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Employee Experience Representative Jobs (NOW HIRING)

Hchb

Customer Experience Representative

Dallas, TX · On-site

$15 - $20.25/hr

As a Customer Experience Representative, you are often the face of Homecare Homebase for our ... As a result, being an employee of HCHB feels like being a member of a big family. Flexibility. We ...

Hearst

Customer Experience Representative

Dallas, TX · On-site

$15.75 - $21.50/hr

As a Customer Experience Representative, you are often the face of Homecare Homebase for our ... As a result, being an employee of HCHB feels like being a member of a big family. Flexibility. We ...

Hearst Health

Customer Experience Representative

Dallas, TX · On-site

$15 - $20.25/hr

As a Customer Experience Representative, you are often the face of Homecare Homebase for our ... As a result, being an employee of HCHB feels like being a member of a big family. Flexibility. We ...

CloudFit Software

$90K - $125K/yr

CloudFit is looking for a hands-on Employee Experience Operations Manager to join us onsite in ... Also, the range represents salary only and does not include our total rewards package. Current ...

Hearst Health

Customer Experience Representative

Plano, TX · On-site

$15.50 - $21/hr

As a Customer Experience Representative, you are often the face of Homecare Homebase for our ... As a result, being an employee of HCHB feels like being a member of a big family. Flexibility. We ...

Hearst UK

Customer Experience Representative

Plano, TX · On-site

$15.50 - $21/hr

As a Customer Experience Representative, you are often the face of Homecare Homebase for our ... As a result, being an employee of HCHB feels like being a member of a big family. Flexibility. We ...

Visual Comfort

Customer Experience Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Customer Experience Representative Visual Comfort & Co. is the world's premier resource for luxury ... Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers ...

Velocity Network

Customer Experience Representative

Erie, PA · On-site

$15.50 - $21/hr

Velocity Network, Inc. is currently seeking a Customer Experience Representative for our Fiber to ... Employee Assistance Program * Free Parking * On-Site Fitness Facility If you're looking for a ...

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How much do employee experience representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for employee experience representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

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Customer Experience Representative

Dallas, TX • On-site

Homecare Homebase
Software Development • 201 - 500 employees
Learn more about Homecare Homebaseexternal

$15 - $20.25/hr

Full-time

Posted 23 days ago

Homecare Homebase rating

4.9

Company rating: 4.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description


The Opportunity
Homecare Homebase is searching for a Customer Experience Representative to troubleshoot software issues for our clients and ensure the best possible experience with Homecare Homebase.
The Challenge
At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Customer Experience Representative, you are often the face of Homecare Homebase for our clients. You will play an essential role in guiding our customers through software challenges and eliminating obstacles so that they can focus their time and energy on delivering high quality patient care.
You will be responsible for:
  • Communicating with customers via phone, email, and live chat
  • Assisting customers with questions, software navigation, and issue resolution
  • Identifying trending issues and providing thorough research and documentation of findings
  • Coordinating with teams across the business to relay information

What We're Looking For
Homecare Homebase's mission is to empower exceptional care among all the clients we serve. The Customer Experience Representative supports this mission by providing excellent customer service and supporting our clients with their daily use of our software. We are seeking:
  • Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
  • Quick learners with strong problem solving and creative thinking abilities
  • Strong written and verbal communicators who are empathetic to customer needs and desire to make a difference in the lives of others
  • Team players who are passionate about their work and will actively contribute to a positive, collaborative environment

Education requirements: this career opportunity requires a bachelor's degree or an equivalent combination of some college and significant work experience.
What You Can Expect from Us
At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career. Above all, employees are part of a work environment where we live our CARES values: Care, Act, Respect, Excel, and Smile.
Our Team Members Also Enjoy
Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff, as well as the patients they serve.
A Leader who cares. CEO Luke Rutledge has continued mission to create a culture that cares - one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.
Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers a range of career opportunities to fit life's unique demands.
A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.
About Homecare Homebase
Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization - from Intake to Discharge - to achieve transformative results.
Sound like a good fit? Please take a moment to apply for this position.
This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.

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