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Encompass Bank Jobs (NOW HIRING)

Towne Bank

Software Support Specialist

Norfolk, VA · On-site

$47K - $51K/yr

The Mortgage Software Support Specialist provides end-user support for the nCino Mortgage application, ICE Encompass ® Banker Edition, and related integrated services across the enterprise, from ...

M&T Bank

Senior Encompass Administrator

Buffalo, NY · On-site

$83K - $112K/yr

The Senior Encompass Administrator is a key member of M&T Mortgage LOS team. You'll help the ... Experience mentoring or guiding junior team members M&T Bank is committed to fair, competitive, and ...

TowneBank Mortgage

Software Support Specialist

Norfolk, VA · On-site

$47K - $51K/yr

The Mortgage Software Support Specialist provides end-user support for the nCino Mortgage application, ICE Encompass ® Banker Edition, and related integrated services across the enterprise, from ...

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As of Jul 13, 2026, the average yearly pay for encompass bank in the United States is $68,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $78,500.00 per year, depending on experience, location, and employer.
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Infographic showing various Encompass Bank job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $68,326 per year, or $32.8 per hour.
Software Support Specialist

Software Support Specialist

Towne Bank

Norfolk, VA • On-site

$47K - $51K/yr

Full-time

Posted 3 days ago

TowneBank rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

23rd of 149 rated banks

Job description

About the role:

The Mortgage Software Support Specialist provides end-user support for the nCino Mortgage application, ICE Encompass® Banker Edition, and related integrated services across the enterprise, from origination through servicing. In this role, you will help advance company goals through systems administration, Level 1 Encompass help desk support, collaboration, and adaptability in a fast-paced mortgage lending environment.

In this role, you will:

  • Manage internal help desk requests, troubleshoot issues, and escalate moderately complex or advanced items to nCino Mortgage, ICE Mortgage Technologies, or third-party support teams as needed.
  • Investigate and resolve application issues while supporting Encompass LOS and other mortgage software solutions.
  • Use diagnostic methods to identify issues, determine root causes, recommend solutions, and escalate and track complex problems when appropriate.
  • Identify recurring issues and recommend process improvements that enhance the user experience.
  • Document each support incident clearly in the ticketing system and provide timely updates on open issues.
  • Use the document library and help desk knowledge base to support mortgage software applications efficiently.
  • Train and support users on mortgage software and related technology to help reduce repeat requests.
  • Identify opportunities to improve help desk workflows, system functionality, and business processes.
  • Provide professional, courteous service when partnering with employees at all levels of the organization.
  • Perform other duties as assigned.
  • Comply with all applicable federal laws, rules, and regulations related to Anti-Money Laundering (AML), including the Bank Secrecy Act (BSA).

The good-faith compensation range for this role is expected to be $47,000 to $51,500 per year, based on the role, market, internal equity, and candidate qualifications.  
What you’ll bring:

  • At least 2 years of recent experience using Encompass Banker Edition in a large-user environment
  • A strong mortgage lending background, such as experience as an originator, closer, underwriter, processor, or LOS analyst/administrator
  • Experience supporting end users and sharing knowledge across mortgage software products and services
  • The ability to work independently, analyze information, and take or recommend appropriate action with minimal supervision
  • Strong analytical, organizational, and problem-solving skills
  • Dependability, self-motivation, and a positive attitude
  • A high level of proficiency with Microsoft Office 365 applications
  • Excellent written, verbal, and interpersonal communication skills
  • The ability to think creatively, take initiative, and ask thoughtful questions
  • An interest in detailed research and documentation
  • The ability to manage priorities effectively and perform well in a fast-paced environment
  • Strong deductive reasoning skills to analyze issues and respond quickly in a demanding environment
  • The ability to collaborate effectively with both small and large groups

What will help you stand out:

  • Knowledge of mortgage regulations, including TRID and RESPA
  • Experience as an Encompass or other LOS power user or administrator


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