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Email Only Customer Service Jobs in Riverside, CA

Delta Faucet

Customer Service Rep II

Santa Ana, CA · On-site

$18.40 - $24.75/hr

Respond to telephone calls and emails that require product research, both general and technical ... The Company makes employment decisions only based on merit. It is the Company's policy to prohibit ...

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All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Riverside, CA

Email Only Customer Service information

See Riverside, CA salary details

$10

$19

$28

How much do email only customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for email only customer service in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are some common challenges faced in an email only customer service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are the key skills and qualifications needed to thrive as an email only customer service representative?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What is an email only customer service representative?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.

What are popular job titles related to Email Only Customer Service jobs in Riverside, CA?

For Email Only Customer Service jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Email Only Customer Service jobs in Riverside, CA look for?

The top searched job categories for Email Only Customer Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Email Only Customer Service jobs?

Cities near Riverside, CA with the most Email Only Customer Service job openings:

Email Only Customer Service jobs near you
Infographic showing various Email Only Customer Service job openings in Riverside, CA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Customer Service Representative

Biagi Bros Inc

Jurupa Valley, CA • On-site

$23/hr

Full-time

Re-posted 6 days ago

Job description

Duties and Responsibilities
  • Receive and input transportation customer orders accurately.
  • Maintain proactive communication with customers on load status, ETAs, delays, and service changes.
  • Coordinate with Transportation Planners to align customer requirements with driver and equipment availability.
  • Confirm and manage customer appointments and special handling requirements (tank rules, access, temperature, seals).
  • Monitor loads through execution and resolve basic service issues; escalate higher-risk issues as needed.
  • Close out completed orders in the transportation system accurately and timely.
  • Maintain customer logs, exception tracking, and service follow-up documentation.
  • Respond to customer emails and calls in a timely manner.
  • Cross-train to support other Transportation CSRs as needed.
  • Punctuality and regular attendance is mandatory.
  • Other duties as assigned by management.

Knowledge, Skills, and Abilities
  • Strong customer service and professional communication skills.
  • Ability to multitask, prioritize, and meet deadlines in a fast-paced transportation environment.
  • Detail-oriented with strong documentation and follow-through habits.
  • Ability to resolve problems and escalate appropriately.
  • Working knowledge of transportation operations and terminology preferred.
  • Proficient in Microsoft Office (Excel, Word, Outlook).

Requirements
Minimum Qualifications
  • HS diploma or equivalent work experience
  • 2-3 years of customer service experience; transportation or logistics preferred.
  • Must be able to tactfully handle confidential material and information
  • Must be able to communicate fluently in English
  • Effective professional written and verbal communication skills
  • Proficiency on computer, using MS Office (Excel, Work, and Outlook) required
  • Knowledge of office procedures such as maintaining files, organization and attention to detail
  • Active driver's license

Physical Job Description
  • Typical Working Conditions: Primarily work is performed in a temperature controlled office environment with minimal exposure to cold, heat, chemicals, fumes, et cetera. Occasional outdoor work to check on inventory or status of customer orders. Occasional travel by car or plane to other Biagi Bros. locations.
  • Equipment Used: General office equipment is used including the computer, phone, keyboard, mouse, copier, scanner, postage machines, metal file cabinets and desk accessories e.g. letter opener.
  • Essential Physical Tasks: Sitting for long periods of time using company and office applications. Operating office equipment, maintaining files, carrying boxes or paperwork of up to 50 lbs. on occasion. Communication by phone, in person, letters or through email is essential.

Salary Description
$23 / hour

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