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Embedded Support Engineer Jobs (NOW HIRING)

Anthropic

Support Engineer

San Francisco, CA

As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book of accounts - embedded in your customers' shared channels, known by name to their stakeholders, and ...

Anthropic

Support Engineer

San Francisco, CA · On-site

$210K - $250K/yr

As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book of accounts - embedded in your customers' shared channels, known by name to their stakeholders, and ...

SAIC

Embedded Linux Support Engineer II

Ashburn, VA · On-site

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Mid-Level Linux Support Administrator/Engineer to support the design, development, configuration, and maintenance of Linux-based embedded platforms ...

SAIC

Embedded Linux Support Engineer II

Ashburn, VA · On-site

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Mid-Level Linux Support Administrator/Engineer to support the design, development, configuration, and maintenance of Linux-based embedded platforms ...

SAIC

Embedded Linux Support Engineer II

Ashburn, VA · On-site

$80K - $120K/yr

Description SAIC is seeking a Mid-Level Linux Support Administrator/Engineer to support the design, development, configuration, and maintenance of Linux-based embedded platforms supporting mission ...

Jobtailor

Product Support Engineer

North Reading, MA · On-site

$150 - $200/hr

... engineers worldwide * Provide timely and accurate support to field organizations for customer ... Expertise in Power, Embedded, and Networking * Exceptional critical thinking and problem-solving ...

Figma

Support AI Engineer

... embedded support experiences. • Background in Support Engineering, Internal Tools Engineering, Solutions Engineering, Support Operations, CX Systems, or Business Systems. • Familiarity with ...

Enovation Controls

Software Support Engineer

Tulsa, OK · On-site

Our commitment to excellence is embedded in our core values, and we seek individuals who resonate ... Support customers / partners and their application developers / integrators in a variety of ways ...

Embedded Shishya

$150 - $200/hr

Develop firmware supporting communication interfaces including UART, SPI, I2C, CAN, USB, Ethernet, BLE, and MQTT.* Collaborate with hardware engineers during board bring-up, hardware validation, and ...

Wheelhouse

Partnership Support Engineer

As we expand into API-first, embedded, and AI-driven integrations, maintaining reliability across ... Now, we're looking for a Partnership Support Engineer to sit at the intersection of engineering ...

Wheelhouse

Partnership Support Engineer

OR · On-site +1

As we expand into API-first, embedded, and AI-driven integrations, maintaining reliability across ... Now, we're looking for a Partnership Support Engineer to sit at the intersection of engineering ...

Three Point Solutions

Embedded Software Engineer

Cary, NC · On-site

$60 - $64/hr

Develop and support embedded software tools and applications * Collaborate with internal/external stakeholders for software improvements * Contribute to design, testing, and validation of engineering ...

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Embedded Support Engineer information

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How much do embedded support engineer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for embedded support engineer in the United States is $137,274.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,500.00 and $163,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Embedded Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $137,274 per year, or $66 per hour.

Support Engineer

San Francisco, CA

Anthropic
Software Development • 11 - 50 employees
Learn more about Anthropicexternal

Full-time

Re-posted 18 days ago

Job description

About the role

We are hiring Support Engineers to serve as the named, dedicated Product Support point of contact for Anthropic's most strategic enterprise customers. As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book of accounts - embedded in your customers' shared channels, known by name to their stakeholders, and partnering closely with Sales, Customer Success, and Applied AI as the technical support voice on the account team.

You'll bring deep knowledge of how each of your customers is built on Claude to every interaction, so you can investigate, diagnose, and resolve their most complex technical needs with nuance and speed - and ensure the right internal teams are engaged when needed.

Responsibilities
  • Serve as the named technical support contact for a defined book of strategic enterprise accounts, embedded in customer channels and joining recurring account cadences as the support voice
  • Own your customers' technical support needs end to end - investigate, diagnose, and resolve complex issues directly, and partner with internal Engineering and Product teams to drive resolution when needed
  • Build deep, durable context on each customer's architecture, integrations, and use cases so you can respond with nuance rather than from a script
  • Partner closely with the Customer Success Manager, Account Executive, and Applied AI team on each account as part of a single, coordinated account team
  • Capture technical feedback and product friction from your accounts and route it to Product with the impact data and detail needed to prioritize it correctly
  • Manage high-urgency issues for your accounts with extreme ownership, and coordinate cleanly with the broader Product Support team for continuous coverage
  • Help build the foundations of the Support Engineer function - runbooks, escalation paths, tooling, and the metrics we'll use to measure its value
  • Become an expert in all Anthropic products across the API, Claude for Enterprise, and Claude Code
You may be a good fit if you
  • Have 5+ years in technical product support, with meaningful time in an escalated, priority, or named-account support team for enterprise customers
  • Have been the person an enterprise customer knows by name and reaches for first when they need technical help
  • Are deeply fluent with APIs and technical SaaS products, and can read technical documentation, error logs, and request traces with ease
  • Have hands-on experience troubleshooting SSO, SAML, OAuth, and enterprise authentication flows
  • Are persistent and curious - you delight in the hunt of tracking down a bug, and are energized by fixing it for every similar user going forward
  • Possess strong user empathy and crisp, kind written communication; you can translate between a frustrated customer engineer and an internal platform team without losing either
  • Are comfortable operating in ambiguity, making informed decisions in never-before-seen situations, and knowing when to pull the escalation cord
  • Enjoy building trust and collaborating closely with go-to-market partners (Sales, CS, Applied AI) without owning the commercial relationship yourself
  • Have contributed to the foundations of a support team before - the essential, often unglamorous work of writing the first runbook
  • Are excited about Anthropic's products and the opportunity to shape how the world's largest companies get support for them
Strong candidates may also have
  • SQL proficiency for querying logs and usage data to investigate issues
  • Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript)
  • Understanding of LLM capabilities, prompt engineering patterns, and current limitations
  • Familiarity with enterprise networking concepts, cloud infrastructure (AWS, GCP), and IT environments
  • Experience working inside a customer's shared Slack or similar embedded-support model
  • Background as a Technical Account Manager, Support Engineer, or Designated/Premier Support contact at a developer-platform or infrastructure company

Apply