Edtech Program Manager Jobs in Queens, NY (NOW HIRING)

The Program Manager, Curriculum Programs is responsible for the oversight, strategic coordination, and continuous improvement of designated curriculum programs within the MD program, including modules, longitudinal programs, and transition-based experiences.
This role operates at the workflow ownership level, ensuring that curriculum delivery is planned, coordinated, and executed effectively across programs, teams, and systems. The Program Manager translates curricular priorities into clear operational plans, timelines, and workflows, and ensures alignment across faculty, coordinators, and shared services.
The Program Manager serves as a key connector between curriculum leadership, faculty, and operational teams, ensuring that curriculum programs-including modules, milestone weeks, and longitudinal experiences-run efficiently and consistently. This position reports to the Pre-Clerkship Curriculum Manager and partners closely with curriculum leadership, program staff, and institutional stakeholders.
Responsibilities
1. Portfolio Oversight & Operational Planning

• Oversee assigned curriculum components (e.g., modules, longitudinal programs, milestone weeks) and classroom instructional sessions.
• Translate academic plans into operational timelines, workplans, and execution frameworks.
• Ensure operational readiness across all components (schedule, materials, staffing, space, technology, assessments) through effective planning, coordination and delegation
• Identify risks to delivery and implement mitigation strategies proactively

2. Workflow Design, Standardization, and Continuous Improvement

• Design, document, and refine standard operating procedures, workflows, and templates across pre-clerkship operations
• Identify inefficiencies, duplication, or gaps and implement scalable solutions
• Partner with the Curriculum Manager and Director to align workflows across portfolios and teams
• Support implementation of Model A structures (portfolio clarity, tiered work, shared services)

3. Coordination of Curriculum Delivery

• Oversee coordination of course and session logistics across the portfolio, ensuring effective planning, alignment and execution of :
  • Materials preparation and distribution
  • Faculty and preceptor coordination
  • Room and learning environment readiness (in partnership with Lab/EdTech teams)
  • Assessment and evaluation execution
• Ensure seamless coordination between program teams and shared services

4. Team Coordination & Delegation

• Provide direction and oversight to Program Coordinators and support staff
• Delegate work aligned to coordinators
• Serve as a resource for troubleshooting and escalation of operational issues
• Support onboarding, training, and development of coordinators

5. Faculty & Stakeholder Partnership

• Serve as a primary operational partner to Module Directors and faculty
• Translate faculty needs into clear operational plans and workflows
• Ensure consistent communication of timelines, expectations, and requirements
• Build strong working relationships across departments, Student Affairs, Registrar, and other institutional partners

6. Governance & Information Flow

• Ensure decisions, action items, and changes are documented, tracked, and operationalized
• Act as a conduit between faculty decision-making bodies and operational teams

7. Financial & Resource Coordination

• In partnership with Lab and Learning environment align resource planning (staffing, space, supplies) with curricular needs
• Contribute to forecasting and efficient allocation of operational resources

8. Coverage & Operational Continuity

• Serve as backup to the Pre-Clerkship Curriculum Manager as needed
• Ensure continuity of operations through cross-training, documentation, and coverage planning
• Contribute to development of a coverage matrix and staffing model

Qualifications

• Bachelor?s degree required; Master?s degree preferred (education, healthcare administration, or related field)

Minimum Experience

• 3?5 years of experience in academic operations, medical education, or complex program coordination
• Experience managing projects, workflows, or teams in a multi-stakeholder environment

Core Competencies

• Operational & Systems Thinking
  Translates complex curriculum into clear workflows; drives process improvement
• Project & Program Management
  Manages multiple priorities with strong planning, prioritization, and risk management
• Leadership & Team Coordination
  Effectively delegates, guides staff, and ensures accountability and follow-through
• Communication & Stakeholder Management
  Communicates clearly across audiences; synthesizes complex information
• Problem Solving & Decision Making
  Identifies issues proactively and implements sound, timely solutions
• Technical & Administrative Skills
  Proficient in systems and tools; ensures accuracy and attention to detail

Non-Bargaining Unit, 830 - Medical Education - ISM, Icahn School of Medicine
About Us
Strength through Unity and Inclusion
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
About the Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
Equal Opportunity Employer
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.