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How much do emotional support listener remote jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for emotional support listener remote in Rochester, NY is $16.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $17.31 per hour, depending on experience, location, and employer.

What is an emotional support listener?

Emotional Support Listeners are individuals who provide a compassionate, non-judgmental ear to people in need of someone to talk to. They listen to concerns, offer empathy, and help individuals feel heard and less alone, but they do not provide professional counseling or medical advice. These roles are often remote and can be found on various online platforms, where listeners connect with people anonymously or through chat, voice, or video calls. Emotional Support Listeners play a valuable role in supporting mental well-being by providing immediate, accessible support.

What are the key skills and qualifications needed to thrive as an emotional support listener?

To thrive as an Emotional Support Listener (Remote), you need strong active listening skills, empathy, and a basic understanding of mental health support principles, typically supported by relevant training or experience in counseling or peer support. Familiarity with secure communication platforms, chat or call center systems, and data privacy protocols is often required. Outstanding soft skills include emotional intelligence, patience, and the ability to remain non-judgmental and calm under pressure. These skills are essential for building trust, providing effective support, and ensuring client confidentiality in a virtual environment.

What are some common challenges faced by remote emotional support listeners, and how can they manage these effectively?

One of the main challenges for remote Emotional Support Listeners is maintaining personal well-being while supporting others through difficult conversations. It can be emotionally taxing to handle multiple sensitive topics in a day without face-to-face interaction or immediate peer support. To manage this, listeners are encouraged to set clear boundaries, take regular breaks, and utilize debriefing sessions or peer support networks offered by their organization. Additionally, staying connected with team members through regular virtual meetings can prevent feelings of isolation and promote a supportive work environment.

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The top searched job categories for Emotional Support Listener Remote jobs in Rochester, NY are:

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Cities near Rochester, NY with the most Emotional Support Listener Remote job openings:

Emotional Support Listener Remote jobs near you
Infographic showing various Emotional Support Listener Remote job openings in Rochester, NY as of June 2026, with employment types broken down into 90% Full Time, 3% Part Time, and 7% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $33,420 per year, or $16.1 per hour.

Remote Support Professional

Rochester, NY • On-site, Remote

Heritage Christian Services
Offices of Mental Health Practitioners • 11 - 50 employees

5.6

Company rating: 5.6 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Learn more about Heritage Christian Servicesexternal

$21.40/hr

Other

Re-posted 14 days ago

Job description

Overview
Be part of an exciting new venture in promoting independence and opportunities for growth with the people we support. Full time and part time opportunities are available working from 10pm-6am at a remote location supported by Heritage Christian Services.
Under the direction of the Remote Support Manager, the Remote Support Professional (RSP) provides remote support services from a Heritage Christian Services-designated location. This position does not operate from a home-based setting. The RSP delivers services through active monitoring, as-needed (PRN) supports, and emergency response. The RSP monitors individuals to support environmental stability while promoting increased independence and autonomy. All duties are performed in support of the mission, vision, and values of Heritage Christian Services, Inc.
Pay for this position: $21.40 / hr
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting
Responsibilities
  • Monitors people supported and provides support in areas related to health, medication, safety and daily living
  • Empowers people supported to make independent decisions and provide emergency backup as needed
  • Responds to emergency requests from people supported, and as needed, escalates to emergencies by implementing agency emergency calling procedures and potential to provide back-up in-person staffing
  • Notifies and coordinates with emergency services when required
  • Troubleshoots technology issues with remote support systems in the homes
  • Provides ongoing training with technology to people supported to engage them to utilize in-home devices
  • Monitors wearable devices when people supported are away from home and provides assistance and interventions as needed
  • Provides in-service training and consultation to supported people and their care/parents/guardians on technology, including the use of remote support systems
  • Provides remote support to people supported remotely throughout assigned programs on caseload
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Demonstrates reasonable decision making even when dealing with emotional topics
  • Ensures timely and accurate documentation of services
  • Completes and attends all scheduled and trainings required by Heritage Christian Services. Participates in in-service sessions and other staff training sessions, implementing new procedures.
  • Maintains the privacy and confidentiality of each person's personal information in accordance with HIPAA
  • Prevents, recognizes and reports abuse

Qualifications
  • Minimum of High School diploma or equivalency
  • Valid driver's license that is following Heritage Christian Services' motor vehicle record standards, and reliable transportation to and from work
  • Experience working with individuals with intellectual and/or developmental disabilities (IDD) is preferred. Candidates must demonstrate the ability to work effectively and collaboratively with a diverse population. A minimum of one (1) year of relevant experience is required.
  • Must demonstrate effective verbal and written communication skills
  • Intermediate knowledge of technology systems utilized by the agency is required, including payroll platforms and electronic medical record (EMR) systems. Candidates must demonstrate the ability to effectively navigate, interpret, and utilize these systems in support of program and operational responsibilities.

WORKING CONDITIONS: Remote support staff work in a changing environment that adjusts to the needs of the people served. The environment may be fast paced with interruptions, distractions and deadlines. Direct support staff need to be flexible, attentive and be able to adjust to changing needs. Depending on the needs of people served, the work can be physically demanding including transferring or supporting people with mobility needs, lifting or moving items up to 50 pounds, walking or standing and sitting for extended periods of time. Hours vary based on assignment; may include variety of shifts and overnight hours
Our Commitment to Equity and Justice
We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.

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