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End User Computing Engineer Jobs in Illinois (NOW HIRING)

Scigon Solutions

Field Support Manager

Oak Brook, IL · On-site

$86K - $115K/yr

Experience managing field services, desktop support, or end-user computing teams. * Strong incident and escalation management experience. * Excellent communication and stakeholder management skills.

Themesoft, Inc.

ONsite_IAM Security Architect

Chicago, IL · On-site

$67 - $86.50/hr

... end user computing| proxy solutions| MFA| SSO| conditional accesses| device based authentication| VPN solutions| Desktop virtualization solutions| Passwordless| Yubikey| bio-metric solutions ...

University of Utah

Software Development Engineers

Campus, IL · Hybrid

$39K - $133K/yr

  • Retirement

In addition to supporting traditional high-performance computing workloads, the CHPC plays a ... Focus will be on developing and integrating enterprise web applications for CHPC staff and end-user ...

University of Utah

Software Development Engineers

Campus, IL · Hybrid

$39K - $133K/yr

  • Retirement

In addition to supporting traditional high-performance computing workloads, the CHPC plays a ... Focus will be on developing and integrating enterprise web applications for CHPC staff and end-user ...

University of Utah

Software Development Engineers

Campus, IL · Hybrid

$39K - $133K/yr

  • Retirement

In addition to supporting traditional high-performance computing workloads, the CHPC plays a ... Focus will be on developing and integrating enterprise web applications for CHPC staff and end-user ...

R.M. Chin & Associates

IT Service Desk Technician

Chicago, IL

$55K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The individual will be responsible for serving as a Tier 1 / Tier 2 point of contact for all technical support requests related to desktop and end user computing, conference room A/V equipment, and ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support / System Engineer Duration: Long Term Location: Mokena, IL ... End User Support to the business units, administer servers and client computing software (O365 ...

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All JobsEnd User Computing Engineer JobsEnd User Computing Engineer Jobs in Illinois

End User Computing Engineer information

See Illinois salary details

$9

$55

$93

How much do end user computing engineer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for end user computing engineer in Illinois is $55.03, according to ZipRecruiter salary data. Most workers in this role earn between $38.22 and $68.27 per hour, depending on experience, location, and employer.

What is an end user computing engineer?

An End User Computing Engineer is an IT professional responsible for designing, deploying, and supporting the technologies and environments that allow end users—such as employees—to access and use applications, data, and desktops. This role typically focuses on virtual desktop infrastructure (VDI), device management, software deployment, and troubleshooting user issues. End User Computing Engineers ensure a seamless, secure, and efficient computing experience for users, often working with platforms like Microsoft Windows, Citrix, and VMware.

What are the key skills and qualifications needed to thrive as an end user computing engineer?

To thrive as an End User Computing Engineer, you need expertise in desktop operating systems, device management, network troubleshooting, and typically a degree in computer science or related field. Familiarity with tools like Microsoft Endpoint Manager, Citrix, VMware Horizon, and relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is highly valued. Excellent problem-solving skills, strong communication, and a customer-focused mindset help engineers effectively support and train end users. These skills ensure seamless technology experiences, efficient issue resolution, and optimal productivity across an organization's user base.

What are some typical challenges faced by end user computing engineers when supporting a diverse range of devices and users?

End User Computing Engineers often support a wide array of devices, operating systems, and applications, which can present challenges such as compatibility issues, security concerns, and ensuring consistent user experiences. They must stay current with rapid technology changes and manage updates or patches across multiple platforms. Additionally, balancing standardized policies with the unique needs of individual users and departments requires strong communication skills and adaptability. Collaborating closely with IT teams and end users is key to troubleshooting issues efficiently and maintaining a secure, productive environment.

What is the difference between End User Computing Engineer vs Desktop Support Specialist?

AspectEnd User Computing EngineerDesktop Support Specialist
CredentialsTypically requires certifications like CompTIA A+ or Microsoft CertifiedOften holds similar certifications, such as CompTIA A+ or HDI Support Center
Work EnvironmentDesigns, implements, and manages end user computing solutions across organizationsProvides technical support and troubleshooting for end users' desktops and peripherals
Employer & Industry UsageUsed in IT departments of large corporations, tech firms, and enterprise environmentsCommon in corporate, educational, and healthcare settings for user support

The End User Computing Engineer focuses on designing and managing end user devices and solutions, ensuring optimal performance and security. In contrast, the Desktop Support Specialist primarily provides direct technical support and troubleshooting for end users' desktop issues. Both roles require similar certifications and are vital in maintaining organizational IT infrastructure, but their responsibilities differ in scope and focus.

What are popular job titles related to End User Computing Engineer jobs in Illinois?

For End User Computing Engineer jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching End User Computing Engineer jobs in Illinois look for?

The top searched job categories for End User Computing Engineer jobs in Illinois are:

End User Computing Engineer jobs near you
Infographic showing various End User Computing Engineer job openings in Illinois as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $114,456 per year, or $55 per hour.

Field Support Manager

Scigon Solutions

Oak Brook, IL • On-site

$86K - $115K/yr

Other

Posted 6 days ago

Job description


Field Support Manager Salary: $86,250-$115,000 Position Summary

The Field Support Manager is responsible for leading a team of Level 2 Field Support Technicians who provide onsite and remote support across corporate locations. This role ensures the delivery of high-quality end-user support services, drives operational excellence, manages escalations, and develops technical support personnel to meet business and customer needs.

Key Responsibilities <>Team Leadership & People Management
  • Lead, coach, mentor, and develop L2 Field Support technicians.
  • Conduct performance management activities including goal setting, evaluations, and development planning.
  • Foster a customer-focused, high-performance team culture.
  • Manage staffing, scheduling, and workforce planning to ensure adequate coverage.

<>Support Operations
  • Oversee day-to-day field support operations across assigned locations.
  • Ensure timely resolution of hardware, software, networking, and endpoint issues.
  • Monitor ticket queues and support metrics to ensure service commitments are achieved.
  • Drive continuous improvement initiatives to enhance support effectiveness and end-user satisfaction.

<>Escalation Management
  • Act as the primary escalation point for critical incidents and unresolved support issues.
  • Coordinate with Service Desk, Infrastructure, Applications, and third-party vendors to drive issue resolution.
  • Facilitate communication during major incidents and service disruptions.

<>Resource Planning
  • Manage technician assignments and site coverage models.
  • Forecast resource requirements based on business growth and demand.
  • Support budgeting and asset planning activities.

<>Stakeholder Management
  • Build relationships with site leadership and business stakeholders.
  • Ensure support services align with organizational priorities.
  • Provide regular operational reporting and service updates.

Qualifications <>Required
  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
  • 5+ years of IT support experience.
  • 2+ years of people leadership experience.
  • Experience managing field services, desktop support, or end-user computing teams.
  • Strong incident and escalation management experience.
  • Excellent communication and stakeholder management skills.

<>Preferred
  • ITIL Foundation certification.
  • Experience supporting multiple sites or distributed operations.
  • ServiceNow or equivalent ITSM platform experience.

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