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Education Customer Success Manager Jobs (NOW HIRING)

SWIVEL

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Continuing education and career certifications * Variety of healthcare coverage options

Just Right Reader

Customer Success Manager

Customer Success Manager Just Right Reader is a forward-thinking curriculum provider committed to ... Grounded in the Science of Reading, our high-quality materials and tools equip educators with the ...

Wiley

Customer Success Manager

Customer Success Manager We believe in bold ideas, diverse perspectives, and the drive to transform ... science, education, and publishing--creating impact that reaches everywhere. We're not just ...

Cloud Range

Customer Success Manager

Nashville, TN · Remote

As our Customer Success Manager, you'll play a key role in transforming new customers into ... Product Expertise & Education * Become an expert in Cloud Range products, guiding customers on best ...

UpGuard

Customer Success Manager

Customer Success Manager At UpGuard, we are replacing manual security bottlenecks with AI-driven ... You will monitor the health of your customers and intervene with proactive education when customers ...

ITENTIAL LLC

Customer Success Manager

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success ... Technical background in networking, network automation, or IT, gained through formal education or ...

Deltek

Customer Success Manager

Customer Success Manager | Deltek, Inc Customer Success Manager US (Remote) As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help ...

Epiq

Customer Success Manager

Customer Success Manager - AI-Powered Legal Technology At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions ...

ZeroFOX

Customer Success Manager

$70K - $95K/yr

Customer Success Manager ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post ... Conduct discovery and education activities to identify opportunities for ZeroFox usage across ...

NextDeavor

Customer Success Manager

San Jose, CA · On-site

$43.49 - $54.37/hr

Description Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and ...

REXEL

Customer Success Manager

Rochester, NY · On-site

The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what ...

Qualifacts Systems

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager Responsibilities for the Customer Success Manager: * Owns the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and improving upon current ...

Lone Wolf Technologies INC

Customer Success Manager

$75K - $85K/yr

Customer Success Manager As a Customer Success Manager at Lone Wolf, you will own the ongoing success of a portfolio of customers and help them achieve meaningful business outcomes through our ...

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Education Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do education customer success manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for education customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Education Customer Success Manager vs Education Account Manager?

AspectEducation Customer Success ManagerEducation Account Manager
CredentialsTypically requires a bachelor's degree in education, business, or related fields; certifications in customer success or account management are a plusSimilar educational background; often holds certifications in account management or sales
Work EnvironmentFocuses on onboarding, training, and ongoing support for educational clientsManages client accounts, renewals, and sales growth within educational institutions
Employer & Industry UsageUsed by edtech companies, online learning platforms, and educational service providersCommon in edtech, software providers, and educational publishers

The Education Customer Success Manager primarily ensures client satisfaction and product adoption, while the Education Account Manager focuses on managing client relationships, renewals, and sales growth. Both roles require strong communication skills and industry knowledge but differ in their core responsibilities and focus areas.

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Education Customer Success Manager jobs near you

Customer Success Manager

San Antonio, TX • On-site

SWIVEL
See more jobs at SWIVELexternal

Full-time

Medical, Retirement

Re-posted 29 days ago

Job description

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using SWIVEL's solutions. CSMs should be customer-focused and aim for mutually beneficial outcomes within the partnership. Working collaboratively with Product Teams and the Sales team, the CSM will be responsible for increasing solution utilization, reducing implementation risk, and identifying opportunities for business expansion.
Why you'll love this role:
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today's climate. You will be responsible for developing and strengthening relationships with customers within your designated territory. You will have the autonomy to create opportunity in increasing adoption and work alongside Regional Vice Presidents and Account Managers to earn new business.
Essential duties include the following:
  • Serves as a key member of customer-facing teams and is expected to leverage their extensive knowledge of SWIVEL solutions to support sales and new business growth.
  • Monitors customer health metrics, proactively addresses risks, and implements strategies to prevent churn and ensure long-term retention.
  • Works with customers to build customer success plans, establishing critical goals, to help customers reach their organizational goals and objectives.
  • Partners with accounts teams (Account VPs and Account Managers) to uncover cross-selling and product adoption opportunities.
  • Advocates customer needs to cross-functional teams, to include the Director of Customer Success, Marketing, Product, Quality Assurance, Implementations, and Support, and manage customer concerns.
  • Identifies dissatisfaction risk and collaborates with internal teams to remediate and ensure renewal of contract and high level of customer satisfaction.
  • Leverages Salesforce, Omni Analytics, and other internal tools for data-driven insights and opportunities for customer relationship growth.
  • Creates and delivers data-supported business reviews and reports to highlight customer utilization and provide ongoing recommendations for further optimization. Reports on trends associated with customer engagement and presents recommended methodologies to senior leadership.
  • Drives operational excellence by creating scalable processes, playbooks, and workflows that will define the future of our Customer Success organization.
  • Supports the Implementations team for client onboarding readiness, ensuring teams and clients are prepared for success.
  • Takes initiative to build structure where none exists, laying the foundation for sustainable growth and scalable team success.
  • Serves as a senior role on the team, bringing industry experience and mentorship of associate-level team members.
  • Stays ahead of industry trends, compliance, and payment systems to provide informed guidance to customers and field teams.

Serious candidates will possess the minimum qualifications:
  • Bachelor's degree in Business with a concentration in Business Administration, Business Management, Marketing, and or Finance field of study from an accredited college or university.
  • Minimum of five (5) years of customer service and satisfaction in financial services.
  • Great interpersonal skills, bring a positive attitude, and effectively collaborate with others within the organization.
  • Minimum of three (3) years in Customer Success Management, Account Management, or Sales, and a strong track record of retaining existing clients and contributing to the sales growth within the organization.
  • Proficient knowledge of business processes, applicable laws, and regulations.
  • Working knowledge of SaaS ecosystem.
  • Proficient knowledge of CRM software utilization.
  • Advanced organizational, planning, and multi-tasking skills.
  • Advanced collecting and analyzing data skills.
  • Advanced negotiation skills.
  • Advanced managing priorities and deadlines and problem-solving skills.
  • Able to communicate and interact effectively in verbal and written communication.
  • Able to work collaboratively and build relationships.
  • Able to analyze, organize and prioritize work.
  • Able to be adaptable.
  • Proficient Microsoft Office skills, including Outlook, Word, and Excel.
  • Able to use basic office equipment, including copy machine, personal computer, and fax.
  • Able to type 35 WPM.
  • Sit for long periods of time performing sedentary activities.
  • Push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.

SWIVEL offers*:
  • Competitive overall compensation package
  • Work/Life balance
  • Employee engagement activities and recognition awards
  • Years of Service awards
  • Career enhancement and growth opportunities
  • Leadership Academy and Mentor Program
  • Continuing education and career certifications
  • Variety of healthcare coverage options
  • Traditional and Roth 401(k) retirement plans
  • Lucrative Wellness Program

*Based upon employee eligibility
Additional Information:
SWIVEL is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWIVEL does not hire tobacco users as allowed by law.
To learn more about SWIVEL, visit our website at https://www.getswivel.io/. If interested, please click the appropriate apply button.

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