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Embrace Pet Insurance Jobs (NOW HIRING)

Embrace Pet Insurance

Retention Agent

Akron, OH · On-site +1

$13.75 - $18.75/hr

Embrace Pet Insurance , a subsidiary of IPH, is leading the way in redefining pet health insurance in the U.S. We're committed to open and honest communication, products that earn the trust of our ...

Embrace Pet Insurance

Sales Agent

Akron, OH · On-site +1

Embrace Pet Insurance , a subsidiary of IPH, is leading the way in redefining pet health insurance in the U.S. We're committed to open and honest communication, products that earn the trust of our ...

SugarAI

Product Manager

Denver, CO · On-site

$110K - $150K/yr

... Pet Insurance (Embrace Pet Insurance) • Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available ...

SugarAI

Product Manager

Denver, CO

$110K - $150K/yr

... Embrace Pet Insurance) Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general ...

SugarAI

Product Manager

Denver, CO

$110K - $150K/yr

... Pet Insurance (Embrace Pet Insurance) · Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available ...

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Embrace Pet Insurance information

What is the difference between Embrace Pet Insurance vs Pet Insurance Agent?

AspectEmbrace Pet InsurancePet Insurance Agent
CredentialsNo specific credentials requiredLicensing and certifications often required
Work EnvironmentCustomer service, online and phone supportSales, client consultations, office or remote
Industry UsageInsurance provider offering pet coverageRepresents insurance companies to clients
Search/Comparison IntentUnderstanding pet insurance optionsChoosing or comparing insurance providers

Embrace Pet Insurance is a provider offering pet health coverage directly to consumers, focusing on policy management and claims. A Pet Insurance Agent, on the other hand, works as a sales representative for insurance companies, helping clients select suitable plans. While Embrace handles policy administration, agents facilitate sales and customer inquiries. Both roles are integral to the pet insurance industry but serve different functions and require different credentials.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically senior or specialized positions such as executive insurance agents or agency owners, with earnings often exceeding six figures annually. These roles usually require extensive experience, strong sales skills, and sometimes ownership of an agency or advanced certifications.

What are the key skills and qualifications needed to thrive as a Pet Insurance Claims Specialist, and why are they important?

To thrive as a Pet Insurance Claims Specialist, you need a solid understanding of insurance policies, attention to detail, and experience in claims processing, often supported by a background in customer service or insurance. Familiarity with claims management software, CRM systems, and sometimes veterinary terminology is typically required. Strong communication, empathy, and problem-solving skills help you assist policyholders and resolve claims efficiently. These competencies are vital for ensuring accurate claims evaluation, customer satisfaction, and compliance within the insurance industry.

What is Embrace Pet Insurance?

Embrace Pet Insurance is a company that offers pet health insurance policies for dogs and cats. Their plans help cover the cost of veterinary care for accidents, illnesses, and other medical needs. Policyholders can customize their coverage options, including annual limits, deductibles, and reimbursement percentages. Embrace also offers optional add-ons for wellness and routine care expenses. Claims can be submitted online or through their mobile app, making it convenient for pet owners to manage their policies.

What are some common challenges faced by customer care representatives at Embrace Pet Insurance, and how can they prepare for them?

Customer care representatives at Embrace Pet Insurance often encounter emotionally charged situations when assisting pet owners facing unexpected veterinary issues. Balancing empathy with efficient problem-solving is essential, as representatives must provide clear information about policy coverage and claims while supporting customers during stressful times. To prepare, candidates should develop strong communication skills, stay updated on policy details, and practice active listening to ensure they can respond compassionately and accurately in diverse situations.

Who is the new CEO of Embrace Pet Insurance?

As of October 2023, the CEO of Embrace Pet Insurance is Janet M. Muto. She has been leading the company since 2022, overseeing strategic growth and customer service initiatives.

How to become a pet insurance claims adjuster?

To become a pet insurance claims adjuster, candidates typically need a high school diploma or equivalent, along with experience in claims processing, customer service, or insurance. Relevant skills include attention to detail, communication, and knowledge of insurance policies; some employers may prefer candidates with a background in veterinary medicine or pet care. Certification is not always required but can enhance job prospects and credibility in the field.

How does Embrace Pet Insurance pay?

Embrace Pet Insurance typically reimburses policyholders for covered veterinary expenses after they submit a claim with detailed invoices. Payments are made directly to the policyholder, usually via check or electronic transfer, once the claim is approved based on the policy's coverage and deductible terms.
More about Embrace Pet Insurance jobs
What cities are hiring for Embrace Pet Insurance jobs? Cities with the most Embrace Pet Insurance job openings:
What states have the most Embrace Pet Insurance jobs? States with the most job openings for Embrace Pet Insurance jobs include:
What job categories do people searching Embrace Pet Insurance jobs look for? The top searched job categories for Embrace Pet Insurance jobs are:
Embrace Pet Insurance jobs near you
Infographic showing various Embrace Pet Insurance job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, 1% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.
Retention Agent

Retention Agent

Embrace Pet Insurance

Akron, OH • On-site, Remote

$13.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Embrace Pet Insurance, a subsidiary of IPH, is leading the way in redefining pet health insurance in the U.S. We're committed to open and honest communication, products that earn the trust of our Embraced pet parents, and customer service that's both personal and professional.
Join an award-winning team at the forefront of the industry. Our Sales and Service teams are J.D. Power certified for Outstanding Customer Service Experience for Phone Support. This recognition marks a turning point in how pet insurance providers are evaluated, and we're proud to lead the way in setting a new standard for clarity, compassion, and reliability every time a pet parent reaches out for support.
Job Summary:
Embrace Pet Insurance is seeking a Retention Specialist. The main role of the Retention Specialist is to work closely with existing customers to address their concerns, preserve their trust, and retain their business. The ideal candidate will be an excellent communicator with strong problem-solving skills and a customer-focused attitude.
Job Location: Remote - USA
Main Responsibilities:
  • Develop and implement strategies to retain existing customers
  • Communicate with customers via phone, email, and chat to address their concerns and resolve issues
  • Identify causes of customer dissatisfaction and work to resolve the underlying problems
  • Work with other departments to resolve customer concerns and ensure timely resolution
  • Monitor customer retention metrics and report on trends to the management team
  • Stay up-to-date on product and industry trends to better serve customers
  • Continuously identify and implement process improvements to deliver better customer experience and improve retention rates

Basic Qualifications:
  • Excellent communication skills, both verbal and written
  • Proven customer service and/or sales experience, preferably in a retention capacity
  • Ability to understand and address customer concerns effectively
  • Strong problem-solving skills
  • Ability to work in a fast-paced, team-oriented environment
  • Proficiency with customer management systems and call center technology
  • High school diploma or equivalent, bachelor's degree preferred

#remote
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)

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