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Email Support Engineer Jobs in California (NOW HIRING)

Qualcomm

Support Engineer

San Diego, CA · On-site

Engineering Services Group, Engineering Services Group > Support Engineering General Summary: We ... You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here.

Meter, Inc

Support Engineer

San Francisco, CA · On-site

$127K - $210K/yr

If you're a network engineer who thinks support is maintenance mode, think again. This is where you ... Every email you send, purchase you make, video call you join-it's all packets flowing through ...

Gamma

Technical Support Engineer

San Francisco, CA · On-site

Respond to technical customer inquiries and support escalations via email and chat in Intercom ... Collaborate with engineering and design to surface product improvements and deliver effective ...

Vectra

Sr Support Engineer

California City, CA

Engaging with both customers and the Sales organization through email, telephone and remote ... At least 7 years working in a technical support and/or escalation engineer role. * Experience in ...

Coram

Technical Support Engineer

Sunnyvale, CA · On-site

As a Technical Support Engineer, you will be on the front line, triaging customer tickets (via Intercom or email). You'll be responsible for the initial debugging of issues, resolving most on your ...

Amat

Technical Support Engineer

Santa Clara, CA · On-site

$110K - $152K/yr

Provides Alpha Site support to Engineering specifically related to installation, operation ... e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547 ...

Qualcomm

IPS Hardware Support Engineer

San Diego, CA · On-site

$131K - $173K/yr

Engineering Services Group, Engineering Services Group > Support Engineering General Summary ... You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here.

Vectra

Sr Support Engineer

California City, CA · On-site

$100K - $110K/yr

Engaging with both customers and the Sales organization through email, telephone and remote ... At least 7 years working in a technical support and/or escalation engineer role. * Experience in ...

Qualcomm

IPS Hardware Support Engineer

San Diego, CA · On-site

$131K - $173K/yr

Engineering Services Group, Engineering Services Group > Support Engineering General Summary ... You may e-mail disability‑accomodations@qualcomm.com or call Qualcomm's toll‑free number found ...

Viasat, Inc.

Technical Support Engineer

CA · On-site +1

$109K - $164K/yr

We interface remotely with customers and other Viasat groups via phone and email to provide issue resolution and answer customer questions. This support is 24/7 and requires each Service Engineer to ...

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Email Support Engineer information

What does an email support engineer do?

An Email Support Engineer is responsible for troubleshooting and resolving issues related to email systems and services. They assist users with problems such as email delivery failures, configuration errors, security concerns, and integration with other tools. Their role often involves diagnosing server or client-side issues, implementing solutions, and ensuring the smooth operation of email platforms for businesses. They may also provide guidance on best practices for email security and efficiency.

What are the key skills and qualifications needed to thrive as an email support engineer?

To thrive as an Email Support Engineer, you need a solid understanding of email protocols (SMTP, IMAP, POP3), troubleshooting, and a background in IT or computer science. Familiarity with email systems like Microsoft Exchange, Gmail, ticketing platforms, and relevant certifications such as CompTIA A+ or Microsoft certifications are commonly required. Strong problem-solving abilities, patience, and clear written communication make someone excel in this role. These skills ensure efficient resolution of complex email issues, high customer satisfaction, and reliable email system performance.

What are some common challenges faced by email support engineers, and how can they effectively address them?

Email Support Engineers often encounter challenges such as diagnosing complex email delivery issues, dealing with spam filtering, and ensuring secure transmission of messages. They must stay updated on evolving email protocols and security standards, as well as troubleshoot problems across various platforms and client configurations. Effective communication with both technical and non-technical stakeholders is key, as is a proactive approach to monitoring email systems and implementing preventative measures. Building a strong foundation in networking, security, and customer service will help tackle these challenges successfully.

What cities in California are hiring for Email Support Engineer jobs?

Cities in California with the most Email Support Engineer job openings:

Support Engineer

San Diego, CA • On-site

Qualcomm
Technology, Communication and Media • 10K+ employees
Learn more about Qualcommexternal

Full-time

Re-posted 27 days ago

Qualcomm rating

8.8

Company rating: 8.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Company:
Qualcomm Technologies, Inc.
Job Area:
Engineering Services Group, Engineering Services Group > Support Engineering
General Summary:
We are seeking an experienced Support Engineer to support and maintain internally developed test equipment across lab and production environments. This role involves hands-on hardware work, RF cabling, system troubleshooting, and IT infrastructure support. The ideal candidate will have a solid technical foundation, strong problem-solving skills, and the ability to operate independently while collaborating with cross-functional teams.
Key Responsibilities
  • Test Equipment Support & Maintenance
    • Install, configure, and maintain internally built test systems and platforms
    • Support system upgrades, modifications, and hardware integrations
  • Hardware & RF Work
    • Execute RF cabling, connector installation, and signal path verification
    • Perform hardware installations including installing system components in racks and hardware upgrades.
    • Troubleshoot RF and hardware-related issues to ensure optimal system performance
  • Troubleshooting & Diagnostics
    • Diagnose system issues using Linux command line tools
    • Support issue resolution across hardware, software, and network layers
  • IT Infrastructure Support
    • Assist with maintenance and troubleshooting of servers, network switches, and lab IT systems
      • Being able to determine if hardware is faulty and setting up replacement hardware
    • Support system connectivity, configuration, and network stability
    • Collaborate with IT teams for escalations and system improvements
  • Inventory & Asset Management
    • Track, manage, and maintain internal and external (commercial) test equipment inventory
    • Support equipment audits, lifecycle management, and asset documentation
    • Coordinate movement and allocation of lab assets as needed
  • Calibration & Site Support
    • Assist during calibration events and site-wide maintenance activities
    • Coordinate with calibration teams to ensure equipment readiness
  • Documentation & Communication
    • Maintain accurate records of work performed, issues, and resolutions through ServiceNow workorders and tickets.
    • Provide clear updates to stakeholders on system status and progress
    • Contribute to process improvements and standard operating procedures
    • Contribute to technical papers by adding to or creating Confluence pages.

Minimum Qualifications:
• Bachelor's degree and 1+ year of Support Engineering or related work experience.
OR
Associate's degree and 2+ years of Support Engineering or related work experience.
OR
High School Diploma or equivalent and 3+ years of Support Engineering or related work experience.
*Completed advanced degree in a relevant field may be substituted for up to one year (Master's = one year) of work experience.
Preferred Qualifications:
  • Bachelor's, Electronic Engineering, Electronic Engineering Technology, or equivalent military training
  • 3-5 years of relevant experience in test engineering, lab support, or technical operations
  • Working knowledge of:
    • RF systems, cables, and connectors
    • Linux command line troubleshooting
    • Hardware installation and system integration
    • Basic networking concepts (servers, switches, IP configuration)

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
Pay range and Other Compensation & Benefits:
$34.19 - $51.29
The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer - and you can review more details about our US benefits at this link.
If you would like more information about this role, please contact Qualcomm Careers.

What Qualcomm employees say

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About Qualcomm

Sourced by ZipRecruiter

Qualcomm is enabling a world where everyone and everything can be intelligently connected. You interact with products and technologies made possible by Qualcomm every day, including 5G-enabled smartphones that double as pro-level cameras and gaming devices, smarter vehicles and cities, and the technology behind the smart, connected factories that manufactured your latest purchase. Our powerful connectivity solutions keep you connected—even in remote areas. Qualcomm 5G and AI innovations are the power behind the connected intelligent edge. You’ll find our technologies behind and inside the innovations that deliver significant value across multiple industries and to billions of people every day.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

San Diego, CA, US

Year founded

1985

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