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Empathetic Listener Jobs in Racine, WI (NOW HIRING)

UHS

Behavioral Health Specialist

West Allis, WI · On-site

It's taking the time to really listen to a patient so you can do your best to help. It's the ... You are a highly empathetic individual with a high level of emotional and social intelligence. Your ...

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Empathetic Listener information

What is an Empathetic Listener job?

An Empathetic Listener is someone who provides a supportive and nonjudgmental space for individuals to express their thoughts and emotions. Their role involves actively listening, showing understanding, and offering encouragement without giving direct advice or judgment. This job is valuable in counseling, customer service, coaching, and peer support roles, where emotional intelligence and patience are essential. Empathetic listeners help people feel heard and validated, fostering trust and connection.

What are some typical challenges faced by an Empathetic Listener, and how are they addressed?

Empathetic Listeners often encounter emotionally charged conversations that require careful handling and strong boundaries to avoid compassion fatigue. Balancing active listening with providing appropriate resources or referrals, while maintaining confidentiality and neutrality, can also be demanding. Many organizations offer regular supervision, peer support, and training to help listeners manage stress and process challenging interactions. Building self-care routines and utilizing available support mechanisms are important for long-term effectiveness and well-being in this role.

How to become a paid empathetic listener?

To become a paid empathetic listener, develop strong communication and active listening skills, often through training or certification programs such as counseling or coaching courses. Gaining experience in roles like customer service, mental health support, or peer counseling can also help, and building a reputation for empathy can lead to paid opportunities in coaching, therapy, or support services.

What are the key skills and qualifications needed to thrive in the Empathetic Listener position, and why are they important?

To excel as an Empathetic Listener, you need strong active listening skills, emotional intelligence, and a background in counseling, psychology, or social work is often advantageous. Familiarity with client management systems and adherence to ethical guidelines or certifications, such as Mental Health First Aid, may be required. Exceptional interpersonal communication, patience, and cultural sensitivity are vital soft skills for this position. These attributes are critical for building trust, supporting individuals effectively, and facilitating meaningful conversations in various support environments.

Can you really get paid to be an empathetic listener?

Empathetic listening is a key skill for roles such as counselors, therapists, social workers, and customer service representatives, and these positions often offer compensation. While the job involves active listening and emotional support, earning depends on the specific role, experience, and employer, with some positions requiring certifications or training.

Is empathetic listener legit?

An empathetic listener is a real role that involves actively understanding and sharing the feelings of others, often in counseling, customer service, or support environments. The position typically requires strong communication skills and emotional intelligence, and it is recognized as a legitimate job in various industries. Certification or training in active listening or counseling can enhance credibility and effectiveness in this role.

Can I get paid to be a listener?

Empathetic listeners can be paid in roles such as counselors, therapists, or customer service representatives, where active listening is essential. These jobs often require relevant training, certifications, or experience, and may involve working in mental health, healthcare, or support environments.
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Empathetic Listener jobs near you
Infographic showing various Empathetic Listener job openings in Racine, WI as of July 2026, with employment types broken down into 69% Full Time, 26% Part Time, 3% Temporary, and 2% Contract. Highlights an 93% In-person, 5% Hybrid, and 2% Remote job distribution.
Collection Representative (Remote-OK Residents)

Collection Representative (Remote-OK Residents)

RevCycle, Inc.

Milwaukee, WI • On-site, Remote

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Please note - while this position is fully remote, candidates must be residents of Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, Tennessee, Texas, North Carolina, or South Carolina to be considered.
RevCycle, Inc. and affiliate company Alliance Collection Agencies, Inc. are seeking Collection Representatives to join our company in late July 2026. Successful candidates will need to meet the below qualifications, identity verification, connectivity, private workspace requirements and successfully complete onboarding activities including criminal checks and employment history verification.
Uncapped Earnings Performance-Driven Career Growth Are you competitive, goal-oriented, and motivated by unlimited earning potential? Do you thrive in roles where your effort directly impacts your paycheck? If so, this is the opportunity you've been looking for.Join our growing Collection Team, where top performers are rewarded, income is uncapped, and your ability to negotiate, build rapport, and close resolutions can translate into six-figure earnings. This role offers a clear path to income growth, while allowing you to help consumers resolve outstanding balances with dignity, respect, and professionalism. As a Collection Representative, you'll work directly with consumers who have past-due medical balances, guiding them toward practical, mutually beneficial payment solutions.
Why Join Us?
  • If you enjoy being measured by results-and rewarded for them-you'll thrive here. This is a performance-based role for individuals who want control over their income, a clear path to success, and a professional environment that rewards effort and results.
  • If you're reliably able to work a remote full-time day schedule with undistracted focus, allowing you to progress in your skill and related results and have a private home office space for your exclusive use only, this is a great role to consider.
  • If you have great communication skill, are able to adeptly keyboard and type while on accounts with multiple screens at the same time as navigating complex conversations with consumers - we can train you for success.
  • If you seek a sense of pride in working for a highly ethical company grounded in a friendly Midwestern culture where career growth from within and employee longevity is the norm (average tenure 6+ years)

Why this role might NOT be for you?
  • This is not a good fit for those looking for a secondary job, or who have other regular responsibilities requiring their attention during normal business hours. Company policies prohibit the presence of others in the private home office used by employee during work hours, and company equipment must be secured from others access during non-working hours.
  • Because our client's consumers rely on your/our reliability, the ability to plan and stick to a schedule is critical to success for our employees. Unplanned variations from schedule are not able to be routinely accommodated and will typically lead to separation. However, ample PTO and planned make up time is a benefit of this position.

What You'll Do:
  • Handle high-volume outbound and inbound calls with professionalism and confidence
  • Negotiate payment arrangements that meet both consumer needs and company goals
  • Consistently meet and exceed performance metrics (quality, compliance, collections)
  • Maintain accurate documentation and follow all required laws and standards
  • Build trust quickly through active listening, empathy, and strong communication.

Top collector traits:
  • Highly driven and money-motivated
  • Reliable and successful working a structured environment
  • Thrive on and enjoy phone time with consumers, strongly preferring that over desk work
  • Resilient, persistent, and confident handling objections
  • Empathetic negotiators who can balance firmness with professionalism

Compensation, Earning Potential and Work Schedules
We offer a clear, progressive compensation path designed to reward performance:
Training Period (During classroom and early learning of systems, compliance, call strategy, and negotiation fundamentals)
  • $20/hour during virtual training led by industry experts. During this time scheduled hours are FT 8:00 AM - 5:00 PM CST / 9:00 AM - 6:00 PM ET

Following Training
  • Upon completion of training, compensation transitions to $17.00 per hour plus a performance-based bonus/commission opportunity. This compensation structure is designed to reward success, with employees who meet performance expectations positioned to earn above the initial training rate. During this time scheduled hours remain FT 8:00 AM - 5:00 PM CST / 9:00 AM - 6:00 PM ET
  • Opportunity for highest commission occurs further into employment, when Collection Representatives consistently reach performance that exceeds expectations, at which time commission becomes the largest component of pay and Collection Representatives transition to a revised schedule which is Monday-Friday (FT):
    • 8:00 AM - 5:00 PM CST / 9:00 AM - 6:00 PM ET w/ Two evening shifts per week (until 7:00 PM CST), Every other Friday off

Additional schedule options, including later evenings and Saturdays, may become available in 2026.
Benefits & Perks
  • Paid medical insurance with personalized plan selection assistance
  • Company provided Short-Term Disability, and basic Life Insurance
  • Optional Dental, Vision, Long-Term Disability, and additional Life Insurance
  • Generous PTO (3 weeks accrued annually (which increases with tenure) plus holidays and make-up time
  • 401(k) with the option to deposit annual discretionary bonus if awarded
  • Company-provided equipment
  • Access Perks employee discount program (retail, travel, food, entertainment)

Essential Duties and Responsibilities:
  • Accomplishes minimum requirements for KPIs including call quality scores monthly and minimum fees.
  • Contacts consumer regarding past due balance and negotiates payment terms and methods within guidelines. Overcomes common objections, practices how to overcome more challenging ones. Suggests money sources for debt payment.
  • Updates account notes and other documentation in real time while working with consumers making few errors.
  • Handles high volume of inbound consumer calls while on dialer and places outbound calls.
  • Effectively uses scripts/verbatims and navigates within guidelines to maximize potential recovery on each call.
  • Ensures legal (i.e. FDCPA, state and other) compliance requirements are followed.
  • Learns and operates with proficiency within the systems and programs used for collections

Requirements
  • Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools.
  • Able to navigate multiple computer applications and databases.
  • Able to multitask and can communicate on the phone and navigate multiple computer systems simultaneously.
  • Able to overcome objections and obstacles to negotiate payment successfully.
  • Reliable and responsible. Arrives on time and uses time productively.
  • Possesses and demonstrates professional judgement.
  • Understands sensitive personal information (SPI) and sensitive consumer information (i.e. Protected Health Information (PHI)) while maintaining the confidentiality of this information.
  • Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.
  • Self-motivation and committed to career success.
  • Willingness and ability to obtain Professional Collections Specialist (PCS) certification within one year of date of hire (paid for by company).
  • High School Diploma or equivalent (i.e., GED) required.
  • Ability to successfully complete company collector training program.
  • Clear initial, ongoing and annual identity, criminal and background checks.

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