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Employee Service Representative Jobs (NOW HIRING)

Thompson Safety, LLC

Service Representative

Tampa, FL · On-site

$50K - $65K/yr

Observes and benchmarks other Service Representatives and Sales Executives to establish and ... The employee is occasionally required to sit, reach with hands and arms, climb or balance, and ...

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Employee Service Representative information

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$12

$23

$39

How much do employee service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for employee service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Employee Service Representative vs Customer Service Representative?

AspectEmployee Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOffice settings, call centers, or remote workRetail stores, call centers, or online support
Employer & IndustryCorporations, government agencies, utility companiesRetail, telecommunications, hospitality

Both roles focus on assisting customers, but Employee Service Representatives often handle internal employee inquiries or HR-related issues, while Customer Service Representatives primarily assist external customers. The skills and credentials overlap significantly, making them similar in many work environments and industries.

Is Employee Service Representative a good entry level position?

An Employee Service Representative role is generally considered an entry-level position that involves customer service, communication skills, and familiarity with company policies. It often requires basic computer skills and can serve as a stepping stone to more advanced roles within an organization.

Is remote Employee Service Representative a stressful job?

Remote Employee Service Representatives typically handle customer inquiries and support tasks, which can be stressful during high call volumes or when dealing with difficult customers. The job requires strong communication skills and patience, but workload and stress levels vary depending on the employer and individual workload management. Proper training and support can help mitigate stress in this role.

What cities are hiring for Employee Service Representative jobs?

Cities with the most Employee Service Representative job openings:

What states have the most Employee Service Representative jobs?

States with the most job openings for Employee Service Representative jobs include:

What are popular job titles related to Employee Service Representative jobs?

For Employee Service Representative jobs, the most frequently searched job titles are:

Employee Service Representative jobs near you
Infographic showing various Employee Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Service Representative

Elk Grove Village, IL • On-site

Thompson Safety, LLC
Facilities Support Services • 51 - 200 employees
Learn more about Thompson Safety, LLCexternal

$50K - $65K/yr

Full-time

Re-posted 27 days ago

Thompson Safety rating

8.9

Company rating: 8.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description


Job Summary: 

Responsible for servicing and growing assigned customer base while exceeding customer expectations with urgency.  Service Representatives will build their territory with Account Executives to maximize the growth of the company.  

Supervisory Responsibilities: 

  • None

Essential Job Functions: 

  • Assists the Company in developing new business opportunities through cold calls and leads. 
  • Establishes a line of contact and comfort level between the customer and our company staff. 
  • Maintains contact with customers through sales calls and scheduled service frequency. 
  • Develops new and existing skills through educational programs with both Company provided and vendor supported training. 
  • Assists in Company marketing programs/initiatives. 
  • Contacts potential customers to initiate the sales process. 
  • Observes and benchmarks other Service Representatives and Sales Executives to establish and replicate best practices. 
  • Consistently introduces and implements new products and service to assigned accounts. 
  • Achieves and Maintains First Aid and CPR Certification and Fire Extinguisher Inspection License. 
  • Performs other related duties as assigned.

Experience & Qualifications: 

  • High School Diploma or GED required.  College degree preferred.
  • Familiar with codes, products attributes, and procedures within the safety field. 
  • Has a general awareness of business, financials, sales, and safety principles. 
  • Strong ability to utilize technology to increase the customer experience. 
  • Adequate skill with Microsoft products such as Word, Excel, and Outlook. 
  • Professional certification may be required in some areas. 
  • Maintain a valid driver's license and ability to pass a drug and background check.

Physical Requirements: 

  • Regularly required to stand, walk, talk, hear and have full use of hands. The employee is occasionally required to sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Must be able to operate a motor vehicle and travel daily.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. 



What Thompson Safety employees say

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