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End User Computing Architect Jobs in Illinois (NOW HIRING)

ULINE

End User Computing Administrator

Waukegan, IL

End User Computing Administrator Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are you detail-oriented and passionate about delivering a seamless technology experience? Join ...

ULINE

End User Computing Administrator

Glenview, IL

End User Computing Administrator Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are you detail-oriented and passionate about delivering a seamless technology experience? Join ...

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End User Computing Architect information

What are some common challenges faced by end user computing architects when implementing new technologies across diverse user environments?

End User Computing Architects often encounter challenges such as integrating new technologies with legacy systems, ensuring consistent user experiences across various devices and platforms, and addressing diverse security and compliance requirements. Managing user expectations and providing adequate training and support are also critical, especially when rolling out large-scale changes. Successful architects collaborate closely with IT, security teams, and business stakeholders to develop scalable solutions while minimizing disruption to daily operations.

What is an end user computing architect?

An End User Computing (EUC) Architect is a professional responsible for designing, implementing, and managing technology solutions that enable employees to securely access applications, data, and desktops from any device or location. They ensure that end users have seamless, efficient, and secure computing experiences, typically by leveraging virtualization, cloud services, and mobile device management. EUC Architects work closely with IT teams to align technology solutions with business needs, focusing on scalability, security, and user productivity.

What are the key skills and qualifications needed to thrive as an end user computing architect?

To thrive as an End User Computing Architect, you need a deep understanding of virtual desktop infrastructure (VDI), endpoint management, cloud platforms, and typically a degree in information technology or computer science. Familiarity with tools like VMware Horizon, Citrix, Microsoft Intune, and relevant certifications such as Microsoft Certified: Azure Virtual Desktop Specialty or VMware Certified Professional is highly valued. Strong problem-solving skills, communication, and the ability to work collaboratively with stakeholders set top professionals apart in this field. These skills ensure the effective design, deployment, and support of user-centric computing environments that drive organizational productivity and security.

What is the difference between End User Computing Architect vs Desktop Support Specialist?

AspectEnd User Computing ArchitectDesktop Support Specialist
CredentialsIT certifications (e.g., CompTIA, Microsoft)Basic IT certifications or training
Work EnvironmentDesigning and planning end user computing solutions, collaborating with IT teamsProviding technical support, troubleshooting user issues
Employer & IndustryLarge enterprises, IT consulting firmsCorporate IT departments, service providers

The End User Computing Architect focuses on designing and implementing end user computing solutions, ensuring optimal user experience and infrastructure scalability. In contrast, a Desktop Support Specialist primarily provides direct technical support and troubleshooting for end users. While both roles require IT knowledge, the architect role involves strategic planning and architecture design, whereas the support specialist handles day-to-day user issues.

What are popular job titles related to End User Computing Architect jobs in Illinois? For End User Computing Architect jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching End User Computing Architect jobs in Illinois look for? The top searched job categories for End User Computing Architect jobs in Illinois are:
End User Computing Architect jobs near you
Infographic showing various End User Computing Architect job openings in Illinois as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

End User Computing

Tata Consultancy Service Limited

Chicago, IL • On-site

$90K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Must Have Technical/Functional Skills
  • End to end EUC / Workplace service delivery management
  • Multi country / multi site operational oversight
  • Incident, escalation, and SLA management
  • Field technician and vendor operations management
  • ITIL based service management (Incident, Problem, Change)
  • Stakeholder and customer relationship management
  • Performance monitoring, reporting, and governance
  • Continuous improvement and service optimization

Roles & Responsibilities
  • Own end to end EUC service delivery across the assigned zone, ensuring consistent support for end user devices, peripherals, and workplace services
  • Ensure SLA, KPI, and service quality compliance for incidents, service requests, IMACD, and break fix activities
  • Act as the single point of accountability for EUC operations within the zone
  • Manage and coordinate Field Technicians (FTs), site support teams, and vendors to ensure adequate coverage and timely resolution
  • Assign and prioritize work for critical incidents, Top locations, and business impacting issues
  • Oversee site onboarding, offboarding, managed/unmanaged transitions, and refresh activities
  • Lead and manage P1 / P2 incident escalations, ensuring rapid resolution and stakeholder communication
  • Conduct operational governance, including service reviews, performance tracking, and compliance audits
  • Ensure adherence to standard EUC tools, processes, and security policies
  • Drive problem management, RCA, and preventive actions to reduce repeat incidents
  • Collaborate with regional and global teams on EUC transformation initiatives, automation, and standardization
  • Identify and implement continuous improvement and cost optimization opportunities
  • Build and maintain strong stakeholder relationships with business, IT leadership, and vendors
  • Provide regular operational reports, dashboards, and executive updates

Salary Range-$90,000-$125,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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