Employee Experience Representative Jobs (NOW HIRING)

We are reimagining the future of work at JPMorganChase and building digital products that fundamentally change the way our employees interact with the firm. From engaging with content and building community, to accessing essential services, information, and tools - we are redefining what it means to work in the modern workplace. Our employee products are at the center of every employee's day, and we're expanding our team focused on the digital employee experience (EX).

As an Employee Experience Accessibility Director (Executive Director) in EX Kit under HR Channels, you will set strategy and lead execution for our Employee Experience Accessibility team. The domain you operate in is focused on ensuring we engage our employees with an equitable experience for those with a disability. Your team is responsible for testing those experiences directly and for the accessibility of the EX Kit design system that supports them. As with so many organizations today, you will lead your team into the ever-growing agentic future of testing, grounded in the core principle of empathetic, human-centered design. You will also direct how we build accessibility tooling to equip our testing teams and the software engineers who partner with us across the firm.

Job responsibilities include:

• Lead the design, development, and release of digital products that deliver these standards and supporting materials to employees globally.
• Identify and implement accessibility tools, software, and technologies to support accessibility and usability.
• Provide expert guidance and support to leadership and other stakeholders on accessibility-related inquiries and issues.
• Design and deliver training programs and workshops on digital accessibility for internal stakeholders.
• Stay current with accessibility trends, standards, regulations, and advancements in assistive technologies.
• Act as a subject matter expert on digital accessibility, representing the company in industry forums and conferences.
• Build relationships with standards organizations, universities, external partners, and the community.
• Own the strategy, operating model, and execution roadmap for Employee Experience Accessibility, including direct testing of employee experiences, accessibility governance for the EX Kit design system, and tooling that helps testers and engineers deliver accessible products.
• Lead a cross-function team to bring structure, prioritization, and measurable outcomes to a fast-evolving discipline while shaping how emerging AI and agentic capabilities can strengthen accessibility testing over time.
• Partner across EX product, design, and engineering leaders to embed accessibility into everyday delivery, uphold high testing quality, and ensure a more equitable experience for every employee.

Required qualifications, capabilities, and skills include:

• 6+ years of accessibility testing experience, along with 3+ years in a leadership role as a people manager.
• Expert knowledge of accessibility standards and specifications, including WCAG 2.2, WAI-ARIA, and core web and platform semantics used to produce accessible experiences.
• Experience building or coordinating with enterprise design systems and/or component libraries.
• Strong product management and product ownership for internal platforms: strategy, roadmap, prioritization, stakeholder alignment, adoption, and outcome-focused metrics or OKRs.
• Proven track record of developing and mentoring members of your organization and accessibility colleagues at all skill levels, and of building high-performing, accountable teams.
• Proven ability to collaborate effectively with product, design, and software engineering teams, and to lead through influence across an experience organization.
• Strong program management skills with the ability to manage multiple projects simultaneously and drive predictable capacity and quality.
• Awareness of emerging AI and agentic approaches to software testing, with interest in shaping how they can responsibly enhance accessibility testing.
• Excellent verbal and written communication skills, including confident public speaking and presentation skills, and the ability to present accessibility requirements and ideals clearly and succinctly.
• Ability to be flexible and adapt to changes in direction.
• Experience in a large corporate environment or financial services industry.

Preferred qualifications, capabilities, and skills include:

• Time in an Experience type organization is a plus.