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Employee Assistance Program Counselor Jobs in Raleigh, NC

Fujifilm

Employee Relations Partner

Durham, NC · On-site

In addition, we offer an industry leading 401(k) savings plan, insurance coverage, employee assistance programs and various wellness incentives. We support life-work balance with paid vacation time ...

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All JobsEmployee Assistance Program Counselor JobsEmployee Assistance Program Counselor Jobs in Raleigh, NC

Employee Assistance Program Counselor information

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$10

$20

$33

How much do employee assistance program counselor jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for employee assistance program counselor in Raleigh, NC is $20.52, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.73 per hour, depending on experience, location, and employer.

What are Employee Assistance Program (EAP) Counselors?

Employee Assistance Program (EAP) Counselors are mental health professionals who provide confidential support and counseling services to employees dealing with personal or work-related issues. They help employees manage stress, mental health challenges, substance abuse, relationship problems, and other concerns that may affect job performance or well-being. EAP Counselors may also offer crisis intervention, referrals to specialized services, and training sessions for workplace wellness. Their main goal is to improve employee productivity and create a healthier work environment.

What are the key skills and qualifications needed to thrive as an Employee Assistance Program (EAP) Counselor, and why are they important?

To thrive as an Employee Assistance Program Counselor, you need a background in mental health counseling, social work, or psychology, typically supported by a relevant master's degree and licensure (e.g., LPC, LCSW). Familiarity with case management software, EAP platforms, and knowledge of confidentiality regulations like HIPAA are essential. Outstanding interpersonal skills, empathy, cultural sensitivity, and strong problem-solving abilities help build trust and effectively support clients facing personal or workplace challenges. These skills ensure that employees receive confidential, effective assistance, fostering workplace well-being and organizational productivity.

What is the difference between Employee Assistance Program Counselor vs Substance Abuse Counselor?

AspectEmployee Assistance Program CounselorSubstance Abuse Counselor
CredentialsMaster's degree, certification (e.g., CEAP)Master's degree, certification (e.g., CADC)
Work EnvironmentCorporate settings, clinics, EAP programsRehabilitation centers, clinics, community agencies
Employer & IndustryEmployers, HR departments, EAP providersHealthcare, addiction treatment centers
Common Search IntentSupport for employee mental health, workplace issuesSubstance abuse treatment, addiction recovery

While both roles involve counseling and mental health support, Employee Assistance Program Counselors focus on workplace-related issues and employee well-being within corporate settings. Substance Abuse Counselors specialize in treating addiction and substance-related disorders, often in healthcare or rehab environments. The credentials and work environments overlap but serve different client needs.

What are some common challenges faced by Employee Assistance Program (EAP) Counselors, and how can they effectively manage them?

EAP Counselors often encounter challenges such as managing high caseloads, handling sensitive and diverse employee issues, and maintaining strict confidentiality while collaborating with organizational stakeholders. Balancing immediate crisis interventions with ongoing support and referrals can also be demanding. To manage these challenges effectively, counselors benefit from strong organizational skills, regular supervision, ongoing professional development, and clear communication with both employees and HR teams to ensure appropriate support and follow-up.
What cities near Raleigh, NC are hiring for Employee Assistance Program Counselor jobs? Cities near Raleigh, NC with the most Employee Assistance Program Counselor job openings:
Employee Assistance Program Counselor jobs near you
Infographic showing various Employee Assistance Program Counselor job openings in Raleigh, NC as of July 2026, with employment types broken down into 56% Full Time, 39% Part Time, and 5% Temporary. Highlights an 92% In-person, 3% Hybrid, and 5% Remote job distribution, with an average salary of $42,678 per year, or $20.5 per hour.
Pharmacy Technician II - Patient Assistance Program

Pharmacy Technician II - Patient Assistance Program

Duke University

Durham, NC • On-site

$15.75 - $19.25/hr

Other

Posted 14 days ago

Duke University rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

434th of 553 rated colleges and universities

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
$2,500 Commitment Bonus for Newly Hired Team Members
Work Location: Duke University Hospital -Durham, NC
Working hours:

  • Monday - Friday
  • 8:30 am -5:00 pm
Job Summary: This pharmacy technician will complete medication Prior Authorizations and participate in the Patient Assistance Program for the Department of Pharmacy ensuring patient access to prescribed medications and drug accountability for drug replacement programs and manufacturer assistance programs in compliance with hospital, state, and federal requirements. This position will also coordinate drug delivery and continuity of care with Duke Retail Pharmacies. This pharmacy technician will primarily be based out of their assigned specialty clinic and will support medication prior authorizations and patient assistance for various patient populations.
Job Description:
  • Establish clinic, pharmacy, and patient relationships conducive to effective patient care
  • Receive referrals to complete medication prior authorizations from clinic staff, providers, and patients
  • Verify prescription insurance benefits and/or medical benefits are currently active for patients
  • Complete benefits investigations to determine coverage level and patient responsibility
  • Submit required forms and documentation to insurance companies via phone/fax and/or web portals
  • Follow up on requests to receive determination decisions in a timely manner
  • Communicate and document all status updates to patients, providers, and pharmacies
  • Assists self-pay and underinsured patients in obtaining costly medications primarily from drug manufacturer replacement programs and manufacturer assistance programs.
  • Coordinates and assists the clinic financial care counselors and social workers in identifying eligible patients.
  • Works with the Patient Revenue Management Organization to assist in drug replacement for insured patients with drug denials.
  • Coordinate and deliver medications to patients being discharged from the hospital.
  • Provide education using pill boxes with medication sheets.
  • Forwards credits to Pharmacy Financial Management Team for assisted patients.
  • Interviews potential patients for assistance and collect all financial forms related to the self-pay status.
  • Prepare prescriptions for a pharmacist to check pursuant to a physician order.
  • Inputs patient information (including insurance information) into WAM.
  • Works with clinical pharmacists to follow patient management program requirements
  • Provides input into and participates in quality improvement activities
  • Other duties as appropriate for this position
Knowledge, Skills, and Abilities:
Excellent communication skills, Microsoft Word and Excel competence, organizational skills, and ability to multitask and work independently.
Experience and Desired Credentials:
Registered with the NC Board of Pharmacy, Certified as a Pharmacy Technician (PTCB), high school diploma or equivalent, completion of a certified pharmacy technician program and two years experience as a pharmacy technician.
Minimum Qualifications
Education:
  • High school diploma or equivalent and completion of an accredited pharmacy technician training program.
OR
  • Acceptance into pharmacy school.
OR
  • High school diploma or equivalent and one year of pharmacy or healthcare-related experience.
Experience:
  • Minimum of one year related experience.
  • Two years of experience as a pharmacy technician preferred
Degrees, Licensures, Certifications:
  • North Carolina Board of Pharmacy registration is required.
  • Pharmacy Technician certification is required from the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University

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Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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