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Email Customer Service Jobs in Reno, NV (NOW HIRING)

Dunn-Edwards

Customer Service Lead NV,

Sparks, NV · On-site

$18 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a ... Efficiently take customer orders through various methods (email, phone, in-person) and process ...

Sharecare

Lead Customer Service Rep

Carson City, NV · On-site

Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.?? * Provide support for the customer service team ...

Hamilton Company

Director of Customer Service

Reno, NV · On-site

$120K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Own day-to-day customer service operations to ensure consistent, high-quality support across all channels (phone, email, chat, HubSpot, ERP, web, and other digital platforms). * Monitor key customer ...

Hamilton Company

Director of Customer Service

Reno, NV

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Own day-to-day customer service operations to ensure consistent, high-quality support across all channels (phone, email, chat, HubSpot, ERP, web, and other digital platforms). * Monitor key customer ...

Hamilton Company

Director of Customer Service

Reno, NV · On-site

$120K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Own day-to-day customer service operations to ensure consistent, high-quality support across all channels (phone, email, chat, HubSpot, ERP, web, and other digital platforms). * Monitor key customer ...

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Email Customer Service information

See Reno, NV salary details

$9

$18

$26

How much do email customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for email customer service in Reno, NV is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What are the most commonly searched types of Email Customer Service jobs in Reno, NV?

The most popular types of Email Customer Service jobs in Reno, NV are:

What are popular job titles related to Email Customer Service jobs in Reno, NV?

For Email Customer Service jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Email Customer Service jobs in Reno, NV look for?

The top searched job categories for Email Customer Service jobs in Reno, NV are:

What cities near Reno, NV are hiring for Email Customer Service jobs?

Cities near Reno, NV with the most Email Customer Service job openings:

Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Reno, NV as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,983 per year, or $18.7 per hour.

Customer Service Representative | Temporary

Hamilton Medical

Reno, NV • On-site

$22.35/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Hamilton Medical rating

9.7

Company rating: 9.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Company Overview
Hamilton Medical was founded in 1983 with a clear mission: to enhance the lives of patients on respirators and support the caregivers who serve them. Our focus is on developing ventilation technologies that prioritize safety, effectiveness, and lung protection. We are dedicated to easing the burden on healthcare professionals who work tirelessly every day, helping critically ill patients recover and regain their health. We are committed to helping medical teams deliver the best respiratory care - to anyone, anywhere.
Responsibilities
The Customer Service Coordinator performs tasks proficiently within the primary assigned department and provides additional support to other departments. This includes, but is not limited to, customer service, warehousing, purchasing and inventory controls. The responsibiliites include, but are not limited to:
  • Answer all incoming calls in a friendly and professional manner and direct phone calls as appropriate.
  • Receive and process incoming customer purchase orders, release orders to the warehouse, and send sales order confirmations to customers.
  • Ensure customer purchase orders have the correct shipping address, attention line, and matches the information on the purchase order. As needed, contact customers regarding any pricing discrepancies.
  • Send customer invoices via USPS mail, e-mail, and customer service portals as requested.
  • Set-up new customer accounts in the ERP system and update CRM with buyer and AP contact information.
  • Provide information to customers regarding their purchases; including but not limited to sales order confirmation, backorder detail, substitution information, tracking, proof of delivery, and invoicing.
  • Facilitate customer returns per the RGA/RMA procedures.
  • Process credit memos once items have been returned to inventory.
  • Update the CRM with customer complaints or interactions with customers.
  • Support service department billing and processing of related miscellaneous inventory transactions.
  • Maintain stock of envelopes and all postage supplies.
  • Process all demo sales to include informing service department of need, processing sales orders, providing the warehouse shipping documents and updating the installation calendar with shipping information.
  • Process all trade-in credit memos for capital orders and provide the customer with the trade-in documentation.
  • Rotate staff to ensure reception desk coverage.
  • Proficient at functional operations (including but not limited to): enter sales orders, create return orders, look up pricing, and train new employees on CS tasks.
  • Keep up-to-date on all applicable policies and procedures.
  • Document procedures for all tasks/duties and update as necessary to keep procedures current.
  • Exhibit a willingness to accept additional projects, as related to essential job functions, as requested.
Employment Type: 6-Month Contract
Qualifications
  • Proficient in Word and Excel.
  • Strong communication (verbal and written) and interpersonal skills.
  • Ability to identify deficiencies in customer interaction, including documentation, to effectively correct and notify relating departments of deficiencies.
  • Take corrective action when needed.
  • Display willingness and competence in supporting department goals as they relate to Company goals.
  • Proactively display willingness and competence in interacting with other departments and management in assessing and improving processes.
  • Ability to perform tasks in the departments outside of primary assigned department and demonstrate support of departmental objectives (i.e. cross trained staff).
  • Flexible and able to accept change.
  • Ability to work within a team environment as well as independently.
Education/Experience
  • Minimum of High School diploma required; Associate's degree preferred.
  • Minimum of one (1) year of customer service experience required.
About Hamilton
  • Established, stable, and reliable company.
  • Comprehensive benefits package: medical, dental, vision insurance; paid vacation and sick time; disability insurance; 401(k); tuition reimbursement; and more.
  • Engaging and innovative design projects.
  • Strong opportunities for professional growth.
  • Commitment to sustainable design practices.
  • Personal Protective Equipment (PPE) may be required (provided by employer).
  • Drug and background screenings required.

Mid Salary
USD $22.35/Hr.

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