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End User Computing Jobs in Georgia (NOW HIRING)

nLeague Services

Helpdesk Support

Atlanta, GA

$19.75 - $27/hr

Support district end-user computing environments, instructional technology platforms, audio-visual systems, and enterprise applications * Perform advanced support for Microsoft 365, Google Workspace ...

eJAmerica

Be Seen First

IT Field Technician

Fairburn, GA · On-site

$45K - $50K/yr

Over 5 years of hands-on experience in desktop support and end-user computing. * Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting. * Proficient in ...

Hp

$162K - $220K/yr

Managed Services & Solutions span discovery and design, lifecycle management, digital experience, and the ongoing monitoring and management of end user computing environments. This is a customer ...

Academy Of Scholars

Network Administrator

Decatur, GA · On-site

The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving ...

Academy of Scholars

Network Administrator

Decatur, GA · On-site

The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving ...

Hksinc

Sr. Technical Support Engineer

Atlanta, GA · On-site

Deploys end user operating system and other 3rd party software updates to end user computing systems * Cross trains with teams at the next levels to develop specializations * Assists with the ...

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End User Computing information

See Georgia salary details

$51.5K

$90.9K

$135.9K

How much do end user computing jobs pay per year?

As of Jun 9, 2026, the average yearly pay for end user computing in Georgia is $90,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $108,500.00 per year, depending on experience, location, and employer.

What is an End User Computing job?

An End User Computing (EUC) job focuses on managing and supporting the IT systems, devices, and applications that employees use daily. Professionals in this role ensure that desktops, laptops, mobile devices, and virtual environments run smoothly and securely. They handle troubleshooting, software deployment, system updates, and user support to enhance productivity. EUC specialists also work on endpoint security, automation, and cloud solutions to optimize the end-user experience.

What are the key skills and qualifications needed to thrive in the End User Computing position, and why are they important?

To excel in End User Computing, you typically need strong technical knowledge of desktop operating systems, hardware troubleshooting, software deployment, and IT support processes, usually supported by relevant IT certifications like CompTIA A+, Microsoft 365 or equivalent experience. Familiarity with endpoint management tools (such as Microsoft Endpoint Configuration Manager), Active Directory, virtualization, and remote support systems is crucial for the role. Excellent problem-solving skills, patience, and clear communication are key soft skills that help professionals deliver effective support to users. These skills and qualifications are essential for providing timely, efficient, and user-focused technology solutions in diverse business environments.

What are typical responsibilities in an End User Computing role?

In an End User Computing position, your daily tasks often include assisting users with hardware and software issues, managing device setups and configurations, installing security updates, and troubleshooting technical problems remotely or in person. You may also be responsible for supporting new technology rollouts, maintaining inventory of devices, and ensuring compliance with IT policies. Collaboration with IT teams, business units, and occasionally external vendors is common to provide seamless technology experiences for end users. This role is ideal for professionals who enjoy hands-on technical work and interacting with people to solve diverse IT challenges.

What are the most commonly searched types of End User Computing jobs in Georgia? The most popular types of End User Computing jobs in Georgia are:
What are popular job titles related to End User Computing jobs in Georgia? For End User Computing jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching End User Computing jobs in Georgia look for? The top searched job categories for End User Computing jobs in Georgia are:
End User Computing jobs near you

Helpdesk Support

nLeague Services

Atlanta, GA

$19.75 - $27/hr

Other

Posted 11 days ago

Job description

Requisition ID: 65795
Service Desk Analyst II
Client: Atlanta Public Schools - IT
Duration: 12+ Months
Location: 130 Trinity Ave SW 1st Floor   Atlanta,  Georgia    30303-0000
 
Help Desk / Service Desk Support Analyst II
  • Provides advanced Tier-2 technical support within a K–12 public school district environment for teachers, administrators, support staff, students, and families. This role is responsible for resolving escalated incidents, performing advanced troubleshooting, supporting district-wide technology systems, and serving as a technical escalation point for Tier-1 support staff.
  • The Tier 2 Analyst supports complex technical environments including end-user computing, classroom technology, identity management, networking, audio-visual systems, and instructional applications. This position requires strong technical expertise, analytical problem-solving skills, operational awareness, and the ability to collaborate across multiple technical and instructional teams.
 
Key Responsibilities
  • Provide Tier-2 technical support for escalated incidents, service requests, and operational issues
  • Troubleshoot and resolve complex hardware, software, account, classroom technology, connectivity, and application-related issues
  • Serve as an escalation point and technical resource for Tier-1 support staff
  • Utilize advanced troubleshooting methodologies to diagnose root causes and implement sustainable solutions
  • Support district end-user computing environments, instructional technology platforms, audio-visual systems, and enterprise applications
  • Perform advanced support for Microsoft 365, Google Workspace, identity management, Single Sign-On (SSO), Student Information Systems (SIS), and endpoint technologies
  • Collaborate with infrastructure, cybersecurity, networking, systems administration, and application support teams
  • Monitor recurring incidents and participate in problem management and operational improvement activities
  • Develop, maintain, and review technical documentation, troubleshooting procedures, and knowledgebase articles
  • Participate in district technology deployments, upgrades, migrations, and operational projects
  • Assist with onboarding, mentoring, and technical guidance for Tier-1 support staff
  • Support district communication and incident response activities during outages or critical incidents
  • Ensure compliance with district cybersecurity, audit, data privacy, and operational standards
  • Participate in support swarming, cross-functional troubleshooting, and operational review meetings
  • Identify automation opportunities and recommend process improvements to improve efficiency and service quality
 
Key Skills & Qualifications
  • Strong technical troubleshooting and analytical problem-solving abilities
  • Advanced customer service and communication skills
  • Ability to communicate technical concepts effectively to technical and non-technical audiences
  • Experience supporting enterprise technology environments and escalated support operations
  • Ability to prioritize and manage multiple complex incidents simultaneously
  • Strong documentation, organizational, and operational process skills
  • Ability to mentor junior support staff and contribute to team development
  • Strong understanding of incident management, escalation management, and operational support practices
  • Awareness of cybersecurity principles, identity management, and data privacy standards
  • Ability to collaborate effectively across technical teams, vendors, instructional staff, and district leadership
 
Experience
  • Minimum 5-10 years of experience in Help Desk, Service Desk, Desktop Support, Endpoint Support, or advanced technical support roles required
  • Experience supporting K–12 education, public sector, enterprise, or large-scale support environments preferred
  • Experience supporting classroom technology, instructional systems, and enterprise collaboration platforms highly desirable
  • Experience participating in technology projects, deployments, or operational improvement initiatives preferred
     
Technical Requirements
  • Advanced experience with IT Service Management (ITSM) platforms such as ServiceNow, Freshservice, Jira Service Management, IIQ, or equivalent
  • Strong experience supporting Windows devices, Microsoft 365, Google Workspace, and endpoint technologies
  • Experience with remote support tools, endpoint management systems, and device troubleshooting
  • Working knowledge of networking concepts including TCP/IP, DNS, DHCP, wireless connectivity, and VPN support
  • Experience supporting identity management, Active Directory, Azure AD/Entra ID, Single Sign-On (SSO), and account provisioning
  • Familiarity with Student Information Systems (SIS), instructional applications, and classroom technologies preferred
  • Experience supporting printers, copiers, audio-visual systems, and conferencing technologies
  • Understanding of problem management, change management, and operational support processes
  • Proficiency with Microsoft Office Suite, Teams, SharePoint, and collaboration platforms
  • Ability to maintain audit-compliant support documentation and operational records
 
Operational Expectations
  • Expected to resolve escalated technical issues efficiently while maintaining high customer service standards
  • Must maintain detailed and accurate technical documentation and ticket histories
  • Expected to follow district operational, cybersecurity, and compliance procedures consistently
  • Supports continuous improvement initiatives, knowledge management, and process optimization efforts
  • Expected to contribute to operational reporting, service quality improvements, and issue trend analysis
  • Must maintain professionalism, confidentiality, and accountability while supporting district systems and users
  • May participate in after-hours support, emergency response activities, district technology initiatives, and operational project work as required

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