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Edp Technician information

What is an EDP technician?

An EDP (Electronic Data Processing) Technician is a professional responsible for maintaining and supporting an organization's computer systems and data processing equipment. Their duties often include troubleshooting hardware and software issues, installing and configuring systems, and ensuring data integrity and security. EDP Technicians may also assist with network management, system upgrades, and user support. They play a crucial role in ensuring smooth and efficient information technology operations within businesses and organizations.

What are the key skills and qualifications needed to thrive as an EDP technician, and why are they important?

To thrive as an EDP Technician, you need a solid understanding of computer hardware, software, and networking fundamentals, often supported by a relevant associate degree or technical certification. Familiarity with diagnostic tools, operating systems, and enterprise software platforms like Windows Server and network management systems is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help you excel in troubleshooting and supporting end-users. These skills ensure reliable IT operations and minimize downtime, which are crucial for maintaining business productivity.

What are some common challenges an EDP technician might face when supporting multiple departments within an organization?

EDP Technicians often need to manage requests from various departments, each with unique software and hardware needs. Balancing competing priorities can be challenging, especially during system upgrades or troubleshooting critical issues. Effective communication and time management skills are essential, as the role frequently involves coordinating with end users, IT colleagues, and sometimes external vendors to ensure smooth operations and minimal downtime.

What is the difference between Edp Technician vs Data Center Technician?

AspectEdp TechnicianData Center Technician
CertificationsOften requires certifications like CompTIA A+ or Network+Similar certifications, with additional focus on networking and hardware
Work EnvironmentPrimarily in data centers, handling electrical and mechanical systemsIn data centers, managing hardware, servers, and network equipment
Industry UsageUsed mainly in data centers, IT infrastructure, and electrical systemsCommonly in data centers, IT facilities, and server rooms

Both roles involve working in data center environments and require similar certifications. Edp Technicians focus more on electrical and mechanical systems, while Data Center Technicians concentrate on hardware and network equipment. The roles are closely related, often overlapping in daily tasks and industry usage.

What are popular job titles related to Edp Technician jobs?

For Edp Technician jobs, the most frequently searched job titles are:

Edp Technician jobs near you
Infographic showing various Edp Technician job openings in the United States as of September 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution.

EDP Programmer II (Senior Classroom Support Technician)

Amherst, MA • On-site

University of Massachusetts Amherst
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about University of Massachusetts Amherstexternal

Full-time

Re-posted 13 days ago

University Of Massachusetts Amherst rating

8.4

Company rating: 8.4 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

EDP Programmer II (Senior Classroom Support Technician)
Job no: 509407
Work type: Staff
Location: Amherst
Categories: Computer & Information Technology, On Site, Full Time, USA/MTA
Title: EDP Programmer II (Senior Classroom Support Technician)
Executive Area: Information Technologies
College/School/MBU: Information Technology
Department: IT Operations
Work Location: Amherst
Schedule: Full Time
Work Arrangement: Onsite
Job Summary
The Senior Classroom Support Technician provides advanced technical support for Client Support Services customers, focusing on the technology infrastructure in UMass Amherst Computer Classrooms. These classrooms, located across campus, are equipped with Windows and macOS computers, printers, and specialized instructional software to support teaching, learning, and collaboration.
This role ensures reliable operation of classroom systems, resolves technical issues, and assists faculty, staff, and students in using classroom technology effectively. Responsibilities include maintaining classroom hardware and software, managing imaging and deployment processes, supporting printing services, and collaborating on projects to enhance instructional environments.
The Senior Classroom Support Technician will collaborate closely with Client Support Services teams to address complex requests, research emerging technologies for classroom use, and contribute to strategic initiatives aimed at enhancing the student and faculty experience.
Essential Functions
Diagnose and resolve escalated issues related to classroom computers, printers, AV systems, and network connectivity.
Deploy, update, and maintain instructional software and classroom systems; perform imaging, data recovery, and lifecycle maintenance for macOS and Windows devices in computer classrooms.
Manage classroom computers, user accounts, and group policies within Active Directory.
Implement and troubleshoot classroom technology solutions.
Research and evaluate emerging technologies for instructional environments.
Perform routine maintenance and propose improvements to enhance classroom reliability and efficiency.
Provide responsive support for classroom technology through onsite visits, phone, service requests, and remote assistance.
Maintain high customer satisfaction through clear communication and effective problem-solving.
Serve as an escalation point for Tier 1 and student technicians, ensuring timely resolution of complex classroom technology issues.
Stay current with classroom technology standards, operating systems, software applications, and security practices.
Document technical procedures, resolutions, and contribute to knowledge base articles.
Assist in training faculty and staff on classroom technology features and best practices.
Other Functions
Identify opportunities for process improvement and recommend strategies for efficiency.
Provide guidance to users on classroom technology policies and capabilities.
Perform additional duties as assigned, including travel to various campus locations.
Minimum Qualifications
Two (2) years of relevant experience. An Associate degree or above can substitute for one (1) year of relevant experience. Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
Valid driver's license and ability to pass CJIS background check.
Hardware/software troubleshooting and repair.
Installation and maintenance of operating systems and applications.
Network client configuration and troubleshooting.
Strong customer service and communication skills.
Proficiency in diagnosing and resolving technical issues in classroom environments.
Experience supporting users in person and remotely.
Knowledge of macOS and Windows operating systems, networking basics, and security practices.
Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications
Experience with M365, Google Workspace, JAMF, and KACE.
Technical certifications (e.g., CompTIA A+).
Familiarity with AV systems and classroom technology integration.
Experience with imaging and deployment in multi-user environments.
Knowledge of specialized instructional software (e.g., Adobe Creative Cloud, SPSS, MATLAB).
Working Conditions
Work is performed in indoor and/or outdoor environments, and requires frequent lifting, bending, tool use or equipment use. May involve work in confined spaces or at heights.
Work Schedule and Work Arrangement
M-F; 9:00AM - 5:00PM
Additional Details
This position is subject to final budgetary and administrative approval.
Salary Information
Pay Grade: USA/MTA Grade 16
Click here to view the Classified Step Scale
Special Instructions for Applicants
Along with application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.
Advertised: 30 Jul 2026 Eastern Daylight Time
Applications close: 30 Oct 2026 Eastern Daylight Time
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