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Email Only Customer Service Jobs in Texas (NOW HIRING)

GritR Sports is looking for a customer service representative to join our team in our North ... Manage inbound customer communications - Answer incoming calls and emails to address customer ...

Customer Service

Lubbock, TX ยท On-site

$12.25 - $16.75/hr

Handle high volume email correspondence * Live Chat * Outbound and Inbound customer service phone calls * Order Tracking * Problem Resolution * Other duties as assigned

Processes new orders via telephone, email, and our online customer portal. Effectively manages ... Principals only. Recruiters, staffing agencies and other third parties will not be considered. Real ...

Customer Service Representative

Manor, TX ยท On-site

$17.25 - $23.50/hr

Email: Manage and maintain all emails that come into the Customer Service group email. This includes: * Responding to emails within 15 minutes, acknowledging. * Taking appropriate action on the email.

Customer Service

Converse, TX ยท On-site

$15 - $20/hr

Verify phone numbers, addresses and email addresses with each customer contact and update customer ... Great Customer Service Skills. Benefits Paid Time Off (PTO)###Flexible Schedule###Mon-Fri Schedule#

Customer Service Representative

Austin, TX ยท On-site

$15.75 - $21.50/hr

Resolve customer inquiries and concerns to ensure a positive and supportive service experience ... email address; do not trust other domains, and an official offer will only be extended to ...

Customer Service

Dallas, TX ยท On-site +1

$16/hr

Communicate with our members via phone and email, exhibiting care in every interaction * Listen to ... All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any ...

Customer Service

Midlothian, TX ยท Hybrid

$15 - $20.25/hr

We strive to provide the highest quality customer service to every home owner we come in contact ... Answering Emails * Data Entry * Transferring calls to the appropriate departments * General office ...

The landmark Kolache Shoppe is seeking Customer Service employees who have a passion for baking ... any emails, resumes, or call. We are making it really easy to apply for this position. Simply ...

It's our goal to not only serve but to earn the trust of our communities and have each other ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...

Resolve customer inquiries and concerns to ensure a positive and supportive service experience ... email address; do not trust other domains, and an official offer will only be extended to ...

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Customer Service

Georgetown, TX ยท On-site

$1/hr

... Customer Service Representative. Must be able to multi-task, with attention to detail in an ... Serious inquiries need only apply. Schedule: Mon- Fri 8am-5pm Starting Pay: DOE

Customer Service

Garland, TX ยท On-site

$15.75 - $21.25/hr

... Customer Service Representative. Must be able to multi-task, with attention to detail in an ... Serious inquiries need only apply. Schedule: Mon- Fri 7am-4pm Starting Pay: DOE

Showing results 41-60

Email Only Customer Service information

What is an email only customer service representative?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.

What are the key skills and qualifications needed to thrive as an email only customer service representative?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What are some common challenges faced in an email only customer service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What cities in Texas are hiring for Email Only Customer Service jobs?

Cities in Texas with the most Email Only Customer Service job openings:

Infographic showing various Email Only Customer Service job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service

GritR Sports

North Richland Hills, TX โ€ข On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 8 days ago


Job description

GritR Sports is looking for a customer service representative to join our team in our North Richland Hills office. This person will drive customer satisfaction by completing the check out process for our Retail store, as well as working through online inquiries and processes.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Experience/interest with Firearms and outdoor sports is a plus!
Compensation: $18.00/hr
Schedule:
Full-Time: Friday - Monday 9am-5pm & 10am - 6pm
Responsibilities:
  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:
  • Previous experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills

About GritR Sports:
GritR Sports is a Outdoor and sporting goods retailer dedicated to providing outstanding customer service and experience to every client.
Our employees enjoy a work culture that promotes team work, autonomy and ability to grow.
GritR Sports benefits include both Paid and Unpaid Time Off, Insurance: Health, Dental and Vision, a 401(K), profit share bonus, and various employment perks.