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End User Support Manager Jobs in Conley, GA (NOW HIRING)

E Logic

User Support & Training Specialist

Atlanta, GA · On-site

$60K/yr

E-logic is hiring a User Support & Training Specialist to deliver comprehensive tier-1 and tier-2 ... You will act as the primary point of contact for end-user inquiries, troubleshooting software ...

Ruhrpumpen, Inc.

Sales Engineer - End User

Atlanta, GA · On-site

Job Summary Provides sales & customer support coverage, management and strategic focus for the North American End-user Sales of Ruhrpumpen in a defined territory and/or account lists. End-user Sales ...

Ruhrpumpen, Inc.

Sales Engineer - End User

Atlanta, GA · On-site

Job Summary Provides sales & customer support coverage, management and strategic focus for the North American End-user Sales of Ruhrpumpen in a defined territory and/or account lists. End-user Sales ...

Ruhrpumpen Group

Sales Engineer - End User

Atlanta, GA · On-site

Job Summary Provides sales & customer support coverage, management and strategic focus for the North American End-user Sales of Ruhrpumpen in a defined territory and/or account lists. End-user Sales ...

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All JobsEnd User Support JobsEnd User Support Manager JobsEnd User Support Manager Jobs in Conley, GA

End User Support Manager information

See Conley, GA salary details

$21.6K

$65.3K

$116.3K

How much do end user support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for end user support manager in Conley, GA is $65,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $87,500.00 per year, depending on experience, location, and employer.

What is an end user support manager?

An End User Support Manager is a professional responsible for overseeing the team that provides technical support to employees or customers using an organization's systems, software, and hardware. Their role involves managing help desk operations, ensuring timely resolution of IT issues, and implementing support strategies to improve user satisfaction. They also train support staff, monitor performance metrics, and work with other departments to enhance the overall end-user experience. This position requires strong leadership, communication, and technical skills.

What are the key skills and qualifications needed to thrive as an end user support manager?

To excel as an End User Support Manager, you need a solid background in IT support, troubleshooting, and a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with help desk ticketing systems, remote support tools, and enterprise software platforms is typically required. Strong leadership, communication, and problem-solving skills are essential to manage teams and address user concerns effectively. These skills ensure efficient resolution of technical issues, high customer satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by end user support managers, and how can they be addressed?

End User Support Managers often encounter challenges such as balancing high service levels with limited resources, managing a diverse team, and keeping up with rapidly changing technology. Addressing these challenges involves developing strong communication processes, implementing effective ticketing and escalation systems, and investing in ongoing training for the support team. Building collaborative relationships with other IT departments and staying updated on industry best practices also help ensure the support function operates smoothly and efficiently.

What cities near Conley, GA are hiring for End User Support Manager jobs?

Cities near Conley, GA with the most End User Support Manager job openings:

Infographic showing various End User Support Manager job openings in Conley, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,285 per year, or $31.4 per hour.

End User Support Analyst - Tech Bar

Atlanta, GA • On-site

Inspire Brands
Food Services and Drinking Places • 10K+ employees
Learn more about Inspire Brandsexternal

Full-time

Re-posted 25 days ago

Inspire Brands rating

5.8

Company rating: 5.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

Job description

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves as a primary point of contact for end-user technology needs, ensuring timely troubleshooting, issue resolution, and a seamless user experience.

The analyst supports a wide range of IT systems-including desktops, laptops, operating systems (Windows and macOS), enterprise applications, and identity management tools-while managing and prioritizing support tickets. They collaborate cross-functionally with infrastructure, development, and application teams to escalate complex issues and drive resolution.

RESPONSIBILITIES

  • Responsible for providing end-user support and software, hardware, and network assistance. Equally comfortable supporting either Windows or Mac OS.

  • Relies on experience and judgment as well as pre-established procedures and instructions to identify, research, and resolve technical problems.

  • Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.

  • Triage Level II and Level III trouble tickets.

  • Interface with infrastructure, database, and development personnel.

  • Ability to complete multiple simultaneous projects in a timely manner.

  • Analyzing and identifying trends and devising preventative solutions.

  • Performs other duties or special projects as assigned.

  • Collaborate with development staff to recreate problems in the test environment.

  • Verify with the customer that the issue has been resolved and update the ticketing system.

  • Communicate plans, progress, and issues in a timely manner.

  • Actively contribute to ongoing process improvement when working issues and requests through email, phone, tech bar, and bot interaction

  • Mentoring other help desk personnel on hardware and software problem analysis and resolution.

  • Recognizing, analyzing, and knowing when to escalate high-complexity issues to the Application Support team, while providing supporting analysis artifacts.

  • Installing, configuring, and maintaining desktop, VM, and laptop PCs and peripherals such as printers.

  • Installing and configuring applications and operating systems, software, and upgrades.

  • Troubleshooting and repairing complex hardware and network connectivity issues.

  • Removing old equipment and performing data migration to new machines.

  • Provide support for external helpdesk(s), field service organization(s), and Restaurant Technology groups with application support and maintenance management.

  • Wireless networking support for corporate and field-based users by including connectivity issues and VPN issues through wireless or hard-wired solutions.

  • Printer support for network printers and field-based multi-function devices, including network connectivity, software installation, minor repair, and vendor management for major repairs.

  • Logging all hardware and software on any desktop, laptop, server, and peripherals and ensuring that appropriate asset tracking software is regularly run against any asset maintained by the technician.

  • Logging consumable inventory used by the customer base, including completion of change inventory forms for all requested consumables by any customer.

EDUCATION AND EXPERIENCE QUALIFICATIONS

  • 4-Year degree in IT or related field preferred; equivalent experience may be substituted in lieu of education.

  • Minimum 2 years related experience in a Microsoft Server environment, prior Retail Technology experience in a QSR environment preferred. Prior Quick Service Restaurant experience, a plus.

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES

  • A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.

  • Must be a self-motivated professional who is dedicated to assisting the customer in a tactful manner, even in the most stressful of circumstances.

  • Proven skills in technology troubleshooting.

  • Able to function effectively in a fast-paced team environment.

  • Quick to learn new systems and products.

  • Medium to high-level Microsoft Office 365 computer skills.

  • Extensive Microsoft Outlook knowledge.

  • Medium to high level of Windows 10 knowledge.

  • Some knowledge of Windows 11.

  • Medium to high level of Mac OS knowledge.

  • iPhone, iPad, Droid phones, Microsoft Surface and Tablet Support experience a plus

  • Stays current on technology trends and passionate about technology

  • After-hours support on a rotational basis (weekly).

#LIIB


Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.

What Inspire Brands employees say

Pay

Benefits

Hours and flexibility

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About Inspire Brands

Sourced by ZipRecruiter

Inspire Brands Inc., located in Atlanta, GA, United States, operates in the foodservice industry as a multi-brand restaurant company, making it among the biggest restaurant companies globally. Their portfolio includes well-known restaurant brands such as Arby's, Buffalo Wild Wings, Sonic, and Jimmy John's, reflecting their commitment to innovation and quality. Founded in 2018 as a result of a consolidation of various restaurant brands under one corporate umbrella, Inspire Brands was formed with a vision to invigorate excellent brands and supercharge their long-term growth.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

2018

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