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Elderly Call Center Jobs (NOW HIRING)

Ampcus

Customer Service Advocate, Level I

... in a call center environment. * Proactively provides information and education to members ... Medicare members may be elderly, frustrated, or confused. Associates need active listening skills ...

Ampcus

Customer Service Advocate, Level I.

Comfort with CRM systems, call center software, and Medicare databases is vital. * Associates ... Medicare members may be elderly, frustrated, or confused. Associates need active listening skills ...

Medix

Customer Service Specialist

Blue Ash, OH · On-site

$16 - $18.65/hr

Comfort working in a high-volume call center environment with 7.5 hours of continuous daily phone ... minors, elderly and those with physical or mental disabilities. Due to these job duties, this ...

Virtua

Base Communicator Full-time Nights

Pennsauken, NJ · On-site

$21.85 - $32.83/hr

POSITION SUMMARY: Performs dispatching activities related to the Transportation Call Center ... Knowledge in transporting frail or elderly population with special mobility needs and safety ...

Orlando Health

CCE INTAKE SPECIALIST

Orlando, FL · On-site

$16.50 - $22.25/hr

This is a call center position. The Community Care for the Elderly (CCE) Intake Specialist conducts assessments, provides education and completes referrals for seniors 60+ living in the community ...

Diverse Lynx

Customer Service Representative

$17/hr

Refer families, children, adults, or elderly individuals receiving assistance to appropriate ... Participate in required training and development activities. * nswer inbound calls in a call center ...

Medix

Inbound Specialist

Denver, CO · On-site

$20.75/hr

Minimum of 6 months of related experience in a call center, customer service, or administrative ... minors, elderly and those with physical or mental disabilities. Due to these job duties, this ...

Self-Help for the Elderly

Group Van Driver

San Francisco, CA · On-site

$15.25 - $21/hr

Group Van Driver Transports program participants to activity centers, the Adult Day Care Center ... Experience working with the elderly is preferred. 2. Must have and maintain a valid CA Class C ...

Medix

Inbound Specialist

Malvern, PA · On-site

$18.50/hr

Minimum of 6 months of related experience in a call center, customer service, or administrative ... minors, elderly and those with physical or mental disabilities. Due to these job duties, this ...

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Elderly Call Center information

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How much do elderly call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for elderly call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

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Infographic showing various Elderly Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Customer Service Advocate, Level I

Baltimore, MD • On-site

Ampcus
IT Services • 1 - 5K employees
Learn more about Ampcusexternal

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Re-posted 12 days ago

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Customer Service Advocate, Level I. Location: Baltimore, MD. Job Description: Purpose:
  • Responsible for answering members, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment.
  • Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.
Essential Functions:
  • 45% Provides first-level problem resolution to member, provider & broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
  • 25% Uses knowledge of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the customer for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
  • 15% Delivers accurate information to customers in accordance with performance goals and objectives.
  • 10% Maintains customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
  • 5% Participates in ongoing education related to new services, industry topics, and skills.
Qualifications:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Preferred Qualifications:
Knowledge, Skills and Abilities (KSAs):
  • Successful completion of the training provided., Proficient.
  • Demonstrated skills as an empathetic and compassionate communicator., Proficient.
  • Ability to quickly gain customer trust and confidence., Proficient.
  • Demonstrated PC navigation and data entry skills., Proficient.
  • Strong interpersonal communication skills., Proficient.
  • Good oral and written communication skills., Proficient.
Top 5 Required Skills:
  • Strong Communication Skills:
    • Clear verbal and written communication is essential for explaining complex Medicare benefits and resolving member concerns.
    • Associates must be able to simplify jargon, speak with empathy, and maintain professionalism across diverse populations.
  • Technical Proficiency:
    • Comfort with CRM systems, call center software, and Medicare databases is vital.
    • Associates should be able to navigate multiple systems simultaneously, enter data quickly, and troubleshoot basic tech issues.
  • Emotional Intelligence and Patience:
    • Medicare members may be elderly, frustrated, or confused. Associates need active listening skills, patience, and the ability to stay calm under pressure.
    • Building trust and rapport is key to member satisfaction and retention.
  • Attention to Detail:
    • Call center reps must accurately document member interactions, verify personal and plan information, and follow compliance protocols.
    • Mistakes can lead to coverage issues or HIPAA violations, so precision is non-negotiable.
  • Knowledge of Medicare Guidelines:
    • A solid understanding of Medicare Parts A, B, C, and D, eligibility, enrollment periods, and coverage rules is critical.
    • Associates often handle policy-specific questions, so familiarity with CMS regulations and plan structures helps ensure accurate support.
Education Level:
  • High School Diploma or GED.
Experience:
  • Less than one year's customer service experience.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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About Ampcus

Sourced by ZipRecruiter

Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

Year founded

2004

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