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End User Manager Jobs in Toronto, ON (NOW HIRING)

Ci

End User Services Specialist

York, ON

CA$55K - CA$95K/yr

The End User Services Engineer will actively be engaged in process definition, developing best ... Manage andmaintainidentity and access management solutions, including SSO and MFA (Okta, Cisco Duo ...

KPMG

IT End User Support Manager

Toronto, ON · On-site +1

Reporting to the GTA End User Support lead, the candidate will manage a team of onsite and remote Support Analysts spanning Ontario and Atlantic Canada while being responsible for the delivery of ...

Moneris

Sr Engineer, End User Services

Toronto, ON · Hybrid

CA$99K - CA$134K/yr

Manager, End User Services Posting Type: Replacement Position Salary Range: $99,121 - $134,522 Total compensation may also include variable or discretionary incentive components. Individual offers ...

Photon

UI/UX Designer - Toronto, Canada

Toronto, ON · On-site

Own end-to-end UI/UX design for mobile and web applications, from concept to final delivery ... Work closely with Product Managers, Engineers, and Client Stakeholders onsite * Adapt and design ...

Rumble

UX Designer

Toronto, ON

Own end-to-end UX for key product areas across web, mobile, and OTT, from discovery and problem ... Strong organizational skills and a high degree of diligence; able to manage multiple workstreams ...

THOMSON REUTERS

Lead UX Researcher

Toronto, ON · On-site

Lead UX Researcher Role Summary: About the UX Team Come and join the Tax UX Research Team as we ... management responsibilities. About You: You are enthusiastic and knowledgeable about the end-to-end ...

Okta

Senior Product Manager - UI Platform

Toronto, ON · Hybrid

Role and Team Context The Senior Product Manager for the UI Platform is a high-impact individual ... You will balance the needs of multiple product lines to ensure a unified developer and end-user ...

goeasy

Senior Product Designer (UX/UI)

Mississauga, ON

CA$103K - CA$115K/yr

Drive end-to-end UX and UI design for customer-facing digital experiences (web and app) from ... Partner with Product Managers and cross-functional teams to define customer problems, identify ...

Fulfillment IQ

UI/UX Designer

Toronto, ON · Hybrid

CA$115K/yr

... management, transportation, and end-to-end supply chain execution. Our teams combine deep domain ... Conduct user interviews, synthesize findings, and translate insights into actionable design ...

Fulfillment IQ

UI/UX Designer

Toronto, ON · On-site

CA$115K/yr

... management, transportation, and end-to-end supply chain execution. Our teams combine deep domain ... Conduct user interviews, synthesize findings, and translate insights into actionable design ...

Funded.club

Windscribe -Senior UX Designer

Toronto, ON · Remote

CA$95K - CA$125K/yr

About the Position Reporting to the Frontend Engineering Manager , you'll work closely with the ... Design, map, and iterate end-to-end user flows across web, desktop, and mobile * Turn complex or ...

Sbdinc

Specialty Territory Manager, MEP

Mississauga, ON

CA$60K - CA$70K/yr

Drive sales through end user's activities, distributor sales work along, demos and end user calls ... Manage the business within assigned Co-op and T&E budgets * Manage "On Loan" Account * Provide ...

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End User Manager information

What does an end user manager do?

An End User Manager oversees the support and satisfaction of a company’s end users, ensuring they have the tools, resources, and help needed to perform their jobs effectively. They manage teams that handle IT support, troubleshoot issues, and coordinate technology deployments. Their responsibilities also include improving end-user experience, implementing best practices, and collaborating with other departments to align technology solutions with business needs.

What are the key skills and qualifications needed to thrive as an end user manager?

To thrive as an End User Manager, you need strong expertise in IT support, user experience optimization, and team leadership, often backed by a bachelor's degree in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and certifications such as ITIL are commonly expected. Excellent communication, problem-solving, and conflict resolution skills are crucial for ensuring user satisfaction and effective team coordination. These abilities are essential to maintain seamless technology operations, drive service improvements, and deliver a positive user experience.

How does an end user manager typically collaborate with IT support teams and other departments to ensure seamless user experiences?

An End User Manager actively coordinates with IT support teams, application owners, and department leads to address user needs and resolve technical issues quickly. They facilitate regular meetings to discuss recurring challenges, gather feedback from end users, and prioritize improvements. Effective collaboration often involves setting clear protocols, managing expectations, and ensuring that service delivery aligns with organizational goals. This cross-functional teamwork is essential to maintaining high satisfaction and productivity among end users.

What is the difference between End User Manager vs IT Support Supervisor?

AspectEnd User ManagerIT Support Supervisor
Required CredentialsBachelor's degree in IT, Business, or related field; certifications like ITIL or CompTIA A+Bachelor's degree in IT, Computer Science, or related; certifications like HDI Support Center Manager or CompTIA A+
Work EnvironmentOffice setting, managing end user technology needs, overseeing support teamsHelp desk or support center, supervising support staff, resolving technical issues
Employer & Industry UsageCorporate IT departments, service providers, large organizationsIT support teams, help desk operations, tech service providers

The End User Manager focuses on managing end user technology services and support teams, ensuring user satisfaction and efficient service delivery. The IT Support Supervisor primarily oversees technical support staff, handling user issues and maintaining support operations. While both roles require similar certifications and work environments, the End User Manager has a broader scope involving strategic planning and user experience management, whereas the IT Support Supervisor concentrates on day-to-day technical support activities.

What job categories do people searching End User Manager jobs in Toronto, ON look for?

The top searched job categories for End User Manager jobs in Toronto, ON are:

End User Manager jobs near you
Infographic showing various End User Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 63% In-person, 21% Hybrid, and 16% Remote job distribution.

End User Services Specialist

Ci

York, ON

CA$55K - CA$95K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 17 days ago

Job description

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

JOB OVERVIEW
The Systems Engineer (End User Services) is responsible for leading the technical implementation and operations of CI Financials End-User Technologies, including O365, MFA, Azure AD, End Point Technology and SSO technologies. This role will lead both innovation and continuous improvement as it relates to end-user technology services and technology. The End User Services Engineer will actively be engaged in process definition, developing best practices, growing service capacity, and improving quality while adhering to all company policies and procedures.

The End User Services Specialistis responsible forthe administration, support, and continuous improvement of enterprise Microsoft 365 services. This role focuses on delivering secure, scalable, and modern workplace solutions across identity, collaboration, and end-user access. The individual will collaborate with internal teams and vendors to support M365 services, MFA solutions, and AV technologies while contributing to project-based initiatives and operational excellence.

What you will do:

  • Administer and support the Microsoft 365 environment, including Exchange Online, SharePoint Online, Teams, and OneDrive

  • Manage andmaintainidentity and access management solutions, including SSO and MFA (Okta, Cisco Duo considered assets)

  • Administer and support the Proofpoint SEG and other Proofpoint suite applications

  • Administer and support security and compliance configurations within Microsoft 365

  • Collaborate with internal teams and vendors to administer, support, and continuously improve Microsoft Teams Rooms and AV collaboration technologies

  • Participate in project-based initiatives related to Microsoft 365 enhancements, migrations, andnew technologyimplementations

  • Provide Level 3 support for Microsoft 365 and identity platforms

  • Collaborate with stakeholders and vendors to troubleshoot cloud services issues

  • Monitor platform performance, service health, and availability

  • Participate in incident, problem, and change management processes

  • Develop andmaintaindocumentation and procedures

  • Identifyautomation opportunities using PowerShell

  • Provide after-hours support as part of on-call rotation

What you will bring:

Education / Training

Post-secondary education in IT or related field, or equivalent experience. Microsoft 365 or security certification preferred.

Experience

  • 5+ years administering Microsoft environments

  • 5+ years administering Microsoft 365

  • Experience with MFA and SSO (Okta, Cisco Duo)

  • Experience supporting Microsoft Teams Rooms and AV technologies

  • Experience supporting enterprise IT projects

Knowledge, Skills, and Abilities

  • Advanced knowledge of Microsoft 365 and Entra ID

  • Strong understanding of MFA and Conditional Access

  • PowerShell scripting skills

  • Troubleshooting and root cause analysis

  • Strong communicationskills

  • Ability to drive continuous improvement

  • Ability to work independently and in teams

Working Conditions

  • Travel between locations asrequired

  • Standard office environment

  • On-call rotation participation

  • Occasional overtime

  • Occasional lifting

This role followsourinofficework model and requires employees to be onsite four days per week to support collaboration and business needs.

This opportunity is for an existing vacancy with the company. Theanticipatedbase salary range for this position is$55,000 to $95,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a bonus program. In addition, The Company offers a variety of benefits to eligible employees, including health insurance coverage, wellness programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

A Supportive Environment for Success

We offer an in-office environment, competitive benefits, and a supportive workplace to help our employees thrive both personally and professionally.

WHAT WE OFFER

  • Modern HQ location within walking distance from Union Station
  • Training Reimbursement
  • Paid Professional Designations
  • Employee Savings Plan (ESP)
  • Corporate Discount Program
  • Enhanced group benefits
  • Parental Leave Top-up program
  • Paid time off for Volunteering

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

Please submit your resume in confidence by clicking "Apply". Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates ("CI") are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us ataccessible.recruitment@ci.com, or call 416-364-1145 ext. 4747.

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