktop applications to resolve issues efficiently, ensuring smooth technology use for end users.

What cities in California are hiring for End User Support jobs?

Cities in California with the most End User Support job openings:

End User Support jobs near you
Infographic showing various End User Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $56,423 per year, or $27.1 per hour.

User Support Lead

Figure

San Jose, CA

$120K - $175K/yr

Full-time

Posted 9 days ago

Job description

We are looking for a User Support Lead to build, run, and scale our user support team. Your team will be the first line of response for our users. Its core mission is to surface, reproduce, and route bugs in our internal application quickly and accurately so that engineering can fix what matters most. You will own the support operation end to end: the people, the processes, and the tooling. This is a high-ownership role where great support work directly improves the quality of the product.

Responsibilities
  • Own the full user support function: strategy, day-to-day operations, tooling, and quality
  • Build and operate the support queue, ensuring inbound issues are answered, investigated, and resolved within response-time and satisfaction targets
  • Build the team: hire, onboard, coach, and manage support specialists as volume and scope grow
  • Design workflows that turn user reports into well-documented, reproducible, prioritized bug tickets for engineering
  • Build, configure, and continuously improve our support stack using platforms such as Sierra and Intercom, including AI agent flows, macros, and escalation paths
  • Create and maintain internal documentation, triage playbooks, and a self-serve knowledge base to deflect repeat issues
  • Define and report on key metrics for both support performance (CSAT, first response time, resolution time) and bug discovery (time to reproduction, escalation accuracy, defect signal quality)
  • Serve as the escalation point for complex, sensitive, or high-priority issues
  • Partner closely with engineering and product to triage findings, identify recurring pain points, and close the loop with affected users
Requirements
  • 5+ years of experience in user or customer support for a software product, including 2+ years building or leading a support team
  • Hands-on experience administering and optimizing modern support platforms such as Sierra, Intercom, or similar tools (e.g., Zendesk, Front, Ada)
  • Experience deploying and tuning AI-powered support agents, including flow design, guardrails, and escalation logic
  • Strong technical troubleshooting instincts: able to reproduce issues, isolate variables, and write bug reports engineers can act on immediately
  • Track record of building a support operation from scratch or scaling one significantly
  • Excellent written communication: clear, warm, and precise with users and internal teams alike
  • Strong analytical skills; comfortable using support data to drive decisions and report to leadership
Bonus Qualifications
  • Experience running support for internal tools or technical user bases
  • Familiarity with JIRA (or similar) for bug triage and cross-team escalation
  • Experience with QA or defect management processes
  • Experience defining SLAs and building QA programs for support quality
  • A passion for helping scale the deployment of humanoid robots

Compensation & Benefits
The US base salary range for this full-time position is between $120,000 - $175,000 annually.
The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended. Leveling and title may be adjusted based on candidate experience and feedback throughout the interview process.


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