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Emergency Telecommunications Officer Jobs (NOW HIRING)

City of Murphy

Telecommunications Officer

Plano, TX

$50K - $57K/yr

As our Telecommunications Officer, under direct supervision of the Telecommunications Supervisor, you will receive and dispatch requests for police, fire, ambulance, and animal control emergency and ...

City of Murphy, TX

Telecommunications Officer

Murphy, TX · On-site

$50K - $57K/yr

As our Telecommunications Officer, under direct supervision of the Telecommunications Supervisor ... Dispatches police, fire and emergency medical units and animal control as well as other city ...

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How much do emergency telecommunications officer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for emergency telecommunications officer in the United States is $65,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $75,000.00 per year, depending on experience, location, and employer.

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Emergency Telecommunications Officer jobs near you

PT Staff: Telecommunications Officer

Raleigh, NC • On-site

Shaw University
See more jobs at Shaw Universityexternal

Part-time

Re-posted 25 days ago

Job description

Do you love working in an academic environment? Do you love helping people? If so, we have the job for you! Shaw University is looking for Part-Time Telecommunications Officers. Reporting to the Platoon Leader, the Telecommunications Officer provides departmental telecommunications functions to the Campus Police and Security Department, including front desk customer service and phone coverage for the University. The position is accountable for ensuring the efficient receipt and transmission and coordination of on-campus emergency and non-emergency requests for police assistance. In addition, the Telecommunications Officer will provide campus customer service phone coverage to include answering all calls to the University and directing such calls appropriately. The Telecommunications Officer will collect pertinent data, determines and contacts appropriate responding units, maintains calls in the data base using real-time entry, and provides responding officers with all necessary information. Obtains and maintains officer status through the duration of each emergency call.

Essential Job Functions:

  • Professionally and effectively answers and dispatches calls for Campus Policy and Security Department
  • Answering and processing emergency incidents and routine incidents for assistance, communicating clearly and effectively to a reporting party to collect critical information for officer safety awareness and timely response.
  • Professionally and effectively answers campus calls and directs calls appropriately with a strong customer service focus
  • Provides professional and effective customer service to walk-ins
  • Creates and maintains service call log records
  • Processing inquiries, requests for assistance, and complaints in a courteous and efficient manner
  • Appropriating resources in order to effectively respond to routine and emergency incidents
  • All other related duties as assigned

 

 Education and/or Experience

  • Typically, a high school diploma is required. College coursework in police science, criminology or related field is preferred or equivalent experience.
  • Minimum two years of experience working in higher education security, public safety agency, or law enforcement environment.
  • DCI Certification preferred
  • Minimum one year of customer service work experience involving the general public.
  • Telephone technique training a plus

Certificates, Licenses or Registrations

In-Service Training Program for Telecommunicators 

 Other Competencies

Must have a philosophy that is consistent with the Mission, Vision and Core Values of the organization.  Vision, commitment, and experience in achieving goals and pursuing excellence are critical.  Strong oral and written presentation skills. Ability to work well independently and as a member of a team.  Excellence in the organization, decision-making, problem-solving, and creating a collaborative environment. Ability to manage multiple projects simultaneously. Must be able to read, write and speak fluently in English.

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, or any other legally protected status. 

Apply