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Email Only Customer Service Jobs in Riverside, CA

The Glass Guru

Customer Service Representative

Redlands, CA · On-site

$16 - $22/hr

As the primary person on the front lines of customer service, the Customer Service Rep handles ... Respond to inbound email correspondence, forward on as appropriate * Greet customers and all other ...

Astrophysics Inc.

Customer Service Coordinator

Walnut, CA · On-site

$18.50 - $20.50/hr

Monitor and respond to incoming emails, ensuring all communication is timely and professional. * Conduct follow-up calls and surveys after installations or service visits to gather customer feedback.

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Showing results 21-40

All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Riverside, CA

Email Only Customer Service information

See Riverside, CA salary details

$10

$19

$28

How much do email only customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for email only customer service in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are some common challenges faced in an email only customer service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are the key skills and qualifications needed to thrive as an email only customer service representative?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What is an email only customer service representative?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.

What are popular job titles related to Email Only Customer Service jobs in Riverside, CA?

For Email Only Customer Service jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Email Only Customer Service jobs in Riverside, CA look for?

The top searched job categories for Email Only Customer Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Email Only Customer Service jobs?

Cities near Riverside, CA with the most Email Only Customer Service job openings:

Email Only Customer Service jobs near you
Infographic showing various Email Only Customer Service job openings in Riverside, CA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Customer Service Representative

Arlon Graphics

Placentia, CA • On-site

$22 - $26/hr

Other

Re-posted 27 days ago

Job description

Customer Service Representative

Arlon Graphics, LLC is a cast vinyl manufacturing company in the business of creating innovative material for visual expression. Founded in 1958, Arlon Graphics manufactures and markets high-quality pressure-sensitive materials for the fleet, architectural, digital imaging, and signage markets. Join the Arlon Graphics conversation and follow us on Facebook, Instagram, Twitter, and LinkedIn. For more information, visit arlon.com.

Position Overview

The Customer Service Representative position is an entry-level role that engages with customers on behalf of Arlon. Basic duties include answering phone calls, emails, and chats from customers and participating in meetings with Customer Service or other internal teams to discover new communication tactics and maintain expert knowledge about company products and services. A Customer Success Representative will also assist with customer quality and service claims, and processing orders and returns. Position support involves items such as, but not limited to, data entry (sales orders, quality, and service claims) and the creation of shipping labels, sales, and marketing sample orders.

Responsibilities
  • Serve as the first point of contact for customers via phone, email, live chat, and CRM systems in a customer-friendly and professional manner.
  • Provide prompt, professional, and courteous assistance regarding orders, pricing, product information, and availability.
  • Maintain a high level of product knowledge to effectively address customer inquiries and recommend appropriate solutions.
  • Must be able to multitask efficiently while prioritizing high-impact tasks.
  • Collaborate with the Customer Account Managers to offer support as needed.
  • Crosstrain as the Fleet/OEM and Australia Region backup support
  • Assist in managing the quote process in HubSpot and in SAP
  • Process customer orders accurately and efficiently in SAP, ensuring correct pricing, terms, and shipping instructions.
  • Monitor order status and proactively communicate updates or potential delays to customers and sales representatives.
  • Coordinate with production and logistics to ensure on-time order fulfillment.
  • Investigate and resolve order discrepancies, shipping issues, or product complaints in collaboration with Quality Assurance and Sales.
  • Initiate and manage claims in SAP for credits, returns, or replacements when applicable.
  • Follow up with customers to confirm resolution and satisfaction.
  • Partner with Regional Sales Managers and internal departments to support customer needs and special projects.
  • Provide feedback and insights to internal teams regarding recurring issues, customer trends, or process improvements.
  • Assist with Conexiom (order automation) exceptions and account updates.
Targets/Goals
  • Achieve the performance objectives established by the Customer Service Manager to support operational excellence and customer satisfaction.
  • Manage an average of 30% of incoming emails inquiries from customers, sales managers and other internal departments.
  • Process approximately 50% of all domestic sales orders, claims, and sample requests received daily.
  • Maintain a high level of accuracy in order entry, with zero to minimal monthly errors as defined by the Customer Service Manager.
  • Effectively manage open claim reports
  • Handle an average of 25 inbound customer calls per day while maintaining professional and efficient communication.
Requirements
  • High School diploma or GED
  • Min. 2 years of relevant experience delivering client-focused solutions via phone, email, and chat.
  • Strong communication skills (listening, verbal, written, interpersonal)
  • Microsoft Office ®, specifically Word and Excel, at a basic proficiency level
Nice to Have
  • SAP/ ERP system experience
  • Hub Spot/CRM experience
  • Bilingual Spanish
Pay Transparency

The current pay rate for this position is between $22.00 - $26.00 per hour. Rate of pay will depend on factors such as market conditions and location, job-related knowledge and skills, education, training and experience. If hired, employment will be at will. The Company reserves the right to modify pay, as well as any other discretionary payment or compensation program, at any time. Arlon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability, protected veteran status, or any other protected status in accordance with all applicable laws.

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