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Education First Fcu information

What is Education First FCU?

Education First Federal Credit Union (FCU) is a member-owned financial cooperative that offers banking services such as savings accounts, loans, mortgages, and credit cards, primarily to educators and their families. As a credit union, it operates on a not-for-profit basis, returning earnings to members through lower fees and better rates. Membership is typically open to individuals who work in education or live in certain geographic areas. Education First FCU emphasizes personalized service and community involvement, aiming to help members achieve their financial goals.

What are the typical responsibilities of a Member Service Representative at Education First FCU?

As a Member Service Representative at Education First FCU, you will be responsible for assisting members with a variety of financial transactions, such as deposits, withdrawals, and loan payments. You'll also provide information about credit union products and services, help resolve account issues, and ensure an excellent member experience. Collaboration with other team members is common, especially when referring complex inquiries to specialized departments or working together to meet branch goals. Attention to detail and strong communication skills are essential to succeed in this dynamic and member-focused environment.

What are the key skills and qualifications needed to thrive as a credit union employee at Education First FCU, and why are they important?

To thrive as a Credit Union Employee at Education First FCU, you need strong financial knowledge, attention to detail, and experience in banking or customer service, often supported by a high school diploma or relevant degree. Familiarity with banking software, cash handling systems, and regulatory compliance tools is commonly required. Outstanding communication, problem-solving skills, and a customer-focused attitude help employees excel in this environment. These competencies ensure accurate financial transactions, regulatory adherence, and high member satisfaction, which are critical for the credit union's success.

What is the difference between Education First Fcu vs Financial Services Representative?

AspectEducation First FcuFinancial Services Representative
CredentialsMembership eligibility, basic financial knowledgeFinancial licenses (e.g., Series 6/7), customer service skills
Work EnvironmentCredit union branch, community-focusedBank branches, financial institutions, call centers
Employer & IndustryCredit unions, financial servicesBanks, financial service firms

Education First Fcu primarily serves members of a credit union, focusing on community banking and member services. In contrast, a Financial Services Representative works in banks or financial institutions, offering a broader range of financial products and services. While both roles involve customer interaction and financial knowledge, the certifications and work environments differ. Understanding these distinctions helps job seekers identify the right career path in the financial industry.

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What states have the most Education First Fcu jobs?

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Education First Fcu jobs near you
Infographic showing various Education First Fcu job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Member Service Associate - Capital Central Region

Broadview FCU

Albany, NY • On-site

$20 - $21/hr

Other

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Albany, NY

Albany, NY

Albany, NY

Cohoes, NY

Albany, NY

Latham, NY

Albany, NY

Albany, NY

Full time

R4022

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

ABOUT THE TEAMIf you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career. In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day.

This role will be assigned to our Park South Branch; however, you will support the branches within our Capital Central #1 Region.

WHAT YOU’LL DO

  • Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs.

  • Accurately process financial service transactions while maintaining a cash drawer.

  • Act as a first line of defense in detecting and reporting fraud or irregular activities.

  • Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship.

  • Respond to general member inquiries related to general information, products/services, lending, etc.

  • Problem-solve and resolve member issues in a timely manner.

  • Promote awareness and education of self-service resources, including all digital channel offerings.

  • Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals.

  • Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.

  • Achievement of goals and objectives provided by management.

  • Ensure compliance with all applicable policies, procedures, and regulatory guidelines.

LET’S TALK IF YOU

  • Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.

  • Have excellent interpersonal skills.

  • Are flexible to work out of any location at any time, as business needs dictate.

  • Have the ability to lift at least 10 pounds and stand for long periods of time.

TO THRIVE AT BROADVIEW YOU NEED

  • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.

  • To be able to operate in a rapidly changing dynamic environment.

  • Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.

Starting Compensation: $20.00 - 21.00/hr., plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talentacquisition@broadviewfcu.com

At Broadview FCU , your career is so much more than a job. Grow personally and professionally with access to opportunities to apply your strengths and unleash your potential. Broadview’s success is propelled by every employee . As we work together to serve members and our communities, our collective talents produce superior financial solutions and exceptional service that are uniquely Broadview FCU.

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