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Email Only Customer Service Jobs in Riverside, CA

Masco Corporation

Customer Service Rep II

Santa Ana, CA · On-site

$18.40 - $24.75/hr

Respond to telephone calls and emails that require product research, both general and technical ... The Company makes employment decisions only based on merit. It is the Company's policy to prohibit ...

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All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Riverside, CA

Email Only Customer Service information

See Riverside, CA salary details

$10

$19

$28

How much do email only customer service jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for email only customer service in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

How to make 1000 a week remotely?

Email only customer service roles typically pay hourly or per task, and earning $1000 weekly requires working full-time hours or taking on multiple clients. Developing strong communication skills, efficiency, and familiarity with email management tools can help increase productivity and income. Some positions may also offer bonuses or performance incentives to boost earnings.

What are some common challenges faced in an Email Only Customer Service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

How to apply for a customer service job via email?

To apply for an email-only customer service position, prepare a professional email including a clear subject line, your resume, and a brief cover letter highlighting relevant skills. Address the email to the specified contact or use the application email provided in the job posting. Ensure your email is well-written, free of errors, and demonstrates your communication skills, which are essential for customer service roles.

What are the key skills and qualifications needed to thrive as an Email Only Customer Service Representative, and why are they important?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What are Email Only Customer Service representatives?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.

Is paid chatting a legitimate job?

Paid chatting jobs, including some customer service roles conducted via online messaging, are legitimate when offered by reputable companies. However, scams are common in this area, so it is important to verify the company's credibility and avoid jobs that require upfront payments or promise unusually high earnings for minimal work.

What jobs pay 4000 a week without a degree?

An email-only customer service role typically does not pay $4,000 a week without specialized skills or experience. High-paying jobs that can reach this level often involve sales, real estate, or freelance consulting, which may require strong communication skills, industry knowledge, or certifications rather than formal degrees. Such roles usually demand significant experience, a proven track record, or entrepreneurial effort to achieve this income level.
What are popular job titles related to Email Only Customer Service jobs in Riverside, CA? For Email Only Customer Service jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Email Only Customer Service jobs in Riverside, CA look for? The top searched job categories for Email Only Customer Service jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Email Only Customer Service jobs? Cities near Riverside, CA with the most Email Only Customer Service job openings:
Email Only Customer Service jobs near you
Infographic showing various Email Only Customer Service job openings in Riverside, CA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,789 per year, or $19.6 per hour.
Customer Service Representative

Customer Service Representative

Bradshaw Home

Rancho Cucamonga, CA • On-site

$21 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Bradshaw Home is seeking a Customer Service Representative to join our team at our Rancho Cucamonga headquarters. This position will be responsible for managing major customer accounts, including communication, order processing, and routing. Orders are received via EDI and email, and you will coordinate and prioritize all incoming orders to ensure they are processed accurately in our order management system and shipped on time. You will also work closely with customers, sales managers, and internal departments regarding pricing, item availability, shipping issues, on-time delivery, and other customer-related inquiries.
Work Arrangement: Hybrid schedule based in Rancho Cucamonga (Tuesday through Thursday in office) after successful completion of the first 90 days. New hires are required to work onsite Monday through Friday during the initial 90-day training and onboarding period.
Responsibilities:
Duties include, but are not limited to, the following:
  • Process all EDI and manual orders for the customers you manage within 24 hours of receipt.
  • Review and resolve failed inbound EDI orders by maintaining the EDI code list for each of your customers.
  • Resolve all order holds within 72 hours of order entry.
  • Ensure all orders are released to the warehouse 3 days before the ship date.
  • File all purchase orders in our virtual filing cabinet.
  • File all pertinent PO specific emails including extension requests/approvals in our virtual filing cabinet.
  • Reply to all customer inquiries within 24 hours of receipt.
  • Email out of stock reports daily to our customers.
  • Process and reply to all production planning cut/extension requests within 24 hrs of receipt.
  • Process and reply to all OMS Allocation cut/extension requests within 24 hrs of receipt.
  • Review Open Order Report 2x per week or as requested.
  • Review delivery date change request emails and tracking emails (Late Requested Delivery Date) from transportation & notify customers of delivery date changes and request extensions.
  • Ensure all shipped orders are invoiced and closed in all systems.
  • Review vendor guides for the customers you manage and ensure you understand the compliance requirements for each.
  • Process and submit routing for collect customers, ensuring adherence to each customer's guidelines.
  • Schedule pickup appointments for collect customers on our scheduling platform.
  • Performs other duties as assigned to support the overall success of the team and company.

Requirements:
  • High school diploma or GED, some college preferred.
  • 3+ years of relevant customer service experience with an emphasis in order processing and/or order management.
  • Working knowledge of Microsoft Office Suite; Outlook, Excel, Word, PowerPoint and Access and web-based applications.
  • Experience working with an order management software and ERP system.
  • Positive and professional attitude.
  • Ability to work well under pressure.
  • Excellent written and verbal communication skills, with the ability to effectively and persuasively communicate both internally and externally.
  • Excellent organizational skills with the ability to prioritize and multitask effectively.
  • Attention to detail and accuracy.
  • Strong work ethic with a "never-settle" attitude.
  • Takes initiative.
  • Commitment to the job.
  • Self-motivated and a reliable team player.
  • Demonstrated ability to multi-task, problem solve and maintain professional in stressful situations.
  • Strong problem-solving skills with the ability to identify and analyze complex problems, to develop, evaluate options, and implement solutions.

Pay and Benefits:
US$21.00 Hourly
Final compensation offered will be determined based on a number of job-related factors, including the candidate's skills, experience, and qualifications. Employees in this role are eligible to participate in the company's benefits program, which includes medical, dental, and vision insurance, 401(k) with company matching, accrued vacation, floating holidays, and designated company holidays.
Life at Bradshaw Home:
At Bradshaw Home, we're proud of our culture of collaboration, growth, and innovation. Recognized as a Great Place to Work®, we believe in supporting our people just as much as we support our customers.
Want to see more of what it's like to be part of our team?
  • Explore our Great Place To Work® profile
  • Learn more on The Muse

Bradshaw Home is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable law.
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