ZipRecruiter

Log In

1

Email Support Engineer Jobs in California (NOW HIRING)

Clerk AI

Customer Support Engineer

San Francisco, CA · Hybrid

As a Customer Support Engineer , you will be the first point of contact for our customers ... You will be the first point of contact for our customers by email and chat * You will handle and ...

Boston Private

Desktop Support Engineer

San Mateo, CA · On-site

Sets up, configures and installs desktops and laptops for new hires, and creates accounts (email and network). * Installs and supports enterprise-wide applications such as: Windows, MS Office, MS ...

Boston Private

Desktop Support Engineer

San Mateo, CA · On-site

Sets up, configures and installs desktops and laptops for new hires, and creates accounts (email and network). * Installs and supports enterprise-wide applications such as: Windows, MS Office, MS ...

Amat

Technical Product Support Engineer

Santa Clara, CA · On-site

$110K - $152K/yr

Provides Alpha Site support to Engineering specifically related to installation, operation ... e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547 ...

Meta

Executive Support Engineer

Menlo Park, CA · On-site

$177K/yr

As an Executive Support Engineer on the Executive Support team at Meta, you will serve as the ... Architect and operate custom technical solutions (e.g., email compliance systems, trusted sender ...

Parasail AI Inc

Lead Customer Support Engineer

San Mateo, CA · On-site

$116K - $153K/yr

Jump into Slack, email, and live calls to help developers and ML engineers troubleshoot, tune, and design their inference workloads. * Engineers support that scale. Build the dashboards, internal ...

previous page

Showing results 41-60

All JobsEmail Support Engineer JobsEmail Support Engineer Jobs in California

Email Support Engineer information

What does an email support engineer do?

An Email Support Engineer is responsible for troubleshooting and resolving issues related to email systems and services. They assist users with problems such as email delivery failures, configuration errors, security concerns, and integration with other tools. Their role often involves diagnosing server or client-side issues, implementing solutions, and ensuring the smooth operation of email platforms for businesses. They may also provide guidance on best practices for email security and efficiency.

What are the key skills and qualifications needed to thrive as an email support engineer?

To thrive as an Email Support Engineer, you need a solid understanding of email protocols (SMTP, IMAP, POP3), troubleshooting, and a background in IT or computer science. Familiarity with email systems like Microsoft Exchange, Gmail, ticketing platforms, and relevant certifications such as CompTIA A+ or Microsoft certifications are commonly required. Strong problem-solving abilities, patience, and clear written communication make someone excel in this role. These skills ensure efficient resolution of complex email issues, high customer satisfaction, and reliable email system performance.

What are some common challenges faced by email support engineers, and how can they effectively address them?

Email Support Engineers often encounter challenges such as diagnosing complex email delivery issues, dealing with spam filtering, and ensuring secure transmission of messages. They must stay updated on evolving email protocols and security standards, as well as troubleshoot problems across various platforms and client configurations. Effective communication with both technical and non-technical stakeholders is key, as is a proactive approach to monitoring email systems and implementing preventative measures. Building a strong foundation in networking, security, and customer service will help tackle these challenges successfully.

What cities in California are hiring for Email Support Engineer jobs?

Cities in California with the most Email Support Engineer job openings:

Customer Support Engineer

San Francisco, CA • Hybrid

Clerk AI
See more jobs at Clerk AIexternal

Full-time

PTO

Re-posted 12 days ago

Job description

About Clerk Chat:

Clerk Chat's mission is to make every business conversational. We are achieving this by building the leading messaging application, integrating AI where it matters, and crafting our own telecom infrastructure. It's big and bold and needs spirited adventurers to join our growing team. 

We've built Clerk Chat organically into a profitable business over the last 2 years. We're a team that believes in achieving your highest potential but not at the expense of work-life balance. That's why we have flexible vacation time, healthy quarterly bonuses, and creative freedom at the forefront. We're Silicon Valley-based entrepreneurs who have sold companies, gone through the exclusive HF0 AI residency, having previously built teams at Lucasfilms, Samsung, Netflix, DocuSign, and Series B+ Startups.

What does a work environment look like at Clerk Chat?

Clerk Chat is an in-office team based just three blocks south of the Embarcadero BART station, making it easy to commute and stay connected. We love being in the office five days a week because it fosters real-time collaboration, builds stronger relationships, and helps us move faster.
This is an exciting time to join Clerk Chat. We're small enough that every individual has a big impact, but we're growing fast enough that there's tremendous room for career advancement. 

Who you are:

As a Customer Support Engineer, you will be the first point of contact for our customers, combining strong technical intuition with excellent customer communication. You enjoy digging into problems, identifying root causes, and translating technical concepts into clear, actionable guidance for customers.

What you will do:

  • You will be the first point of contact for our customers by email and chat
  • You will handle and coordinate product-specific inquiries, engaging with external stakeholders
  • Diagnose and troubleshoot technical issues across messaging, integrations, and telecom workflows
  • Identify root causes of customer issues and collaborate with engineering to drive resolution
  • Reproduce issues, validate fixes, and communicate outcomes clearly to customers

What you will need:

  • You have excellent communication skills and are comfortable speaking to all sorts of customers
  • You are a creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes
  • You are a self-starter with a proactive attitude and the mind-set to work in a start-up environment
  • Understanding of technical concepts such as APIs, logs, webhooks, and basic scripting
  • You are based in the SF Bay Area and can work in our San Francisco office 5 days a week

Apply