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Ems Communication Center Manager Jobs (NOW HIRING)

University of Rochester

$61K - $83K/yr

Oversees operations and systems for the Communication Centers at Strong Memorial Hospital (SMH) and ... Center, 24 hours a day, 7 days a week. Manages operations to ensure adherence to service level ...

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How much do ems communication center manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for ems communication center manager in the United States is $85,857.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $97,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Ems Communication Center Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $85,857 per year, or $41.3 per hour.

Operator-Emergency Communication Center FT, Nights

Columbia, SC • On-site

Prisma Health
Health Care and Social Assistance • 10K+ employees
Learn more about Prisma Healthexternal

$39K - $50K/yr

Full-time

Re-posted 27 days ago

Prisma Health rating

7.1

Company rating: 7.1 out of 10

Based on 353 frontline employees who took The Breakroom Quiz

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Responsible for managing and facilitating critical communication functions across the organization to ensure seamless coordination of emergency and non-emergency operations. Serves as the central point for routing, monitoring, and maintaining communication systems, including radio, telephony, paging, and digital platforms.

Essential Functions

  • All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.

  • Answers incoming Emergency Medical Servies (EMS) radios and phones and routes calls to appropriate patient care area. Places appropriate priority on calls received. Communicates all patient information to Charge Nurse or Patient Flow Coordinator to facilitate patient placement and staff readiness. Monitors helipad, squad entrance, and trauma bays via cameras to facilitate staff awareness and patient flow.

  • Communicates with customers, including community EMS and system personnel. Acts as liaison between EMS and system. Collaborates with EMS medics and clinical staff in determining trauma level,appropriate code activations, and patient placement.

  • Ensure accurate documentation of communication logs, messages, and incident details.

  • Support internal and external stakeholders by relaying critical information in a timely and professional manner.

  • Records patient data in Carepoint workstation and electronic medical records (EMR). Records radio and phone conversations for performance improvement purposes.

  • Initiates alerts through Red Alert system for code activations. Updates alerts with required information, when needed.

  • Performs other duties as assigned.

Supervisory/Management Responsibilities

  • This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

  • Education - Job related course work beyond high school

  • Experience - Two (2) years of Emergency Medical Services (EMS) field, dispatch, or hospital-based experience.

In Lieu Of

  • In lieu of two (2) years of Emergency Medical Services, three (3) years of experience in hospital emergency department or medical services including direct medical care, nursing support, coordination of medical administrative services (insurance, medical records, admissions, etc.) may be considered.

Required Certifications, Registrations, Licenses

  • NA

Knowledge, Skills and Abilities

  • Knowledge of office equipment (fax/copier)

  • Proficient computer skills (word processing, spreadsheets, database, data entry)

  • Technical knowledge

  • Attention to detail

  • Ability to work effectively in fast-paced and high-stress environments while supporting public safety, healthcare, and organizational operations.

Work Shift

Night (United States of America)

Location

10 Medical Park Rd Richland

Facility

Corporate

Department

Midlands Communication Center

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

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