ZipRecruiter

Log In

1

Education Customer Success Manager Jobs (NOW HIRING)

Kipu Health

Customer Success Manager

Washington, DC · On-site

Customer Success Manager (CSM) The Customer Success Manager (CSM) owns the success, retention, and adoption of a defined portfolio of customers. This role operates with a high degree of independence ...

SWIVEL

Customer Success Manager

San Antonio, TX

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Continuing education and career certifications * Variety of healthcare coverage options

Enhesa

Customer Success Manager

Washington, DC

Leveraging and promoting Enhesa Academy and self-service resources to scale customer education ... Assisting other Customer Success Managers with personal development, training, onboarding, learning ...

SimpliGov

Customer Success Manager

Sacramento, CA · Remote

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to ... Customer Education * Identify and facilitate training sessions, webinars, and resources that guide ...

eMarketer

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager New York, New York, United States EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Learn more ...

Symmetrio

Customer Success Manager

Denver, CO

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

New

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

UpGuard

Customer Success Manager

Customer Success Manager At UpGuard, we are replacing manual security bottlenecks with AI-driven ... You will monitor the health of your customers and intervene with proactive education when customers ...

UpGuard

Customer Success Manager

Customer Success Manager At UpGuard, we are replacing manual security bottlenecks with AI-driven ... You will monitor the health of your customers and intervene with proactive education when customers ...

Scholarly Software, Inc

Customer Success Manager

Denver, CO · On-site

$70K - $100K/yr

We're a mission-driven, product-focused team shaping the future of higher education. Position Overview Scholarly is looking for a motivated and detail-oriented Customer Success Manager (CSM) to join ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Continuing education and career certifications * Variety of healthcare coverage options

Halma plc

Customer Success Manager

Customer Success Manager It's fun to work in a company where people truly BELIEVE in what they are ... Provide or facilitate ongoing post implementation training/education. * Make minor modifications to ...

C Square

Customer Success Manager

Santa Clara, CA · On-site

Customer Success Manager Csquare is seeking a talented, highly motivated individual to serve as a Customer Success Manager. The mission of the Csquare Customer Success organization is to ensure our ...

UpGuard

Customer Success Manager

Customer Success Manager Due to continued growth, the Customer Success team is expanding and we ... You will monitor the health of your customers and intervene with proactive education when customers ...

previous pagenext page

Showing results 21-40

All JobsEducation Customer Success JobsEducation Customer Success Manager Jobs

Education Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do education customer success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for education customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Education Customer Success Manager vs Education Account Manager?

AspectEducation Customer Success ManagerEducation Account Manager
CredentialsTypically requires a bachelor's degree in education, business, or related fields; certifications in customer success or account management are a plusSimilar educational background; often holds certifications in account management or sales
Work EnvironmentFocuses on onboarding, training, and ongoing support for educational clientsManages client accounts, renewals, and sales growth within educational institutions
Employer & Industry UsageUsed by edtech companies, online learning platforms, and educational service providersCommon in edtech, software providers, and educational publishers

The Education Customer Success Manager primarily ensures client satisfaction and product adoption, while the Education Account Manager focuses on managing client relationships, renewals, and sales growth. Both roles require strong communication skills and industry knowledge but differ in their core responsibilities and focus areas.

More about Education Customer Success Manager jobs
What cities are hiring for Education Customer Success Manager jobs? Cities with the most Education Customer Success Manager job openings:
What states have the most Education Customer Success Manager jobs? States with the most job openings for Education Customer Success Manager jobs include:
What job categories do people searching Education Customer Success Manager jobs look for? The top searched job categories for Education Customer Success Manager jobs are:
Education Customer Success Manager jobs near you

Customer Success Manager

Kipu Health

Washington, DC • On-site

Other

Posted 4 days ago

Job description

Customer Success Manager (CSM)

The Customer Success Manager (CSM) owns the success, retention, and adoption of a defined portfolio of customers. This role operates with a high degree of independence and is responsible for proactively managing customer health, driving adoption, and identifying risks and opportunities.

The CSM balances relationship management, data analysis, and execution while partnering cross-functionally to deliver customer outcomes and business results.

Key Responsibilities

Customer Ownership & Relationship Management

  • Own a portfolio of customers with varying levels of complexity.
  • Build trusted relationships with customer stakeholders and champions.
  • Serve as the primary point of contact for customer success needs.

Strategic Success Planning

  • Develop and execute success plans aligned to customer goals and product usage.
  • Conduct structured discovery to understand customer workflows, challenges, and priorities.
  • Lead customer meetings including onboarding reviews, health checks, and QBRs.

Product Adoption & Value Realization

  • Drive adoption of core and advanced product capabilities across products.
  • Translate customer goals into product use cases and success metrics.
  • Identify and recommend opportunities to improve efficiency, outcomes, and ROI.

Data Analysis & Risk Management

  • Analyze usage, engagement, and customer data to assess health and predict risk.
  • Proactively identify at-risk accounts and execute mitigation plans.
  • Maintain accurate documentation and reporting in CRM and customer success tools.

Commercial Awareness

  • Support renewals and identify expansion opportunities in partnership with Sales.
  • Demonstrate financial acumen related to ARR, renewals, and customer value.
  • Escalate payment or contractual concerns appropriately.

Issue Resolution & Cross-Functional Collaboration

  • Lead investigation and resolution of customer issues within defined scope.
  • Coordinate with Support, Product, and Engineering teams to resolve issues.
  • Advocate for customer needs while balancing internal priorities.

Qualifications

  • 3–5+ years of experience in Customer Success, Account Management, or a related SaaS role
  • Experience managing a book of business independently
  • Strong analytical and organizational skills
  • Comfort working in a cross-functional, fast-paced environment
  • Healthcare or regulated SaaS experience preferred
  • Bachelor's degree or equivalent experience required

Apply