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Email Only Customer Service Jobs in Tennessee (NOW HIRING)

Customer Service Representative

Johnson City, TN · On-site

$15.25 - $21/hr

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail ... US applicants only, we are an Equal Opportunity Employer.​ Los Angeles Unincorporated County ...

Customer Service Representative

Johnson City, TN · On-site

$15.25 - $21/hr

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail ... US applicants only, we are an Equal Opportunity Employer. Los Angeles Unincorporated County ...

Customer Service Representative

Chattanooga, TN

$14.50 - $19.75/hr

Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI ... This application is considered current for sixty (60) days only. At the end of this period, if you ...

Customer Service Representative

Chattanooga, TN

$14.50 - $19.75/hr

Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI ... This application is considered current for sixty (60) days only. At the end of this period, if you ...

Customer Service Representative

Chattanooga, TN · On-site

$14.50 - $19.75/hr

Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI ... This application is considered current for sixty (60) days only. At the end of this period, if you ...

Customer Service Representative

Chattanooga, TN · On-site

$14.50 - $19.75/hr

Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI ... This application is considered current for sixty (60) days only. At the end of this period, if you ...

Customer Service Representative

Chattanooga, TN · On-site

$14.50 - $19.75/hr

Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI ... This application is considered current for sixty (60) days only. At the end of this period, if you ...

Position may expand to include Chat and Email Customer Support. Answer and place calls in a ... S. applicants and employees only). Please click below to learn more about the E-Verify program: * E ...

CSR

Knoxville, TN · On-site

$16/hr

Customer Service Representative (Csr) We are a small, community-focused financial institution in ... Greet and assist customers over the phone, and via email * Process transactions and account ...

Deal directly with customers either by telephone or email to respond to customer inquiries and ... Only the independently owned and operated franchised business shall have any interaction with or ...

Deal directly with customers either by telephone or email to respond to customer inquiries and ... Only the independently owned and operated franchised business shall have any interaction with or ...

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Email Only Customer Service information

What is an email only customer service representative?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.

What are the key skills and qualifications needed to thrive as an email only customer service representative?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What are some common challenges faced in an email only customer service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What cities in Tennessee are hiring for Email Only Customer Service jobs?

Cities in Tennessee with the most Email Only Customer Service job openings:

Infographic showing various Email Only Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

Johnson City, TN • On-site


Wesco

7.1

Company rating: 7.1 out of 10

Based on 126 frontline employees who took The Breakroom Quiz

200th of 366 rated logistics

Good employer

Recommended by students

Recommended by parents


$15.25 - $21/hr

Other

Posted 28 days ago


Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

  • Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.

  • Process payments for cash account customers.

  • Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

  • Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

  • High School Degree or Equivalent required

  • Associates’ Degree (U.S.)/College Diploma (Canada) preferred

  • 2-4 years of relevant experience

  • Solid interpersonal skills that allow one to work effectively in a diverse working environment

  • Able to effectively communicate both verbally and in writing

  • Able to work well under pressure

  • Strong attention to detail

  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

  • Computer literate, including effective working skills of MS Word, Excel, and e-mail

#LI-AG1

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. ​

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive. ​

Learn more about Working at Wesco here (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html) and apply online today!​

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.​

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.​

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.


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