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End User Computing Analyst Jobs in Pennsylvania (NOW HIRING)

ARMADA

Analyst End User PC

Wexford, PA · On-site

$19.50 - $26.50/hr

The End User Services team is responsible for assisting employees with issues related to end point ... The IT Technical Analyst provides support to on-site and remote users. This role will support ...

ARMADA

Analyst End User PC

Wexford, PA · On-site

$19.50 - $26.50/hr

The End User Services team is responsible for assisting employees with issues related to end point ... The IT Technical Analyst provides support to on-site and remote users. This role will support ...

Gentex Corp.

End User Support Analyst

Simpson, PA · On-site

We are seeking an End User Support Analyst to support and administer our modern endpoint environment, with a focus on Microsoft Intune, Microsoft 365, and endpoint security. This role is responsible ...

Gentex Corp

End User Support Analyst

Simpson, PA

We are seeking an End User Support Analyst to support and administer our modern endpoint environment, with a focus on Microsoft Intune, Microsoft 365, and endpoint security. This role is responsible ...

Gentex Corporation

End User Support Analyst

Simpson, PA · On-site

We are seeking an End User Support Analyst to support and administer our modern endpoint environment, with a focus on Microsoft Intune, Microsoft 365, and endpoint security. This role is responsible ...

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All JobsEnd User Computing Analyst JobsEnd User Computing Analyst Jobs in Pennsylvania

End User Computing Analyst information

See Pennsylvania salary details

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$56

$89

How much do end user computing analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for end user computing analyst in Pennsylvania is $56.45, according to ZipRecruiter salary data. Most workers in this role earn between $40.96 and $75.19 per hour, depending on experience, location, and employer.

How does an End User Computing Analyst typically collaborate with other IT teams to resolve user issues?

End User Computing Analysts often work closely with other IT teams, such as network administrators, security specialists, and application support, to resolve complex user issues. While they handle initial troubleshooting and support for end-user devices and software, they escalate more advanced problems to specialized teams. Effective communication and detailed documentation are essential to ensure a smooth handoff and quick resolution. This collaborative approach not only resolves issues efficiently but also helps analysts broaden their technical knowledge and network within the organization.

What are the key skills and qualifications needed to thrive as an End User Computing Analyst, and why are they important?

To excel as an End User Computing Analyst, you need a solid understanding of desktop operating systems, hardware troubleshooting, and IT support principles, typically backed by a degree in computer science or a related field. Familiarity with tools like Microsoft SCCM, Active Directory, remote desktop software, and industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are often required. Strong problem-solving skills, attention to detail, and effective communication help you resolve user issues efficiently and work well with diverse teams. These skills ensure reliable IT support, minimize downtime, and enhance user productivity across the organization.

Is end user computing a good career?

End User Computing Analysts focus on supporting and managing end-user devices, software, and related infrastructure, often requiring skills in troubleshooting, hardware, and software management. The role offers steady employment opportunities in IT departments, with potential for certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator to enhance career prospects.

What does an End User Computing Analyst do?

An End User Computing Analyst manages and supports end-user devices, such as desktops, laptops, and mobile devices, ensuring they operate efficiently and securely. They troubleshoot hardware and software issues, assist with system updates, and may configure or deploy new technology tools, often using management platforms and scripting skills. This role requires strong technical knowledge, problem-solving skills, and often certifications like CompTIA A+ or Microsoft certifications.

What are popular job titles related to End User Computing Analyst jobs in Pennsylvania?

For End User Computing Analyst jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching End User Computing Analyst jobs in Pennsylvania look for?

The top searched job categories for End User Computing Analyst jobs in Pennsylvania are:

End User Computing Analyst jobs near you
Infographic showing various End User Computing Analyst job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $117,416 per year, or $56.5 per hour.

End User Services Analyst-1

ZOLL Medical Corporation

Pittsburgh, PA • On-site

$28/hr

Full-time

Posted 6 days ago

Job description

Corporate
At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
Job Summary
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL is a global leader in acute critical care and related software and diagnostic tools. The End User Services Analyst is a key member of the End User Services team in the ZOLL Global IT Technology Services organization. The End User Services Analyst has a passion for technology and excellence in customer service which will drive our front-line technical support. This person is a tech enthusiast who thrives on positive, direct user interaction, and solving technical issues with a user-friendly touch while adhering to security protocols.
Essential Functions
  • Delivering timely, efficient, and exceptional technical support for various hardware, software, identity and access issues through multiple channels.
  • Demonstrating strong communication and problem-solving skills to meet service delivery expectations and reporting to management.
  • Prioritizing urgent issues and collaborating with IT and Security teams for service restoration and root cause analysis.
  • Maintaining technical ownership of support tickets, utilizing ZOLL's ITIL ticketing system for documentation and escalation.
  • Managing user expectations with proactive communication, and maintaining, analyzing, and troubleshooting end user hardware and peripherals.
  • Participating in project teams and creating/updating team documentation and procedures.
  • Ensuring a safe work environment and complying with all Corporate, Global IT, Security, and Service Management policies, procedures, and directives
  • Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/requests
  • Recommend process changes as needed to improve service levels
  • Create/maintain support documentation and procedures
  • Stay current with information technology systems and industry trends
  • Provide evening and weekend support (off-hours support) as assigned, on a rotating basis
  • Some domestic and international travel may be required

Required/Preferred Education and Experience
  • High School Diploma required
  • 1+ years experience with Microsoft Operating Systems and Microsoft applications
  • Experience supporting laptops, desktops, tablets and smart phones including iPhone, and Android models
  • Commitment to a training and development plan that involves passing certification exams
  • ITIL, CompTIA+, Microsoft, HDI certification Preferred

Knowledge, Skills and Abilities
  • Familiarity with end-user computing devices, applications, and security best practices.
  • Excellent customer service skills with the ability to convey technical information in user-friendly terms.
  • Strong team collaboration skills to ensure effective Service Desk operations.
  • Proficient relationship, conflict management, and communication skills.
  • Advanced problem-solving abilities.
  • Capacity to handle multiple tasks simultaneously with a sense of urgency.
  • Proactive and punctual with efficient multitasking capabilities.
  • Solid planning and organizational skills.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Talking - Occasionally
  • Hearing - Occasionally
  • Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
#LI-AD1
The hourly pay rate for this position is:
$28.00 to $28.00
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

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