Embark Agency Jobs (NOW HIRING)

Transit Talent Coordinator

Central Oklahoma Transportation and Parking Authority
Starting Salary  $67,842.67 

JOB REQUIREMENTS

1. Operations (Bus & Streetcar)

   • Train and/or retrain Bus and Streetcar Operators in all facets of transit operations to achieve full performance standards. 

   • Deliver training for new operator trainees that leads to successful commercial licensing and certification to operate EMBARK vehicles/routes. 

   • Provide post-accident training for Operations staff per established procedures and timelines. 

   • Support CDL licensing processes for all positions that require it, coordinating scheduling, practice, and testing logistics. 

   • Assist in the implementation of System Safety Plans and act as backup to accident review and authority safety committees. 

2. Training Program Design & Delivery

   • Conduct training needs assessments; design and develop curricula for supervisory and nonsupervisory staff; align programs with organizational goals. 

   • Facilitate inperson, virtual, and eLearning sessions applying adult learning principles and instructional design techniques for diverse audiences. 

   • Coordinate and deliver required annual employee training (technical, safety, soft skills) across EMBARK divisions. 

   • Work in conjunction with multiple departments to implement and improve corporate training programs. 

3. Quality Control & Evaluation

   • Evaluate the effectiveness of course curricula using pre/post assessments, participant feedback, and performance outcomes; recommend continuous improvements. 

   • Establish clear standards, measurable targets, and documentation for each training program. 

4. Recordkeeping & Reporting

   • Enter courses, classes, attendance, and completions in HRIS and LMS; maintain accurate, retrievable training records; generate required reports. 

   • Track training metrics and provide timely, accurate reporting to leadership. 

5. Safety & Compliance

   • Ensure training programs support compliance with DOT, CDL, and EMBARK safety policies; contribute to safety investigations and corrective action training. 

6. Systems Administration (LMS)

   • Serve as backup LMS administrator: manage content, scheduling, enrollments, user records, and reporting; coordinate system enhancements with HR/IT. 

7. Interdepartmental Coordination

   • Collaborate with City departments and external agencies to coordinate training initiatives, provide technical assistance, and support employee development organizationwide. 

   • Fulfill departmental training requests within established service levels.

8. Stakeholder & Vendor Management

   • Coordinate with vendors and customers for training-related meetings, events, and specialized certifications; manage logistics, materials, and schedules. 

9. Continuous Improvement

   • Research best practices and update or create training modules to meet evolving operational needs and service quality standards.

KEY PERFORMANCE INDICATORS (KPIs)

• CDL or Streetcar Certification: 100% of all required operator trainees attaining within policy timelines.

• Training completion rate: 100% for required new hire and recertification courses.

• Training records and documentation:  98% accuracy rate.

• Training and records reports submitted on time: 100%

MINIMUM QUALIFICATIONS

• License: Valid Oklahoma Class B CDL with Passenger (P) endorsement.

• Streetcar Operator certification 

• Minimum three (3) years previous transit operation experience, and two (2) years in a supervisory role. 

• Skill in applying and assessing effective instructional techniques, adult learning principles, and instructional design. 

• Strong verbal and written communication; ability to relate training information to diverse audiences; tact and diplomacy. 

• Proficiency with Microsoft Office; experience facilitating inperson and virtual training sessions; experience with LMS/HRIS systems preferred.

• Preferred: Bachelor's degree in Adult Learning, Public Administration, Education, or closely related field from an accredited college or university.

WORKING CONDITIONS

• Subject to sitting, standing, walking, and using a telephone or two-way radio for extended periods.
• Local travel required to monitor operations.
• Frequent work outside normal hours; occasional weekends and holidays.
• Work involves being around moving vehicles and exposure to dust, fumes, gases, noise, and extremes in temperature/humidity.
• Inside and outside regularly; exposed to heat, cold, humidity, rain, and possible falls from slippery surfaces.

PHYSICAL REQUIREMENTS

• Vision sufficient to read and draft written and computer-generated communications.
• Speech and hearing sufficient to communicate in person, by telephone, and by two-way radio.
• Manual and finger dexterity to operate office equipment such as keyboards, telephones, etc.
• Able to walk on uneven surfaces up to one-half mile.
• Maintain balance for extended periods while vehicles are in motion.
• Adapt to various temperature extremes, including heat, cold, moisture, and wind.
• Regularly sit and stand for extended periods; push/pull up to 25 pounds.
• Ascend and descend platforms up to 18 inches from the floor.
• Tolerate repetitive movements: bending and overhead reaching.
• Pass color/vision examinations as required.
• Hear and distinguish auditory signals as required.
• Work in a safety-sensitive environment.

PREEMPLOYMENT REQUIREMENTS

• DOT Physical & Drug Screen: The successful applicant must pass a Department of Transportation (DOT) physical examination, which includes a drug screen.
• Background Check: EMBARK will conduct a background investigation/verification. Applicants will be provided contact information for any thirdparty reporting agencies used to collect background information as part of a conditional offer of employment.
• Substance Abuse Policy: Applicants will receive a copy of EMBARK's Substance Abuse Policy upon conditional offer and acceptance, and before any health screen/physical examination and drug test.

DRIVING RECORD STANDARD

• Positions that require operating a COTPA vehicle may be disqualified by three (3) or more moving traffic violation convictions (excluding parking tickets) within the last two (2) years.

APPLICATION GUIDELINES

• Provide at least three (3) years of employment history, including reasons for leaving each position.
• Explain all gaps in employment history.
• Provide contact information for current and previous employers.

EQUAL EMPLOYMENT OPPORTUNITY & ACCOMMODATIONS

• EMBARK is an equal opportunity employer and values diversity and inclusion.
• EMBARK does not discriminate against any applicant or employee based on race, color, creed, national origin, ethnicity, religion, sex (including sexual orientation and gender identity/expression), age, genetic information, disability, or political affiliation.
• If you require reasonable accommodation during any part of the hiring process, contact the Human Resources Department at (405) 2971588.

VETERANS PREFERENCE

• A fivepoint preference will be awarded in the initial scored selection process for honorably discharged U.S. military veterans.
• Qualified applicants must submit a copy of DD Form 214 indicating discharge type/character of service in person, by mail, or by fax at (405) 3163346.

SAFETYSENSITIVE CLASSIFICATION (UNITY BILL) 

• This position is designated safety sensitive under the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S. 427.1 et seq. (OSCN 2019), effective August 29, 2019.
• Employees in safetysensitive positions may be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.

FORMER EMPLOYEES

• To participate in the selection process, former employees must be eligible for rehire.
• If you are unsure of your rehire status, contact EMBARK Human Resources at (405) 850-1156
• If your rehire status is coded "Not Eligible," "Eligible 3," or "Conditional," you must request a review of your rehire status.

About Us

Oklahoma City is one of the fastest-growing metros in the United States and is the 20th largest city in the nation. For nearly two decades our residents have continually invested in our community to make it a place people can find belonging, visit and call home. Our employees are at the heart of those investments-delivering essential services our residents expect and creating a strong and thriving city for all people. Visit Oklahoma City--A Great Place to Live and Work! to learn more about our city.

For more than 50 years, EMBARK has offered safe, reliable transportation for the citizens and visitors of Oklahoma City. Beginning with just 18 buses in 1966, we've grown to into a robust transit system that includes streetcars, river cruises, parking garages and more.

As an industry leader in public transportation and more importantly, as the place where you choose to work, you need to know the keys to be successful during your career with EMBARK. 

EMBARK's vision is to provide "world class transportation accessible to all, and all want to access it." 

With a clear picture of our destination through our Vision and Mission, our Core 4 Values - be safe, be there, be open and be kind act as our compass. Living into our values guides our decisions and ensure we stay on course.

In all that we do, we focus on three key audiences - our employees, our customers and our board - to create a great place to work, enhance the status, use and understanding of our services, and preserve confidence in what we do with key stakeholders. 

No matter what position you are applying for, our team members help is essential to the success of EMBARK. Each team member is integral to the success of our organization and we couldn't do it without you.

Whether we're creating an inclusive and empowering work environment, improving our customers' experiences or cultivating strong relationships with key stakeholders, our Vision, Mission, and Values will help guide you to decide if EMBARK is the right organization for you.