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Email Tech Support Jobs (NOW HIRING)

ID Tech Solutions

IT Support Engineer

Lakewood, NJ · On-site

$26 - $30/hr

IT Support Engineer - Join Our Fast-Growing Team at ID Tech Solutions! We are a rapidly growing ... Field incoming help requests from end users via telephone, email and work orders in a courteous ...

Jobtailor

IT Support Specialist

Los Angeles, CA · On-site

$60 - $80/hr

* Serve as the first point of contact for all IT support requests across the agency * Triage ... Diagnose and resolve issues with email, conferencing, file sharing, password managers, and ...

Wilson Lumber Company

IT SUPPORT TECHNICIAN

Huntsville, AL · On-site

$20.75 - $28.50/hr

Manage user accounts within the email system, including setup, updates, and access changes ... Support OT (Operational Technology) systems as assigned. * Monitor and maintain backups of the ...

Wilson Lumber Company

IT SUPPORT TECHNICIAN

Huntsville, AL · On-site

$20.75 - $28.50/hr

Manage user accounts within the email system, including setup, updates, and access changes ... Support OT (Operational Technology) systems as assigned. * Monitor and maintain backups of the ...

Trulieve

IT Support Tech

Tallahassee, FL · On-site

$19.50 - $26.50/hr

Respond promptly to support requests via phone, email, or ticketing system. * Diagnose and resolve ... Collaborate with IT Service Management to ensure a seamless support experience. * Audit and ...

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Email Tech Support information

See salary details

$27K

$43.5K

$66K

How much do email tech support jobs pay per year?

As of Sep 9, 2026, the average yearly pay for email tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is the difference between Email Tech Support vs Customer Service Representative?

AspectEmail Tech SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentTechnical support centers, remoteCall centers, retail, office settings
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical troubleshooting, IT supportCustomer inquiries, service issues

While both roles involve assisting customers, Email Tech Support focuses on resolving technical issues via email, requiring IT skills and technical certifications. Customer Service Representatives handle general customer inquiries and support, often through calls or in person. The roles differ mainly in technical complexity and communication methods, but both are essential in customer-facing industries.

What are popular job titles related to Email Tech Support jobs?

For Email Tech Support jobs, the most frequently searched job titles are:

Infographic showing various Email Tech Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

Bilingual Korean Tier 2 IT Support Specialist

Washington, DC • On-site

Cinter Technology Services
See more jobs at Cinter Technology Servicesexternal

$30/hr

Contractor

Retirement

Posted 14 days ago

Key responsibilities

  • Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments.

  • Troubleshoot Microsoft Active Directory issues involving user accounts, Group Policy, organizational units, permissions, and login access.

  • Support and document incidents related to Microsoft Office applications, system updates, and recurring issues, while collaborating with other support teams.

Job description

▶ Job Details
・Job Title: Bilingual Korean Tier 2 IT Support Specialist
・Client: Korean IT Services and IT Consulting
・Working Location: Washington, DC
・Working Style: Onsite
・Employment Type: 1-year Contract / W-2
・Salary: $55K-60K/year (DOE)
・Benefit: 401K Match and Insurance
・Visa Support: No
・Working Hours: 9:00 AM–6:00 PM
・Language: English and Korean (bilingual required)
▶ Position Overview
We are seeking a customer-focused, Korean/English bilingual Tier 2 IT Support Specialist with at least five years of enterprise IT support experience. This role focuses on troubleshooting Microsoft Active Directory and Windows environments while providing high-quality technical support to end users and executives.
▶ Key Responsibilities
  • Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments.
  • Troubleshoot Microsoft Active Directory issues involving user accounts, Group Policy, organizational units, permissions, and login access.
  • Support Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
  • Handle escalations from Tier 1 support and collaborate with Tier 3 and infrastructure teams.
  • Perform employee onboarding and offboarding and manage user access rights.
  • Provide onsite and after-hours VIP support for executives and urgent cases.
  • Document incidents and resolutions in ticketing or service-management systems.
  • Assist with software deployment, patching, and system updates.
  • Identify recurring issues and recommend long-term solutions and process improvements.
  • Ensure compliance with applicable IT security policies and procedures.
▶ The Right Candidate Will Possess
A customer-focused and dependable IT support professional with strong troubleshooting, communication, and time-management skills. The successful candidate will be comfortable supporting executives, managing multiple priorities, and resolving technical issues in a fast-paced enterprise environment.
▶ Required Qualifications & Skills
  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • At least five years of hands-on IT support experience in an enterprise environment.
  • Korean and English bilingual proficiency.
  • Strong proficiency with Microsoft Active Directory, including ADUC, Group Policy, DNS, and DHCP.
  • Experience supporting Windows 10/11, Microsoft Office, and common desktop applications.
  • Familiarity with SCCM, Remote Desktop, or similar remote-support tools.
  • Strong written and verbal communication skills.
  • Ability to prioritize and manage multiple assignments.
▶ Preferred Qualifications
  • CompTIA A+, Network+, Microsoft, or comparable certification.
  • Experience supporting IT service-desk environments with more than 500 end users.
  • Experience with VDI and macOS support.
  • Working knowledge of ITIL practices.
  • Basic PowerShell scripting experience.
  • Experience with Zendesk, ServiceNow, BMC Remedy, or similar ticketing systems.
  • Experience with mobile-device or enterprise-mobility management.
  • Experience with Windows Deployment Services and disk imaging or cloning tools.

▶ Important Notice
Beware of scams: Cinter Technology will never contact candidates from an email address ending in cintertechnology.work. Any such email is fraudulent.
No C2C: We do not accept Corp-to-Corp arrangements for this position.
 

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