Employee Experience Manager Jobs in Puerto Rico (NOW HIRING)

What's the role?

As the Total Rewards Manager, you will be responsible for designing, planning, and implementing compensation, benefits, and wellness programs, policies, and procedures, while shaping and executing a Total Rewards strategy that aligns with the company’s goals and objectives. You will lead the execution and governance of Total Rewards programs across Puerto Rico and the USVI, with a primary focus on compensation strategy, decision-making, and the annual compensation cycle. This includes key initiatives such as harmonizing grades and levels, evaluating career tracks in partnership with the People team to ensure consistency and fairness, and maintaining strong operational ownership of the benefits ecosystem. The role requires a hands-on leader capable of navigating a complex and highly regulated environment, effectively balancing cost, compliance, and employee experience. Operating within a lean structure, you may be supported by analytical resources to ensure scalability across benefits operations and compensation analytics, while maintaining strong ownership, accountability, and developing effective communication strategies to drive awareness and understanding of Total Rewards.

How can you add value?

Compensation 

• Lead end-to-end compensation processes, including salary reviews, incentives, and promotions
• Own and maintain salary structures, job architecture, and pay governance frameworks
• Advise business leaders on compensation decisions, trade-offs, and pay actions
• Partner with Finance to ensure budget alignment and cost discipline
• Support pay equity, benchmarking, and market competitiveness analysis

Benefits (Deep Ownership)

Oversee and manage a comprehensive benefits portfolio, including:

• Retirement programs: 401(k), pension, regulatory compliance (e.g., Form 5500)
• Medical plans: ASO and fully insured models
• Insurance programs: Life, AD&D, STD, LTD
• Health programs: Dental and vision
• Regulatory administration: COBRA, HIPAA, ACA, FMLA, SINOT
• Lead renewals, RFPs, and vendor negotiations
• Manage escalations and ensure operational excellence across the benefits lifecycle

Vendor & Cost Strategy

• Own relationships with brokers, carriers, and vendors
• Drive cost optimization and efficiency strategies
• Evaluate financial impact of plan design changes and recommendations

Compliance & Risk Management

• Ensure compliance with US and Puerto Rico regulations
• Partner with Legal, Labor Relations, and Finance to mitigate risk
• Support union-related benefits matters, as applicable

Analytics & Decision Support

• Analyze cost drivers, claims, and utilization trends
• Develop reporting and dashboards for leadership visibility
• Translate data into actionable insights to support decision-making

Communication & Employee Experience

• Lead Open Enrollment strategy and execution
• Drive benefits education and communication initiatives
• Enhance employee understanding and perceived value of Total Rewards

• Demonstrate and maintain compliance with the Customer First Philosophy, Liberty Latin America’s policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
• Other functions may be assigned.

Bachelor's Degree in Human Resources. Master’s Degree preferred.

5-8 years of progressive HR experience, specifically in compensation, benefits administration and data analytics.

• Fully Bilingual (Spanish and English).
• Knowledge of wellbeing programs, including mental and physical health initiatives, leave of absence programs, including FMLA, disability, and workers' compensation.
• Strong understanding of innovative compensation design principles and practices, including experience with equity-based compensation.
• Knowledge of associate benefits programs, including health, and retirement plans.
• Ability to properly maintain confidential or sensitive information.
• Ability to manage several projects and tasks at a time.
• Strive to effectively respond and interact with all levels of organizational staff, including executives.
• High level computer expertise, including use of database, word processing, spreadsheet (Excel), and presentation applications.
• Excellent analytical skills, resourcefulness, and strong organization skills.
• Excellent communication and interpersonal relationship skills.

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Assessment, background check and drug test will be required to be a successful candidate.

If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.

Bachelor's Degree in Human Resources. Master’s Degree preferred.

5-8 years of progressive HR experience, specifically in compensation, benefits administration and data analytics.

• Fully Bilingual (Spanish and English).
• Knowledge of wellbeing programs, including mental and physical health initiatives, leave of absence programs, including FMLA, disability, and workers' compensation.
• Strong understanding of innovative compensation design principles and practices, including experience with equity-based compensation.
• Knowledge of associate benefits programs, including health, and retirement plans.
• Ability to properly maintain confidential or sensitive information.
• Ability to manage several projects and tasks at a time.
• Strive to effectively respond and interact with all levels of organizational staff, including executives.
• High level computer expertise, including use of database, word processing, spreadsheet (Excel), and presentation applications.
• Excellent analytical skills, resourcefulness, and strong organization skills.
• Excellent communication and interpersonal relationship skills.

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Assessment, background check and drug test will be required to be a successful candidate.

If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.