Eligibility Caseworker Jobs (NOW HIRING)

Salary : $36,929.15 - $42,468.19 Annually
Location : 1203 Maple Street Greensboro, NC
Job Type: Full Time
Job Number: 04146
Department: Social Services
Opening Date: 08/04/2026
Closing Date: 8/11/2026 11:59 PM Eastern
GUILFORD COUNTY GOVERNMENT
Empower Successful People to thrive in a Strong Community supported by Quality Government
Description
GENERAL STATEMENT OF DUTIES
This position assists Eligibility Caseworkers in gathering information from customers so they are better able to determine eligibility.
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class will key address changes into the state system and dictation into the one case system, conduct phone interviews to gather information for caseworkers, and complete any changes in an ongoing case as directed by the supervisor. This position does not determine eligibility. This position reports to the Eligibility Supervisor I. Supervision is received through individual conferences and unit meetings and by review and evaluation of cases.
Examples of Duties
PRIMARY DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include, but are not limited to:

• Will assist casework by gathering information.
• Explains and interprets policy and application procedures to clients, and individuals in the community, and assists individuals in completing the application form.
• Maintains complete and accurate records on client eligibility.
• Responds to complaints of clients, advocates, professionals, and community members.
• Required to attend introductory training and ongoing training in assigned area.
• Responsible for keeping all manuals and policy materials up to date and organized.
• Provide assistance to clients who contact the agency for information. This will include contact via telephone and in-person.
• Other duties as assigned.

RECRUITMENT STANDARDS
Knowledge, Skills, and Abilities

• Knowledge of the English language sufficient to interview clients and communicate and interpret programs to people of various socio-economic backgrounds.
• Ability to document complex situations in a comprehensive and legible manner.
• Writing skills used to correspond with clients and members of the community.
• Reasoning skills used to follow directions and procedures; arrive at logical conclusions; objective analysis of facts.
• Ability to add, subtract, multiply, and divide whole numbers and fractions, including use of decimals and computation of percentages.
• Ability to plan and organize work and time in an efficient manner which will result in applications, reviews, desk revisions, etc. being processed by program deadlines.
• Make constructive use of supervision.
• Ability to take initiative and work independently when appropriate.
• Ability to work with hostile or emotionally distraught individuals. The skill to pacify an individual in an agitated or highly emotional state is a plus.

Typical Qualifications
Minimum Qualifications

• Graduation from high-school or equivalency and two years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or the performance of mathematical or legal tasks

• One year of experience in an income maintenance assistant may substitute for one of the years of relevant experience. A higher education level may be considered as a substitution for all or part of the experience requirement

Preferred Qualifications
An Associate's degree or higher in a related field.
Supplemental Information
Physical Demands

• Must be able to physically perform the basic life operational functions of fingering, grasping, talking, hearing, and repetitive motion.
• Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Must possess the visual acuity to prepare and analyze data, operate a computer terminal, and do extensive reading.

May Require Driving This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
Special Note
This generic class description gives and overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities check list which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.
We are excited about the opportunity of having you as a prospective new employee!
You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?
Below are a few of the reasons why we love working for Guilford County.
We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.
Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.
13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.
Employer contributes 5% into your 401(k) - no match required.
Enrollment in the State Retirement Plan by contributing 6%.
Longevity pay beginning at five years of service.
We provide a $10,000 Life and AD&D benefit to eligible employees.
Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.
Voluntary Life, AD&D, Short-Term and Long-Term Disability.
01
Please select the highest level of education you have completed All education and certifications must be listed in the Education section of the employment application. Transcripts may be required to verify educational qualifications.

• No formal education
• Some High School, No Diploma/GED
• High School Diploma or GED
• Associate's Degree (AA, AS)
• Bachelor's Degree (BA, BS)
• Master's Degree (MA, MS, MBA, etc.)
• Professional degree (JD, MD, DVM, etc.)
• Doctoral Degree (PhD, EdD, etc.)

02
How many years of paraprofessional, clerical or other public contact experience which included (negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or the performance of mathematical or legal tasks) do you have?Experience referenced only on a résumé will not be considered. All experience must be documented in the Work History section of the application.

• N/A or no experience
• Less than 2 years of experience
• 2 years but less than 4 years of experience
• 4 years but less than 6 years of experience
• 6 years but less than 8 years of experience
• 8 years but less than 10 years of experience
• 10 years or more years of experience

03
How many years of income maintenance assistant experience do you have?Experience referenced only on a résumé will not be considered. All experience must be documented in the Work History section of the application.

• N/A or no experience
• Less than 1 year of experience
• 1 year but less than 3 years of experience
• 3 years but less than 5 years of experience
• 5 years but less than 7 years of experience
• 7 years but less than 10 years of experience
• 10 years or more years of experience

04
Please clearly describe your paraprofessional, clerical or other public contact experience which included (negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or the performance of mathematical or legal tasks.Your response must include the agency name(s), job title(s), dates of employment, and a brief summary of your primary duties and level of responsibility.
05
I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.

• Yes
• No

06
Guilford County requires employees to reside within a two-hour driving radius of Guilford County. Do you currently meet this residency requirement, or are you willing and able to relocate to meet it if selected? Important: Failure to meet or agree to meet the residency requirement may result in disqualification from further consideration.

• I currently reside within a two-hour driving radius of Guilford County
• I am willing and able to relocate to meet the two-hour residency requirement
• No

07
This position requires verification of education through official transcripts. Are you able to provide transcripts upon request?

• Yes
• No

08
Are you currently licensed as a foster parent through Guilford County DHHS or any other private or public agency?

• Yes
• No

09
Are you currently fostering any children in your home?

• Yes
• No

Required Question