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What are the key skills and qualifications needed to thrive as a credit union employee at Empower Credit Union?

To thrive as a Credit Union Employee at Empower Credit Union, you generally need a background in finance or banking, strong attention to detail, and customer service experience. Familiarity with banking software systems, cash handling procedures, and compliance certifications such as NCUA or BSA/AML training is typically required. Exceptional interpersonal skills, problem-solving abilities, and professionalism help employees build trust and rapport with members. These competencies ensure accurate transactions, regulatory compliance, and a positive member experience, which are vital for the credit union's reputation and success.

What is Empower Credit Union?

Empower Credit Union is a member-owned financial institution that provides a range of banking services such as savings accounts, checking accounts, loans, and other financial products to its members. Unlike traditional banks, credit unions like Empower are not-for-profit and are focused on serving the financial needs of their members rather than generating profits for shareholders. Membership is usually open to individuals who meet certain eligibility criteria, such as living or working in a specific area or being part of a particular organization. Empower Credit Union aims to offer competitive rates and personalized service to help members achieve their financial goals.

What can I expect from the team culture and daily responsibilities when working at Empower Credit Union?

At Empower Credit Union, team members typically work in a collaborative and customer-focused environment, where communication and teamwork are highly valued. Daily responsibilities often include assisting members with their banking needs, processing transactions, and promoting financial products tailored to individual goals. Employees may also participate in community outreach initiatives and work closely with other departments to ensure a seamless member experience. This role provides opportunities for professional growth, as employees are encouraged to develop their skills through training and internal advancement.

What is the difference between Empower Credit Union vs Loan Officer?

AspectEmpower Credit UnionLoan Officer
CredentialsVaries, often includes high school diploma or equivalent; some roles may require financial certificationsTypically requires a high school diploma; certifications like NMLS may be preferred
Work EnvironmentCredit union branches, customer service settings, community-focusedBank branches, lending offices, client meetings
Industry UsageFinancial services, credit unionsBanking, mortgage, and lending sectors

Empower Credit Union employees often work in customer service and administrative roles within credit unions, focusing on member services. Loan Officers primarily evaluate and approve loan applications, working in banking or lending institutions. While both roles involve financial knowledge, Loan Officers typically require specific lending certifications and focus on loan processing, whereas Empower Credit Union roles may be more diverse in customer support and administrative functions.

More about Empower Credit Union jobs
What cities are hiring for Empower Credit Union jobs? Cities with the most Empower Credit Union job openings:
What states have the most Empower Credit Union jobs? States with the most job openings for Empower Credit Union jobs include:
What job categories do people searching Empower Credit Union jobs look for? The top searched job categories for Empower Credit Union jobs are:
Empower Credit Union jobs near you
Infographic showing various Empower Credit Union job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Personal Banker III (Financial Services Representative)

Suffolk Credit Union

West Babylon, NY • On-site

$24 - $26/hr

Full-time

Medical, Retirement

Re-posted 9 days ago

Job description

At Suffolk Credit Union, we empower our members and strengthen our community by promoting financial wellness, transparency, and respect. Join us to enjoy comprehensive benefits, including health plans, 401(k) matching, and support for work-life balance, along with employee engagement activities and opportunities for community involvement.
Role Overview: As a Financial Services Representative III (Personal Banker) at Suffolk Credit Union, your primary responsibility is to deliver exceptional member experiences to both current and prospective members. This role focuses on building and enhancing relationships through acquisition, retention, and cross-selling strategies within the retail banking environment.
In addition to identifying referral opportunities for services such as consumer lending, commercial lending, mortgage lending, and wealth management, this position includes a supervisory component. You will work closely with the Assistant Branch Manager to oversee daily branch operations, ensuring smooth workflows and operational efficiency.
Financial Services Representatives are expected to collaborate with cross-functional teams to achieve departmental and Credit Union goals while maintaining high accuracy and reliability. Success in this role requires a customer-centric approach and the ability to balance service, sales, and compliance priorities effectively.
Key Responsibilities:
  • Provide exceptional member experiences to both current and prospective Suffolk Credit Union members.
  • Build and maintain relationships through acquisition, retention, and cross-selling opportunities within retail banking.
  • Identify and refer opportunities for lending, wealth management, and other services to meet members' financial needs.
  • Collaborate with cross-functional teams to achieve departmental and Credit Union goals.
  • Ensure accuracy, efficiency, and confidentiality in all transactions and tasks.
  • Proactively engage with members through research and outreach for sales and service opportunities.
  • Perform daily Personal Banker responsibilities, including account maintenance, lending processes, and cash handling.
  • Balance member service, sales objectives, and compliance with Credit Union policies and state/federal regulations.
  • Support the Credit Union's growth through community involvement, business development efforts, and branch activities.
  • Achieve monthly loan goals ethically, ensuring compliance with all regulations while contributing to overall branch success.

Essential Qualifications:
Qualified candidates will have a high school diploma or equivalency certification. At a minimum, 3 years of customer service, preferably in a banking environment. Cash handling preferred, supervisory experience required. Notary license required to be obtained within three (3) months of hire. NMLS-ID (Mortgage Loan Originator) required and will be provided at time of hire if not already acquired. Bilingual preferred.
  • Strong interpersonal skills with the ability to empathize and build rapport.
  • Clear and articulate communication, both orally and in writing.
  • Proficient in customer service and handling confidential information with discretion.
  • Ability to work effectively with direct supervision and support branch goals.
  • Intermediate mathematical skills with knowledge of loan processing procedures.
  • Familiarity with credit union products, services, policies, and regulations.
  • Understanding of relevant laws and regulations, including Truth in Lending, HMDA, ECOA, and others.

Working Conditions:
  • Must be able to communicate effectively through speaking and hearing, with visual acuity for reporting and presenting information.
  • Occasionally required to lift over 45 lbs., such as supply boxes.
  • Occasionally works unusual hours, including Credit Union Days and call nights.
  • Must be available to work a flexible schedule, including Saturdays.
  • Occasionally required to travel up to 50 miles for business needs.

Apply today and embark on a rewarding career and start empowering your possible!
Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.
The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.

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