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Email Support Engineer Jobs (NOW HIRING)

Symmetrio

Cloud Support Engineer

Provide Tier 1/Tier 2 technical support via phone, email, and ticketing system; triage issues, diagnose root causes, and coordinate resolution with the Principal SRE and Cloud Network Engineers

Socket.dev

Support Engineer

Orlando, FL · On-site

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite ... Respond to customer inquiries (technical and non-technical) via phone, email, and messaging ...

Meter, Inc

Support Engineer

San Francisco, CA · On-site

$127K - $210K/yr

If you're a network engineer who thinks support is maintenance mode, think again. This is where you ... Every email you send, purchase you make, video call you join-it's all packets flowing through ...

Socket.dev

Support Engineer

Nashville, TN · On-site

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite ... Respond to customer inquiries (technical and non-technical) via phone, email, and messaging ...

Writer

Support engineer

New York, NY · On-site

$124K - $157K/yr

As a senior support engineer, your top priority is helping our developer personas and technical ... Own the triage and resolution of complex customer production issues through Salesforce, email ...

writer.com

Support engineer

Manhattan, NY · On-site

As a senior support engineer, your top priority is helping our developer personas and technical ... Own the triage and resolution of complex customer production issues through Salesforce, email ...

Meter

Support Engineer

San Francisco, CA · On-site

$127K - $210K/yr

If you're a network engineer who thinks support is maintenance mode, think again. This is where you ... Every email you send, purchase you make, video call you join--it's all packets flowing through ...

Blue Mantis

Desktop Support Engineer L1 - PR

$21 - $25/hr

Desktop Support Engineer L1 - PR Department: Blue Mantis Employment Type: Full Time Location ... Email support - Exchange/O365 Administration * Azure/EntraID Active Directory Administration

Socket.dev

Support Engineer

Austin, TX · On-site

$65K - $85K/yr

... tools, and email. * Integrate as part of our Global Support team. * Product Understanding ... Programming languages (Python, JSON, JavaScript, etc.) interaction with a REST API (synchronously ...

Meter

Support Engineer

Phoenix, AZ · On-site

If you're a network engineer who thinks support is maintenance mode, think again. This is where you ... Every email you send, purchase you make, video call you join--it's all packets flowing through ...

Thorn

Support Engineer

$83K - $115K/yr

As a Support Engineer, you'll provide deep technical guidance and reliable support to ensure a top ... Use support tooling such as ticketing systems, Slack, Zoom, and email to track requests, document ...

Thorn

Support Engineer

$83K/yr

As a Support Engineer, you'll provide deep technical guidance and reliable support to ensure a top ... Use support tooling such as ticketing systems, Slack, Zoom, and email to track requests, document ...

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Email Support Engineer information

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How much do email support engineer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for email support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does an email support engineer do?

An Email Support Engineer is responsible for troubleshooting and resolving issues related to email systems and services. They assist users with problems such as email delivery failures, configuration errors, security concerns, and integration with other tools. Their role often involves diagnosing server or client-side issues, implementing solutions, and ensuring the smooth operation of email platforms for businesses. They may also provide guidance on best practices for email security and efficiency.

What are the key skills and qualifications needed to thrive as an email support engineer?

To thrive as an Email Support Engineer, you need a solid understanding of email protocols (SMTP, IMAP, POP3), troubleshooting, and a background in IT or computer science. Familiarity with email systems like Microsoft Exchange, Gmail, ticketing platforms, and relevant certifications such as CompTIA A+ or Microsoft certifications are commonly required. Strong problem-solving abilities, patience, and clear written communication make someone excel in this role. These skills ensure efficient resolution of complex email issues, high customer satisfaction, and reliable email system performance.

What are some common challenges faced by email support engineers, and how can they effectively address them?

Email Support Engineers often encounter challenges such as diagnosing complex email delivery issues, dealing with spam filtering, and ensuring secure transmission of messages. They must stay updated on evolving email protocols and security standards, as well as troubleshoot problems across various platforms and client configurations. Effective communication with both technical and non-technical stakeholders is key, as is a proactive approach to monitoring email systems and implementing preventative measures. Building a strong foundation in networking, security, and customer service will help tackle these challenges successfully.

What cities are hiring for Email Support Engineer jobs?

Cities with the most Email Support Engineer job openings:

What states have the most Email Support Engineer jobs?

States with the most job openings for Email Support Engineer jobs include:

What are popular job titles related to Email Support Engineer jobs?

For Email Support Engineer jobs, the most frequently searched job titles are:

Support Engineer

Atlanta, GA • On-site

National Carwash Solutions
See more jobs at National Carwash Solutionsexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 5 days ago

Job description

Location & Schedule:
  • Location: This position is based in Atlanta, GA
  • Work Schedule: 5 days per week, you must be available to work a shift between 8:00 AM and 5:00 PM Eastern Time (ET). A Sunday-Thursday and Tuesday-Saturday shift is available.
  • Availability: A weekend day and some holidays are required.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not currently able to sponsor work visas.
"High-Fiver" Wanted: Support Engineer
Are you the type of person who always goes the extra mile? Are you passionate about your craft and always striving to improve? Do you get so excited with the successful resolution of a client issue that you high-five the person next to you? If so, you are exactly who we are looking for.
We are looking for a talented, dedicated Support Engineer to join our high-five team and take part in the continued growth of our dynamic company.
About AMP (An NCS Company)
AMP is an industry-leading technology company providing innovative solutions to car wash operators across the country. Our products include cutting-edge software solutions such as white-labeled mobile membership apps, administrative portals, and kiosks. These solutions allow our customers to capture and use customer data at a level not seen in the car wash industry before.
AMP is a division of National Carwash Solutions (NCS). NCS has grown to become North America's largest equipment, service, and cleaning solutions provider in the car wash industry. For over five decades, National Carwash Solutions (NCS) has revolutionized the carwash industry, offering unparalleled quality and innovative technology. NCS offers the most extensive service network and is home to many trusted brands. No matter if customers are new to the industry or are looking to level up a classic site, NCS is the proven partner for operational excellence and sustainable growth.
In addition to AMP, the NCS family of brands includes MacNeil, Ryko, Vacutech, PurClean, TSS, Rain-X, ArmorAll, Black Magic, Blue Coral, USA Towel, International Drying Corporation & Shadow.
Why work for us?
We have one of the most supportive and sustainable cultures anywhere. Our team of lifelong learners has a thirst for knowledge and a passion for technology and software. We're dedicated to building world-class solutions for our customers, and at the same time, place a high value on team rewards and personal career growth. We enjoy working together to solve challenging problems, teaching each other through lunch-and-learns, and celebrating victories (even the small ones) along the way.
What are we looking for?
As a Support Engineer, you will be responsible for achieving the highest possible level of support for our customers by responding to support requests, analyzing error logs to resolve issues and determine trends, and producing customer-facing documentation. You will work closely with our customers, providing personalized support, onboarding assistance, and proactive solutions to help them derive maximum value from our products.
Responsibilities:
Proactive Support:
  • Serve as the primary point of contact for customer inquiries, issue resolution, and escalation management. Foster trust, loyalty, and advocacy among customers. Utilize the app and its supporting databases and systems to provide unparalleled customer support for the app, the management platform, and our kiosks.

Error Resolution:
  • Leverage multiple systems to identify known and novel error types to resolve issues impacting the user experience. Identify recurring patterns, anomalies, and potential issues. Analyze error codes, messages, and timestamps to pinpoint root causes.

Proactive Reporting:
  • Maintain detailed records of error logs, investigations, and resolutions. Create internal documentation for common error scenarios and their solutions. Share insights with relevant team members to improve system reliability.

Product Expertise:
  • Develop a deep understanding of our app and its features. Stay up to date with the latest product developments and enhancements. Demonstrate and communicate product functionality, benefits, and value propositions to customers as dictated by support requests.

Customer Training and Education:
  • Create and update customer-facing documentation, FAQs, and knowledge base articles to facilitate self-service support as new features are released.

Team-Player:
  • Maintain regular and proactive communication with local and remote team members through various channels, such as email, video conferencing, instant messaging, and project management tools, to ensure effective collaboration and alignment on project objectives and timelines.

Skills we expect you to have for your position:
  • Bachelor's degree
  • 0-2 years of general work experience
  • Excellent communication skills
  • Ability to simplify and communicate complex information
  • Passion for problem-solving
  • Exceptional logic skills and attention to detail and ability to pick up complex topics
  • Experience with analyzing data and presenting your insights for escalation
  • Self-motivated, proactive, and results-oriented
  • Comfortable working under pressure and balancing the demands of multiple stakeholders
  • Always ready to adopt new concepts, technologies, and tools as the company grows

Benefits you deserve:
  • Highly competitive salaries
  • Potential equity interest in a rapidly growing company
  • 401K plan with company matching
  • Excellent medical, dental, and vision insurance

But wait, there's more!
  • Located at Atlanta Tech Village, the 4th largest tech space in the US
  • World-class engineering team with an incredible track record
  • Team-building events, outings, and hackathons
  • State-of-the-art workspace and hardware
  • Strong focus on community service and volunteering
  • Free gym, snacks, and beverages

National Carwash Solutions is a proud equal opportunity employer. We are a drug-free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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