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End User Support Manager Jobs in Georgia (NOW HIRING)

This role is responsible for ensuring system stability, supporting end-user technical needs, and managing IT assets and vendor relationships to maintain operational efficiency. The position works ...

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Familiarity with network monitoring or endpoint management tools. CompTIA Network+ Utilization Breakdown End-user Support 40% Documentation 20% Internal Support Tool Development 20% Other (training ...

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Familiarity with network monitoring or endpoint management tools. CompTIA Network+ Utilization Breakdown End-user Support 40% Documentation 20% Internal Support Tool Development 20% Other (training ...

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Familiarity with network monitoring or endpoint management tools. CompTIA Network+ Utilization Breakdown End-user Support 40% Documentation 20% Internal Support Tool Development 20% Other (training ...

We are looking for a reliable Help Desk/Desktop Support Analyst to provide front-line technical ... end-user technology issues methodically * Experience documenting and managing incidents through a ...

Technology Support

Roswell, GA

$20.25 - $27.75/hr

In this role, you will provide on-site end-user computing support including: investigating ... Manage service requests through the ticketing system, meeting Service Level Agreements (SLA ...

Showing results 21-40

End User Support Manager information

What is an end user support manager?

An End User Support Manager is a professional responsible for overseeing the team that provides technical support to employees or customers using an organization's systems, software, and hardware. Their role involves managing help desk operations, ensuring timely resolution of IT issues, and implementing support strategies to improve user satisfaction. They also train support staff, monitor performance metrics, and work with other departments to enhance the overall end-user experience. This position requires strong leadership, communication, and technical skills.

What are the key skills and qualifications needed to thrive as an end user support manager?

To excel as an End User Support Manager, you need a solid background in IT support, troubleshooting, and a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with help desk ticketing systems, remote support tools, and enterprise software platforms is typically required. Strong leadership, communication, and problem-solving skills are essential to manage teams and address user concerns effectively. These skills ensure efficient resolution of technical issues, high customer satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by end user support managers, and how can they be addressed?

End User Support Managers often encounter challenges such as balancing high service levels with limited resources, managing a diverse team, and keeping up with rapidly changing technology. Addressing these challenges involves developing strong communication processes, implementing effective ticketing and escalation systems, and investing in ongoing training for the support team. Building collaborative relationships with other IT departments and staying updated on industry best practices also help ensure the support function operates smoothly and efficiently.

What cities in Georgia are hiring for End User Support Manager jobs?

Cities in Georgia with the most End User Support Manager job openings:

Infographic showing various End User Support Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Sales Consultant - End User - Georgia

Alpharetta, GA • On-site

Allegion
Manufacturing • 1 - 5K employees

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago


Allegion rating

8.3

Company rating: 8.3 out of 10

Based on 48 frontline employees who took The Breakroom Quiz


Job description

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.


Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup's With Distinction honor - a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Remote Location Georgia

Sales Consultant - End User - Georgia

The End User Sales Consultant will develop and maintain relationships with end users in education, health care, government and other commercial markets to influence Allegion market share for commercial hardware and electronic security solutions and meet organizational goals. The End User Sales Consultant is a strong collaborator with both internal teams, such as specifications and electronics experts, and industry stakeholders. This role primarily focuses on supporting the end user as a business partner to maximize Allegion market share through coordination, demand creation and strategy sessions. At Allegion, we take a consultative approach to selling in a team environment and our teams win together.

What You Will Do:

  • Identify, develop and cultivate relationships with key influencers at targeted end user facilities to achieve annual goals, maintaining relationships with current end users.

  • Manage the sales process through effective team communication and collaboration, utilizing our Customer Relationship Management (CRM).

  • Implement a consultative approach to customer relationships in order position appropriate Allegion portfolio through consultative selling and listening. Successful end user consultants have a skill in listening to understand in order to provide the best solutions for customers.

  • Engage in pipeline management, demonstrating ability to best prioritize accounts. Successful end user consultants possess a hunter mentality, continuously identifying new ways to create demand for our solutions.

  • Maintain a strategic understanding of market conditions and be able to adapt to maintain a competitive advantage.

  • Engage in (factory) training sessions to achieve industry-leading knowledge in both mechanical and electronic security solutions.

  • Maintain excellent industry and territory knowledge by reviewing and understanding market data of competitive activity. Adapt to change in marketplace.

  • Adept in using social networking to stay engaged in and up-to-date on industry activity.

  • Maintain and utilize our CRM tool for sales reporting and to communicate sales activities.

  • Drive adoption of our customer facing tools for collaboration and integration into their business.

  • Ensure proper customers and partners are adequately trained on new and existing products, including Allegion digital tools.

  • Maintain awareness of all Allegion policies, guidelines, and procedures and ensure compliance; embody Allegion's values daily.

What You Need to Succeed:

  • 5+ years sales experience, industry experience preferred

  • Openness to development and continuing education

  • High School Diploma required; Degree in Sales, Business or Marketing is a plus

  • Self-starter mentality, ability to operate autonomously to meet goals

  • Aptitude to develop knowledge of mechanical and electronic solutions, including options spanning from mechanical access/egress control to total facility integration

  • Ability to reach intermediate level understanding of electricity and electronic components

  • Excellent verbal and written communication skills; strong presentation skills

  • Demonstrated experience influencing others with a bias for action; customer focus

  • Ability to travel up to 20%

  • Candidate must live within Georgia to effectively call on customers in this market.

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

  • You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".

  • You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

  • You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

  • You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You'll Get from Us:

  • Health, dental and vision insurance coverage, helping you "be safe, be healthy"

  • Unlimited Paid Time Off

  • A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period

  • Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses

  • Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses

  • Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury

  • Life Insurance - Term life coverage with the option to purchase supplemental coverage

  • Tuition Reimbursement

  • Voluntary Wellness Program - Simply complete wellness activities and earn monetary rewards

  • Employee Discounts through Perks at Work

  • Community involvement and opportunities to give back so you can "serve others, not yourself"

  • Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

Apply Today!

Join our team of experts today and help us make tomorrow's world a safer place!

Not sure if your experience perfectly aligns with the role?Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.


Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

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