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Email Support Engineer Jobs in Colorado (NOW HIRING)

Iterable

Technical Support Engineer - Deliverability

$72K - $112K/yr

Experience with email, push, and/or SMS platforms and providers. * Experience with support case management platforms such as Jira or Zendesk. * Experience with APM tools such as Datadog. Perks ...

Xylem

Technical Support Engineer

Colorado Springs, CO · On-site

$65K - $85K/yr

The Technical Support Engineer will provide phone, and e-mail technical support to Xylem Water Technologies customers, sales, and service and internal personnel. Using knowledge of Xylem Water ...

Xylem

Technical Support Engineer

Colorado Springs, CO · On-site +1

$65K - $85K/yr

The Technical Support Engineer will provide phone, and e-mail technical support to Xylem Water Technologies customers, sales, and service and internal personnel. Using knowledge of Xylem Water ...

Duda

Technical Support Engineer

Louisville, CO · On-site

$60K - $75K/yr

Position Title: Technical Support Engineer Reports to: VP, Customer Success Office Location ... Respond to customer support inquiries via chat, phone and email promptly and accurately * Handle ...

Arista Networks

Application Support Engineer

Denver, CO · On-site

Giving customers direct access to a high-level engineer streamlines the support process and raises ... Respond to customer product inquiries via telephone or in written, internet-based email. * Resolve ...

Arista Networks

Application Support Engineer

Denver, CO

$71K - $126K/yr

Giving customers direct access to a high-level engineer streamlines the support process and raises ... Respond to customer product inquiries via telephone or in written, internet-based email. * Resolve ...

Arista Networks

Application Support Engineer

Denver, CO · On-site

$71K - $126K/yr

Giving customers direct access to a high-level engineer streamlines the support process and raises ... Respond to customer product inquiries via telephone or in written, internet-based email. * Resolve ...

Duda

Technical Support Engineer

Louisville, CO · On-site

$60K - $75K/yr

Position Title: Technical Support Engineer Reports to: VP, Customer Success Office Location ... Respond to customer support inquiries via chat, phone and email promptly and accurately * Handle ...

TekSynap

Field Hardware Support Engineer

Aurora, CO · On-site

$60K - $110K/yr

... Hardware Support Engineer to join our team in Aurora, CO. TekSynap is a fast-growing high-tech ... your name, e-mail, and contact information for purposes related to employment consideration.

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All JobsEmail Support Engineer JobsEmail Support Engineer Jobs in Colorado

Email Support Engineer information

What does an email support engineer do?

An Email Support Engineer is responsible for troubleshooting and resolving issues related to email systems and services. They assist users with problems such as email delivery failures, configuration errors, security concerns, and integration with other tools. Their role often involves diagnosing server or client-side issues, implementing solutions, and ensuring the smooth operation of email platforms for businesses. They may also provide guidance on best practices for email security and efficiency.

What are the key skills and qualifications needed to thrive as an email support engineer?

To thrive as an Email Support Engineer, you need a solid understanding of email protocols (SMTP, IMAP, POP3), troubleshooting, and a background in IT or computer science. Familiarity with email systems like Microsoft Exchange, Gmail, ticketing platforms, and relevant certifications such as CompTIA A+ or Microsoft certifications are commonly required. Strong problem-solving abilities, patience, and clear written communication make someone excel in this role. These skills ensure efficient resolution of complex email issues, high customer satisfaction, and reliable email system performance.

What are some common challenges faced by email support engineers, and how can they effectively address them?

Email Support Engineers often encounter challenges such as diagnosing complex email delivery issues, dealing with spam filtering, and ensuring secure transmission of messages. They must stay updated on evolving email protocols and security standards, as well as troubleshoot problems across various platforms and client configurations. Effective communication with both technical and non-technical stakeholders is key, as is a proactive approach to monitoring email systems and implementing preventative measures. Building a strong foundation in networking, security, and customer service will help tackle these challenges successfully.

What cities in Colorado are hiring for Email Support Engineer jobs?

Cities in Colorado with the most Email Support Engineer job openings:

Technical Support Engineer - Deliverability

Remote

Iterable
Software Development • 51 - 200 employees
Learn more about Iterableexternal

$72K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

We are looking for a Technical Support Engineer (TSE) to join our world-class Technical Support team. This role is ideal for someone who thrives at the intersection of technical problem-solving and customer impact. As a TSE, you'll develop deep expertise in the Iterable platform and the systems behind it, and serve as a key escalation point for complex issues from our frontline technical support teams. You'll collaborate closely with Support, Engineering, and Product teams to surface bugs, resolve urgent issues, improve internal tools, and support complex data requests beyond self-service capabilities.
These activities directly impact the customer experience by supporting the teams that support our users. You'll also work alongside some of the most passionate, driven, and collaborative teammates in the business. 

Candidates must be located in PST or MST (US) time zones to be considered for this role.

Responsibilities:

  • Become a subject matter expert on the Iterable platform and use that knowledge to help build internal tools that support customer-facing teams.
  • Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers when escalated issues require advanced investigation.
  • Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.
  • Collaborate closely with Engineering to support internal API integrations and custom tooling development.
  • Analyze support trends and identify opportunities to improve tooling and reduce manual work.
  • Develop or enhance internal dashboards, automation scripts, and troubleshooting utilities.
  • Document findings and contribute to the team's knowledge base.
Qualifications: 
  • 1-3 years of experience in a technical support engineering role or a similar role.
  • Proficiency in scripting or programming languages.
  • Strong understanding of APIs, including debugging with browser developer tools, Postman, or similar tools.
  • Familiarity with front-end web technologies (HTML, JavaScript, CSS), either through professional experience or a credible software development boot camp.
  • Working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts.
  • Passion for building internal tools, automation, and improving operational efficiency.
  • Excellent analytical and communication skills.
  • Comfortable working in a fast-paced, cross-functional environment.

Nice to Haves:

  • Familiarity with SQL (e.g., PostgreSQL or MySQL).
  • Working experience querying and troubleshooting data with Elasticsearch or similar NoSQL databases.
  • Experience with email, push, and/or SMS platforms and providers.
  • Experience with support case management platforms such as Jira or Zendesk.
  • Experience with APM tools such as Datadog.

Perks & Benefits: 

  • Paid parental leave
  • Competitive salaries, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Community Impact Days
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO
  • Monthly Employee Wellness allowance 
  • Monthly Professional Development allowance 
  • Pre-tax commuter benefits
  • Complete laptop workstation

The US base salary range for this position at the start of employment is $72,000 - $112,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

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