ZipRecruiter

Log In

1

Education Customer Success Manager Jobs (NOW HIRING)

Incident IQ

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Overview: As a Customer Success Manager at Incident IQ, you will play a ... Proactively manage and grow a portfolio of K12 education customer accounts. * Conduct regular check ...

StarTech.com

Customer Success Manager

PA · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... What You Bring Education & Experience * At least 10 years of experience in business development and ...

StarTech.com

Customer Success Manager

Seattle, WA

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... What You Bring Education & Experience * At least 10 years of experience in business development and ...

Streamline Healthcare Solutions

OR · On-site

$70K - $95K/yr

Job Summary for the Customer Success Manager Customer Success Managers are responsible for managing multiple customer accounts to ensure satisfaction, maintain relevant industry and product knowledge ...

New

Impartner, Inc.

Customer Success Manager

The Customer Success Manager (CSM) is a key player on the Customer Success team. As a Client Success Manager, you'll be managing a set of named customers - driving adoption and outcomes leading to ...

Outcode Software

Customer Success Manager

Draper, UT

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

Kastle Systems

Customer Success Manager

Fremont, CA · On-site

Clients span the commercial and multifamily real estate, education, and construction industries and ... The Customer Success Manager is expected to consistently provide excellent customer service to ...

New

GardaWorld

Customer Success Manager

Hanover, MD

$70K/yr

Bachelor's degree in business or a related field, or equivalent combination of education and experience * Minimum of 3 years of experience in customer success, account management, client services ...

SimpliGov LLC

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to ... Customer Education * Identify and facilitate training sessions, webinars, and resources that guide ...

LMI

Customer Success Manager

Washington, DC

Overview We're looking for a Customer Success Manager to drive engagement with a DHS customer and ensure they achieve maximum value from their investment in LIGER, an enterprise AI platform built for ...

next page

Showing results 1-20

All JobsEducation Customer Success JobsEducation Customer Success Manager Jobs

Education Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do education customer success manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for education customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Education Customer Success Manager vs Education Account Manager?

AspectEducation Customer Success ManagerEducation Account Manager
CredentialsTypically requires a bachelor's degree in education, business, or related fields; certifications in customer success or account management are a plusSimilar educational background; often holds certifications in account management or sales
Work EnvironmentFocuses on onboarding, training, and ongoing support for educational clientsManages client accounts, renewals, and sales growth within educational institutions
Employer & Industry UsageUsed by edtech companies, online learning platforms, and educational service providersCommon in edtech, software providers, and educational publishers

The Education Customer Success Manager primarily ensures client satisfaction and product adoption, while the Education Account Manager focuses on managing client relationships, renewals, and sales growth. Both roles require strong communication skills and industry knowledge but differ in their core responsibilities and focus areas.

More about Education Customer Success Manager jobs
What cities are hiring for Education Customer Success Manager jobs? Cities with the most Education Customer Success Manager job openings:
What states have the most Education Customer Success Manager jobs? States with the most job openings for Education Customer Success Manager jobs include:
What job categories do people searching Education Customer Success Manager jobs look for? The top searched job categories for Education Customer Success Manager jobs are:
Education Customer Success Manager jobs near you
Customer Success Manager

Customer Success Manager

Incident IQ

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Company Overview:

About Us:
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.

Purpose:
Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We're focused on delivering the tools, support, and partnerships that help make that vision a reality.

Mission:
Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We're reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.

Customer Success Manager Overview:

As a Customer Success Manager at Incident IQ, you will play a pivotal role in ensuring the success and satisfaction of our K12 customers. You will be the primary point of contact for our customers, guiding them in maximizing the value of our SAAS products and services. Your goal will be to foster strong, long-lasting relationships, drive product adoption, and advocate for the needs of our customers within our organization. Your proactive communication, excellent time management and problem-solving skills, and ability to be a motivated self-learner and understand and address customer needs will be critical in helping our clients achieve their goals.

Customer Success Manager Responsibilities:

Renewals Management:

  • Own the renewal lifecycle for assigned strategic accounts, including contract management, forecasting, and execution
  • Provide data-driven insights and reporting on renewal performance and customer health metrics
  • Develop strategies to improve renewal rates and reduce churn
  • Maintain accurate records of customer interactions and renewal stages in CRM tools (e.g., Salesforce, Gainsight)

Customer Onboarding:

  • Lead the onboarding process for add on products with existing customers
  • Collaborate with the implementation and sales teams to ensure successful handoff between teams

Proactive Account Management:

  • Develop a deep understanding of each customer's unique goals and challenges.
  • Proactively manage and grow a portfolio of K12 education customer accounts.
  • Conduct regular check-ins with customers to assess their needs and provide ongoing support.

Product Adoption:

  • Become a subject matter expert on our products, features, and updates.
  • Educate customers on best practices and help them leverage our solutions to achieve their objectives.

Data Analysis:

  • Utilize data and metrics to track customer usage, identify trends, and recommend strategies to optimize customer satisfaction and product utilization.

Customer Training:

  • Plan and deliver training sessions, webinars, and in person meetings to educate customers on how to use our software effectively.

Customer Advocacy:

  • Serve as the voice of the customer within Incident IQ, providing feedback to the product team.
  • Advocate for customer needs and requests to ensure they are addressed promptly.

Issue Resolution:

  • Act as a liaison between the customer and our support team, ensuring that any issues or concerns are addressed promptly and effectively.

Customer Success Manager Requirements:

  • Bachelor's degree in Education, Business, or a related field.
  • 3-5 years of experience in customer success, account management, or a similar role, preferably in the SAAS/K12 industry
  • Ability to build and maintain strong, trust-based customer relationships.
  • Outstanding time management and organization skills
  • Collaboration with various teams daily such as Support, Implementation, Sales, Product, Engineering
  • Exceptional communication and interpersonal skills
  • Strong problem solving abilities and ability to be an independent learner
  • Experience in systems like Incident IQ, Gainsight, Fathom, AzureDevOps, Confluence, Lattice, Slack, is a plus
  • Technology skills in Zoom, Google Suite required
  • Experience in managing renewals is a plus
  • Travel: 10%

What makes Incident IQ different:

  • We facilitate whole-person growth where employees can develop personally as well as professionally.
  • We offer an energetic and collaborative environment; everyone's opinion matters!
  • We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
  • We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).

Incident IQ is an Equal Opportunity Employer