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Embedded Support Agent Jobs (NOW HIRING)

... with agent assist tooling, AI support chatbots, copilot tooling, RAG, AI observability, or ... embedded support experiences. • Background in Support Engineering, Internal Tools Engineering ...

DevOps Lead, Embedded Firmware

New Haven, CT · On-site

$103K - $141K/yr

AI/agent tooling layer for CI debugging and test generation What will you be doing * Lead Software ... Support and expand our HiL testing environment used to validate firmware across multiple device ...

... support boot loaders, and schedule real-time tasks (RTOS) * Collaborate in a team environment ... Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration ...

... support boot loaders, and schedule real-time tasks (RTOS) * Collaborate in a team environment ... Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration ...

... support boot loaders, and schedule real-time tasks (RTOS) * Collaborate in a team environment ... Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration ...

Support project planning activities including technical risk identification, effort estimation, and ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Embedded Software Engineer

San Jose, CA · On-site

$120K - $300K/yr

You'll work directly with the hardware team on new silicon and sensor integrations, with the agent ... Collaborate with the on-device AI team to support model inference within memory and latency budgets

Embedded Software Engineer

San Jose, CA · On-site

$120K - $300K/yr

You'll work directly with the hardware team on new silicon and sensor integrations, with the agent ... Collaborate with the on-device AI team to support model inference within memory and latency budgets

... agent task generality or machines shaped in our image. About the role You will own embedded software from microcontrollers and real-time control support through the Linux robot runtime. You will ...

New

$150 - $200/hr

We are seeking an Embedded Signal Processing Engineer to support our Public Sector initiatives ... Quantize, compile, and deploy real-time multi-agent pipelines for readiness across diverse edge ...

$100 - $125/hr

Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation ... Offer ongoing mentoring and support to the customer's own analysts, guiding them in effectively ...

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How much do embedded support agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for embedded support agent in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

What states have the most Embedded Support Agent jobs?

States with the most job openings for Embedded Support Agent jobs include:

What are popular job titles related to Embedded Support Agent jobs?

For Embedded Support Agent jobs, the most frequently searched job titles are:

Figma
Specialized Design Services • 1 - 5K employees

Full-time

Re-posted 10 days ago


Job description

Job Summary:
Figma is a company focused on making design accessible to all, and they are seeking a Support AI Engineer to enhance their Product Support experience. This role involves designing and operationalizing AI-powered workflows and integrations to improve support operations and customer experiences.
Responsibilities:
• Build and operationalize AI-powered workflows that improve Product Support experiences for customers and internal support teams.
• Design and maintain integrations across Decagon, Zendesk, Figma admin tooling, internal data sources, and adjacent Product Support platforms.
• Bring relevant customer, account, product, billing, file, or admin metadata into support conversations so chatbots and Specialists have the context they need to resolve issues more effectively.
• Use LLMs and AI patterns for classification, summarization, routing, recommendations, context enrichment, and workflow automation.
• Partner with Engineering, Analytics, Security, Programs, Support, and vendor teams to align on requirements, implementation, governance, and rollout.
• Build quality checks, monitoring, fallback paths, and operational guardrails so AI-powered workflows can be trusted in production.
• Define success metrics for each workflow, track adoption and impact, and iterate based on customer outcomes, Specialist efficiency, and adoption.
Qualifications:
Required:
• 3+ years of experience shipping integrations, automations, or internal tools across customer-facing operational systems.
• Strong coding or scripting ability, including experience with APIs, webhooks, data flows, and system and workflow data integrations.
• Hands-on experience with LLM-powered workflows, AI automations, or AI-enabled customer/support experiences, including working with operational data to debug issues, improve workflows, and measure impact.
• Strong product and stakeholder instincts: you can translate ambiguous support problems into practical, adopted, and measurable technical solutions.
• Proven track record of designing AI workflows with clear guardrails, fallback paths, and responsible deployment practices.
Preferred:
• Experience with support platforms like Zendesk, Decagon, Sprinklr, Gainsight, Maestro QA/Rippit, Assembled, Salesforce, or similar systems.
• Familiarity with agent assist tooling, AI support chatbots, copilot tooling, RAG, AI observability, or monitoring AI workflows in production.
• Experience building internal Slack tooling, workflow automations, or embedded support experiences.
• Background in Support Engineering, Internal Tools Engineering, Solutions Engineering, Support Operations, CX Systems, or Business Systems.
• Familiarity with customer support metrics such as containment, deflection, CSAT, first contact resolution, routing accuracy.
Company:
Figma is a collaborative design tool that enables teams to create, prototype, and test digital products on one platform. Founded in 2012, the company is headquartered in San Francisco, USA, with a team of 1001-5000 employees. The company is currently Late Stage.